APMEX — Local services in Oklahoma City

I have been an APMEX customer for over 15 years. They went from being the industry standard to an irresponsible and dangerous (for the customer) box store.

The lead times between when you send payments by wire and when they claim to receive them has inexplicably widened.

Their claimed shipping dates never match with actual shipping dates for products 'in stock' - a bad sign in the industry.

They are totally uninterested in holding the inept USPS, which they insist on using instead of UPS as in the past, accountable. My last two packages: one was 'attempted delivery' while everyone was home, but no note left. The other was sent all the way to Guam where it sat for more than a week. How does that even happen? APMEX doesn't want to know.

3 of my last 5 packages have shipped without any shipping tracking whatsoever. This is totally unacceptable. When I contacted customer service, they said: Talk to Walmart. I'm sorry. WHAT? What is Walmart doing handling a package I bought through my APMEX account on the APMEX website? And apparently APMEX CS doesn't even have access to the tracking? This is in violation of their stated policies to always provide a tracking number, by the way. I don't buy precious metals thru Walmart because I'm not an idiot and Walmarts PM business is riddled with Chinese fakes. Why is APMEX now apparently a subsidiary of Walmart? Who can say - they sure don't.

For these reasons, this will be the end of my very long and loyal relationship with what was once the greatest PM seller in...

The below was from a reviewer from a youtuber. It was so sad to see how this unfold the way it did. However with all parties know we can make a knowledgeable decision when you go in and purchase from a vendor.

Quote. make sure to read the user agreement they can cancel your order anytime.

Under the turns and conditions in fine prints. Section K.

Pricing or Typographical Errors We work hard to provide accurate Product and pricing information to you. However, pricing or typographical errors may occur. In the event that an item is listed at an incorrect list price or with incorrect information due to an error in pricing or Product information, APMEX shall have the right, at our sole discretion, to refuse or cancel any Sales Orders or Purchase Orders placed by or sent to you for that item. We will either contact you for instructions or cancel your Sales Order or Purchase Order and notify you of such cancellation. Prices and availability are subject to change without notice. If a refund is provided or there is any delay in sending you your Products or your payment, as the case may be, you waive any right to any claim or actual damages of any kind or nature whatsoever.

End quote.

Now we all know what to expect we should also make care for decision whether or not we should make purchases or not from the vendor.

FYI: I will probably still make some purchases from them because they are the biggest dealer. So my little opinion of one person really does not matter to them whether or not they do a good job or not to service...

I ordered some 1864-1909 INDIAN HEAD penny roll, item #724072763 on Dec. 2, 2022. There was a problem with delivery that was NOT my fault, so I contacted Apmex/Walmart and was told that they would investigate. They contacted me back and said that they would take care of my order. I've talked with customer service several times and Apmex and they told me the same thing. I've contacted apmex EVERY week since then and they keep telling me that their shipping dept will be contacting me. It's now Jan 12th, 2023 and I still have NOT heard from Apmex shipping dept. I thought that they would take care of this but I'm beginning to have doubts. I don't want a refund. I want the coins I ORDERED. These are supposed to be GOOD coins, NOT TRASH COINS according to their advertisement. That's why I ordered them and because of Apmex's reputation of taking care of their customers. I wanted to keep this problem between Apmex and myself but since they can't respond to this problem, and it's been over a month I have decided that others needs to know that there's problems in Apmex/Walmart. I'm still hoping that Apmex takes care of this so I can continue to purchase from them. I've always heard good things about Apmex and if this is taken care of, I'll give a good review as well. Until then, I'm still waiting to hear from Apmex...