Zen Massage - Charleston, SC — Attraction in North Charleston

I called Zen massage this morning hoping to get in for a massage. I was very surprised and thankful that they had something open for today. I told the woman on the phone that I was looking for a prenatal massage and that I was 39 weeks pregnant. Her response was "oh wow! You are trying to induce labor aren't you?" I replied with "yes! I definitely am!" She then replied with "Ok great! Well hopefully we can make that happen for you. See you this afternoon!" When I walked in for my appointment, I filled out paperwork. The paperwork asked me what I was hoping to get out of the massage today. I wrote that I was hoping to induce labor. A couple minutes later, a massage therapist brought me back to the room and shut the door. She began to say "Before we even get started and before I even touch you, I want to start by saying that I saw your paperwork where you said you were hoping to induce labor." I said "yes." She said "well I do not induce labor. I don't have children of my own, and I'm not trying to have a baby be born on my table today." I explained that was my main reason for the visit today and I spoke to someone over the phone and told her that is why I wanted to come in and she said that was fine. The girl then said "Well I don't do that, I would avoid all of the pressure points that do induce labor." I told her I wasn't interested in getting the massage done in that case and left. My point is, I felt extremely uncomfortable with the way she spoke to me. I felt as though her response about not wanted to "have a baby on the table" was inappropriate and immature. I understand her not feeling comfortable doing that type of massage but she could of explained that so differently. I will not be returning or referring anyone there due to the lack of professionalism that I...

First experience: The staff was nice and the facility is clean, but when I asked for a little more pressure I just didn’t get it. I pretty much got a little kneading and circular motion. I’ve had plenty of professional massages and there wasn’t a flow or technique in his massage at all. I’ll know to visit a specialist for these types of massages. I was expecting to walk out with less back pain due to me being 36 weeks pregnant, but honestly my husband probably could have done a better job at home. I guess you get what you pay for.🤷🏾‍♀️

Update (Second Experience): The owner was a man of his word which in today’s world is surprisingly amazing and admirable. The office called, expressed their apologies and booked a courtesy massage the following week. The young lady I had the pleasure to experience was absolutely amazing. I didn’t even know pressure points existed in my hips but she surely did! She worked through every muscle knot in my back, she had a variety of massage techniques and I could tell she was highly skilled. I appreciated some of the motions that created better blood flow not only for me, but for my unborn child. I felt like a well cooked and happy noodle.🤣 I was so relaxed and the pressure in my back was tremendously reduced. She was friendly, welcoming and communicative. I’ll definitely be back. As a matter of fact I’ve already scheduled for my next session! I plan on receiving a massage up until birth and I have found the right place and right therapist for the task. Thank you for everything. Pregnant women are hard to please, but this has been one of the best experiences throughout my entire pregnancy and I owe that to this facility and particular...

I went in here first week of July to schedule a massage for a gift card I received. I informed the girl in the front it was for a Swedish massage. She scheduled without verifying info, like male or woman masseuse and even length of massage.

I had to cancel that massage because she scheduled it wrong. 1st mistake.

2nd girl calls a couple days later, and I inform her that I have a gift certificate for a 90 minute SWEDISH MASSAGE.

The idiot on the phone, unbeknownst to me because I did NOT get a confirmation email, scheduled me for a 90 minute deep tissue massage instead of Swedish.

3 weeks later, I arrive for my 90 minute Swedish. I get the worst massage of my life, so uncomfortable even after telling the masseuse twice the pressure was too much for me. I did not enjoy the massage.

My massage ends, and I inform the girl up front, JORDAN, that someone in house messed up my appointment. She goes on to tell me I have to pay the difference in price, when it was THEIR fault I was scheduled the WRONG massage.

There’s a bunch of IDIOTS working here, such a shame because I’ve been going there consistently since about 2018, this is the first time I had an unpleasant visit.

And to make matters worse, my gift card had a $10 tip on in that covered the full massage. If the idiot JORDAN had just inserted the gift card instead of arguing with customers, she wouldn’t have lost the company...