The Naked Peach Waxing Boutique — Attraction in Philadelphia

I just wanted to let you know about my experience with The Naked Peach. I called them on Monday, 8/11 and the recording said to either text for an appt or send an email. So I text requesting an appt and never heard back from anyone. So I decided to try the email booking. On August 14th I emailed requesting an appt. When I didn't hear back from the email I just gave up figuring they obviously didn't want my business. I did eventually get a response on the 23rd stating that they don't do online bookings any longer.

Then, I received an email from AmazonLocal for a disounted wax at The Naked Peach and gave it another try. I called and finally spoke to someone. I had just set up a day and time when she put me on hold. I was disconnected. I called right back explaining I was disconnected and received an apology. I was put on hold again and was disconnected again. I decided to try one more time later that day. This time I was actually able to set up an appt for 8-25 @11.

I was running a little behind so I called The Naked Peach to inform them that I was running a little behind and was told no problem. I walked in there a little after 11 and signed in. After the receptionist checked my name she told me that she was sorry but there was an emergency and my esthetician wasn't there and introduced me to another esthetician. I informed both the receptionist and other esthetician that while I'm sure she is very good the only reason I was going to there was bc I know the esthetician with whom I had an appt with and am comfortable with her. I also asked why I wasn't informed and was told it was an emergency and they didn't get around to that. The boutique opens at 8:00 and my appt was for 11:00. Three hours is plenty of time.

I then explained to them all I had gone through just to get an appt and that I had come all the way up there. I was given an apology and asked if I wanted to reschedule with you. I said no and walked out. Fortunately, I emailed AmazonLocal and got a refund for my voucher to The...

Unfortunately after a long year of services, I will admit that the few reasons why I stayed is because the tech I preferred was kind. I have stopped services by writing a letter.

It's no longer enough to have me continue seeking Brazilian wax services there at this specific location. For first timers, it's pleasant enough where if you're flexible with time, go for it; however (and I hope the business reading this will do better), there are 2 beauticians at this time who try very hard not to leave any wax residue leftover.

I have gone to every person because I wanted a thorough experience before leaving a review, but now understand what unsatisfied customers have been saying about this place being unprofessional. Their communication is strangely disconnected and too inconsiderate while relying on technology (as many businesses) while they refuse to take accountability. If that doesn't matter much to you, then this would be no problem.

The membership seems great only if your time is flexible and try not to book before lunch break because you will heighten the risks of coming across a situation where you will be screwed over (example: lunch break happened early or later and you're stuck in a time-wasting waiting situation).

The fine print on the website and disclosures are tricky and they try to do things that cover any liability, but they will not treat customers with FULL respect. Not a huge deal, but serious enough for this review to be written.

Be very careful with this place. Calculate and follow through as much as you can. Their liability tactic is scam-like, but if you're careful, you'll be ok. If you don't have or can't make the time to deal with any possible issues, I'd highly recommend just not going to this place altogether. Good luck and tip your tech... the business is just not all that trustworthy and its a shame because supporting smaller businesses should made safe, but not this...

I was a client here for over 2 years but recently I canceled my subscription because the quality & professionalism has gone down. I used to love supporting a small business, but it has been more than just a hassle.

After my wax lady left a few months ago, I tried to stick it out because of their great price for a Brazilian if you have their Peach Card subscription. I have gone to both their queens village location & their south st location but i feel recently their whole atmosphere has changed, specifically in queens village. Over the last 3 months I noticed high turnover rate of wax specialists, rude front desk staff, and higher wait times for my appointment. They have a policy of a 3 min grace period for appointments, yet when I arrived (early or on time) I would wait 10+ mins even when it was not busy/no one before me. I am a patient person, so 2-3 mins I don’t mind…But 10 is when I have an issue, especially when I am on time. I have always had issues rescheduling even when it’s not last minute, but many times the receptionist does not even answer the phone. Sometimes you must go through their text line, which usually does not respond until several hours later. Communication is unprofessional more times than not, in person or over the phone.

When having a service done I would ask for the fan to be moved/wax to be cooler, yet the last couple of times it was always super hot regardless if I had mentioned it. I had several wax specialists in the past ask me each appointment if I wanted a belly strip done, yet the last couple of times they would do it without asking (which I don’t appreciate because I have sensitive skin). There were multiple occurrences that I would have wax residue in sensitive places that I felt could’ve been avoided. Just overall very disappointed and felt more like a number than a customer. I will take my...