Penn Station — Attraction in New York

Hand on heart, when I walk into the Metropolitan lounge at Moynihan Train Hall..the new shiny edition to Penn Station, I feel as though I'm entering a beautifully designed and spacious museum quality area that I know serves the BEST mocha with an extra shot of expresso..and seriously, ..Can I take the light fixtures home please? With its beautifully designed and sumptuous seating, rich color patterns, subdued lights with just a tinge of pink to make you look wonderful and the ALWAYS friendly polite and welcoming staff, it really is a first-class experience.

There is ample area in this covid hit times for you to sit comfortably or work at the tables provided and not worry. Lots of storage cubicles for bulky bags to be left and it is always spotlessly clean...everywhere.

The bathrooms are large, the main bathroom entrance door has a lock on it at a height that small hands could reach so take care not to let your kiddies roam!😂 If you have mobility issues the stall door opens outwards. Also Good news, as well as a nursing room in the bathroom right next door there's a big Family room..the room is big enough to bring a stroller and the rest of your kiddoes into to do the "toilet before leaving" routine..big thumbs up from me.

There's a area just opposite the toilets away from the main seating area with kid height sofas, chairs, outlets for charging electronics, not many sharp corners and a big TV too..so mum's and dad's.. this is a place for your kiddies to stretch their legs and relax without you feeling as though you have to shhh them = bliss

The business center here and it is nicely designed but "adequate" in facilities. There is one station with a computer and printer ..which is ok as we usually have our own laptops ..however on both times I've visited the the printer has lacked paper and color ink and I've been unable to complete what I needed to get done. I will say that the staff bent over backwards trying to source both paper ( success!) and ink ( nope) but I am so impressed with their attitudes and willingness to solve any problem that I really don't mind!

The coffee, tea, soft drinks and all sorts of health and not so healthy options abound for FREE at the beautifully lit cafe..the staff make you feel welcomed and you can go and ask for as much as you want as many times as you want.. hot sandwiches, fruit, chips..multiple varieties of salads ( Xtra balsamic vinaigrette was offered) and some really delicious cheese and Mediterranean cured meat platters too.. wonderfully presented and delicious!

Overall it's a fantastic experience for people of all ages and you will not...

This was my first time using NJ Transit and the experience was terrible because the employees are not competent. The story of my experience began with the fact that I had to go from New York to Trenton and meet my bride in Trenton and, in a hurry, I arrived at the station earlier, about 1 hour, my train was supposed to leave at 4:15. When I tried to enter the building, the station police stopped me and said that the station is open from 4 o'clock in the morning, they asked me to wait outside, I would not be offended if it were summer, but now it is January and it is raining, and I had to wait for street! For this you can remove one star from the reviews, in the end, after waiting until 4 in the morning, I entered the station and bought a train ticket and after 15 minutes I boarded the train, the strange thing is that the ticket inspector started checking the tickets before the train left, after the ticket inspector checked the tickets on our carriage and gave me some piece of paper, after a couple of minutes, the driver said that the train was not working properly and asked the passengers to leave the train, after this news the mood was completely spoiled, since I was late for the meeting, I decided to return the money for the ticket, but it turns out the ticket office was closed, and I bought the ticket on the machine, after that I went up to the policeman on duty and asked where the support service was located, it was surprising that the employee of this station I didn’t know where the support service was located and I went looking in the end, I found the support service, but it was not news to me that it was closed, I thought of waiting for the support service in the waiting area and at the entrance to the waiting area, the employee asked for a ticket, but I didn’t have a ticket, but there was a piece of paper that the controller gave me, even after explaining the situation, this employee said that this is a waiting area for AMTRUCK passengers , even after I explained to her that at the entrance to this area it is written that this is an area for passengers, AMTRUCK and NJ Transit, but again she says that this is not so and asked me to go to another waiting area, I went to check, but this waiting area was closed, I was not too lazy and returned to this employee and explained, and she asked me to stand at the board and wait for the next train, this is disgusting service and because of them I ruined my relationship with my fiancee. Thank you, NJ Transit for spoiling...

Autism/Disability Access Feedback: Tuesday July 2nd I was traveling from NY to NJ and had an extremely negative experience with one of the Penn Station employees who was an Asian man and had "Trainer" on his vest. I am Autistic and I'm not from New York, and I had also never traveled going from NY Penn Station to anywhere else, so things were extremely confusing to me. Since I'm not accustomed to reading all the train names, numbers, departure platforms, codes, letters, numbers, etc., everything looks like gibberish to me, and it's especially difficult to navigate the station when my accessibility app isn't working (which isn't what I'm complaining about). I was already on the verge of tears because I had no idea where I was and couldn't find someone to help me, and when I finally found and approached the NYPS employee and asked him where I should go to take the train to the NJ Airport, he spoke to me like I was an idiot and seemed extremely annoyed that I asked him anything. He didn't even look at me when he spoke to me and provided the shortest explanation of "You're gonna go downstairs; follow everybody else who has a suitcase, easy". I started crying because I was already so overwhelmed and I finally had to say, "I'm Autistic and I've never been here and I don't know where I'm going." and he rolled his eyes and spoke to me in an extremely condescending way like I was a child, "You see those trains on the screen with the airplanes next to them? You're going to get on one of those. And - OH! - one of them is boarding now! Better hurry up!" I have never been treated like that, and never have I been treated WORSE after I've told someone I'm Autistic. It was so humiliating. When I go to ask someone for help who is clearly standing around speaking to no one, I don't expect to be treated like I'm an annoyance, especially when I really do need help. I can't expect your employees to know when people are Autistic or not, but when someone who very clearly needs help and asks for it, then they shouldn't be treated in a way that pushes them over the edge. And for God's sake, please provide disability training to your employees. Train them that treating a person worse after they reveal their disability erases that person's humanity and does so much harm. To be spoken to in such a sarcastic tone was such a slap in the face after I was...