Bob's Discount Furniture and Mattress Store — Attraction in Glendale

I have been a Bob's customer for many years and have purchased a lot of furniture from them over the last decade. We furnished an entire 2-store house in 2016 and remodeled in 2020 after our kids moved out. We recently relocated to the area and decided to buy all new furniture for our newly built home.

My wife and I went to Bob's and spent hours finding furniture for our home. Prior to shopping, I spoke to the manager, Stephen and addressed some concerns over issues I had in the past (incomplete deliveries, 3rd-party delivery issues, delays, etc.) Steven assured me that our order would be handled properly and had me work with Pam. Pam did a good job helping us find furniture that met our taste. We spent a good amount of money and paid for our furniture including the white glove delivery service. Overall, the experience went well up to here.

We asked for it to be delivered on March 26 as we were closing on our new house on March 25. I was told that was not a problem. I received a call from my builder on March 17 letting me know that some furniture was delivered to the house. I contacted the store and asked why the furniture was delivered after we specifically discussed that we could not accept delivery before the 26th, and was told the furniture was shipped directly from the manufacturer, which I did not know until this point.

As we were hours away, I had to make arrangements to pick up and store the furniture until we closed the next week. The rest of my furniture was delivered on the 26th by a 3rd-party company. Steven assured me that we they would not be using a 3rd party to deliver our furniture. That was a lie.

They scuffed up my brand new walls and damaged the dresser drawers. I asked about the wall scuffs on my freshly painted walls. The delivery person wiped most of the scuffs off with wipes but left some damage behind, including deep scuffs in the drywall. They also left the dresser and had me contact customer support regarding the damaged drawers.

I spoke to Customer Support who wanted to ship me replacement parts and schedule a technician to come out and assess the damage. I insisted they immediately replace the dresser and made arrangements for a new one to be delivered, which took almost a week. I asked if the delivery team would be assembling the furniture that was delivered prior to us moving in and was told they would not.

This upset me even more as I paid $349 for "Bobtsatic White Glove Delivery" that includes delivery, assembly, clean up, a demo, inspection, and support. Since this part of the delivery was sent directly from the manufacturer, it was not included under the white glove service. I contacted the store and their solution was to have me bring the four tables in so they could assemble them in store, then pick them up and take them home.

This was all I needed to make my future furniture shopping decision easier. Although the furniture is good quality, their customer service leaves a lot to be desired, and I will no longer consider Bob's...

I am very dissatisfied with bobs furniture. My wife and I bought a dining set from bobs in July of 2022. Upon putting together the dining set we noticed the table was damaged as well as one chair had one leg that was shorter than the rest. They ordered us a replacement table as well as dining chair.

With in 6 months we were cleaning the table with dawn dish soapy water and it destroyed the finish which should not have happened and the store replaced with a new one. We also had a chair split down the back and the replaced it.

Fast forward to within the last couple weeks and we had a seat base on the chair just fall off which explains why I kept finding screws in the ground. And then today I sat down in a chair and the seat base slid off causing me to fall to the floor.

Upon inspection of the other 2 chairs we noticed the backs of the other 2 are starting to separate which is unsafe to sit in.

When we bought the dining set we bought their extra warranty/insurance and were told no matter what happens it’s covered. Upon calling bobs customer support they told me my warranty is over and my “insurence” I bought only covers one occurrence of accidental damage not “whatever could happen” as the sales person told me.

They told me we can have a tech come out for $80 and then the cost of repair or replacement as well. With all the issues we have had since buying this set that’s not even 2 years old I will not and refuse to pay to have their tech come out and then have to pay for repair or replacement.

Save yourself the hassle and take your money and go else where and get a better quality dining set even if you gotta pay a little more. My family and extended family have bought a lot from bobs and will no longer be shopping here because of this.

Edit: after bobs furniture reply I’m going to assume they either didn’t fully read or understand my review. So I will reiterate that when we bought our dining set we were told it covered anything that happened to the item for 5 years which is not the case.

We will be going to Ashley or living spaces to purchase a new set as their warranty actually covers any accidental damage or breakage of the product for an unlimited amount of claims for 5 years. Not just 1 “accidental” claim

After all the issues we’ve had total with this dining set in less than 2 years we will not be purchasing another single item from bobs furniture...

I purchased two sofas a dining room set and a backyard set. I paid for delivery and in home installation. Without my knowledge for sending a email with a tracking number for delivery for today for the backyard set they shipped via FedEx and FedEx delivered to the wrong address. I called customer service and was told not only by the csr but by a supervisor that it was my responsibility to contact FedEx and file a claim. That is not my responsibility it is the responsibility of the store to make sure merchandise is shipped securely and delivered to the proper address as is backed up by trial court law. So this company has not only opened themselves up for an action but also FedEx. I requested multiple times for a refund after their customer service refused to help on a issue they created and was denied I have submitted a dispute with my bank and contacted my legal counsel. Filed reports with BBB, consumer affairs and the attorney General of Arizona for fraud and deceptive business practices. I am also a disabled Traumatic brain injury survivor so for them to commit fraud and other offenses is heinous in of itself. I was burned by this company but the best thing I can do is warn everyone else from doing business with them. Also when you call customer service its a call center in India and none of the representatives speak passible English also they do everything they can not to help you. Fill all complaints with your Attorney Generals. Also let's start a class action lawsuit against this company for deceptive business practices and predatory practices as well.

Update they gave me a refund on the the stuff the shipped fed ex but get this n9w they are saying they delivered a dining room set which I canceled and I have 5 voice-mails from their csr saying they need to reschedule my delivery since im not home. This company is so beyond unprofessional and shady I would just recommend you file a action with the attorney General and take legal actions. This is by far the worst and most dishonest and unprofessional company I have ever had the displeasure of...