EōS Fitness — Attraction in Salt Lake City

Don’t know how but my first review was taken down so I’m posting it again.

Been using EōS for about 2 years and it wasn’t bad especially for the price, but this location is different.

The good! Employees are great, mostly young, helpful and nice. You will often see them walking around to check on different areas, picking up trash, cleaning, or showing new members around. They always greet you and there are some, not from this location, that have become friends. It is generally very clean for a gym. Not only do the employees cleaning periodically but most members wipe down equipment once they are done. Almost all members are nice. Some gyms with a younger age range have a sect of mean muggers/ people who get pissed for no reason but almost everyone here has been respectful and politely. They asks when you’ll be done, will not be obnoxious and are good about sharing.

The bad:( Packed to the gills. Pictures do no justice. The only time I’ve came and seen available bench’s was at 4am and then by 5am right back to normal. You will not be able to do a full workout in 45-90 minutes. Every machine is taken, benches/ racks/ cables will have lines behind them so you’ll wait 15+ to get to a spot. 3pm-9pm is the worst. But don’t worry they will keep adding members because why not! Bathrooms. 1 spot to drop brown is wild, if you have to #2 good luck buddy. Once you get there it smells like the last 8 guys who where holding it for 30 minutes like you where and your greeted by a warm seat. Even to pee you have to walk into this humid cloud of protein farts that’s just terrible because the pissers are in the same room as the one toilet. All this is taking into account that you can get past the 30 people in the narrow hallways. Parking is horrible. It was bad but they recently blocked off the lower level ramps to put in 4 new parking spots. I had to watch 6 people do 9 point turns because of how packed it is. Usually the top level has a spot or 2 when it’s packed, not always so get ready to deal with dodging people walking back to there cars and people going the wrong way on the ramps. I’ve now seen 4 cars get hit in there as well, 2 where hit and runs. How crowded it is. It has to be said again, it’s so bad. I’ve been going to the gym for 11 year and I’ve never seen anything like this. Today was my last because as I walked in, I see every treadmill taken, walk past the sales area where they are signing on 6 new people, somehow get down the stairs and wouldn’t you know it I couldn’t even get to the dumbbells because of the hordes of people. I don’t know what the max occupancy of this building is but it has to be double what it’s rated for. The fact that the manager or higher ups allow this to go on is insane, it’s a lawsuit waiting to happen. It feels like you are just rebreathing peoples breath, you want a place to stand and do curls? No, not even room for that. God forbid if there was a fire or earthquake in this hole, good luck, game over, its already hard enough to get to the stair much less up them! But don’t worry more people are signing up by there pushy salesmen Brahxtohn who literally won’t let you go with the cheapest option because he makes the conversation so weird you sign it because it feels like an episode of Nathan for you.

I can’t stand this place, I think the manager is Ethan, and I don’t know if it’s him who is to blame or above his head but by far the worst gym I’ve been to. Waited a little bit of time to post a review because I thought it would get better, and in there defense they took care of the climate issues, but this place almost unusable and dangerous. The bathroom smell like a humid honey bucket but has less space than one and you’ll get a good dose of road rage trying to park. Go to any vasa or the...

I signed up way before this location was open because I was excited about somewhere close by. Now I DON'T RECOMMNEND anyone getting a membership with EOS Fitness. My experience has been extremely stressful and costly, and I've never even stepped inside the gym. Before the gym opened I kept getting emails and texts saying I needed to go in and verify things and set up the app. I went in on Black Friday and then they sat me down and tried to sell me on a personal trainer. I said I couldn't afford it and the guy just stared at me. I felt extremely pressured and he kept saying this is a great deal and that I should sign up. I felt so uncomfortable that I did. When I tried to cancel it a few days later through the email provided on the contract I kept getting the run around. The gym wasn't even open and they charged my credit card for that months personal training fee! So I called in and said I can't afford it and they said a manager would call me. Surprise, surprise a manager didn't call. I called the next day and spoke with a manager and he said he would cancel it and refund me. Then in January they charged me again!!! A week later I saw a refund for one of the charges but not both. By this point I was reading the other reviews about it being too crowded and I just wanted to cancel my membership. So I went in and talked to a guy at the front desk and said that I wanted to cancel my membership. He ASSURED me the request would go through and I would only have to pay the last payment of $21.55. I triple checked with him that my membership would be canceled and he said yes. I logged in today after the payment went through and my membership said it was still active!! I called and the lady on the phone said the request to cancel my membership never went through! I've paid $278.00 AND I'VE NEVER EVEN STEPPED FOOT IN THE GYM TO WORKOUT! DONT SIGN UP FOR A CONTRACT WITH THEM. Their business model tries to squeeze as much money from you as they can. I just want my membership canceled.

UPDATE* 03/13/24 I received a call today from a district sales manager. He was very kind and listened to my situation. I told him my cancellation was still pending, and my frustration about that. He was able to push my cancellation through immediately and he offered me a refund for the personal training fee that never got refunded, and for last month's payment. I am very grateful for the fact he reached out and that my situation has...

Really disappointed with my experience with this gym. I signed up for the Black Card membership before they opened and also locked in the cheaper price for the one on one personal training. I specified when signing up that I would be starting school in January and I would not be able to afford or start training until March or April and they assured me that would be fine (not mentioning that I would be charged at the beginning of January for the training no matter what).

After signing up, I immediately began getting calls asking when I would like to schedule my training and I relayed AGAIN over call and text that I would not be able to start training until later in the year. I also mentioned over text that I'm chronically in pain and would need to work with a specific trainer and they said they had no one their with the qualifications to help with that. At this point I'm feeling very frustrated and like no one is listening to me, none of the employees are taking proper notes, and no one working at the gym communicates to each other.

Then comes January and they charge me twice for these personal training sessions that I never scheduled or went to.I called and asked about the charges and I needed to relay AGAIN that I asked for the training to begin later in the year. Feeling very frustrated I went in person to ask to cancel my membership, personal training sessions, and be refunded for the sessions they already charge me for. At this point I am extremely frustrated and am contacted by Moroni, one of the managers, and he tries to listen to my concerns and notifies me that they cannot do a refund for the charges and that there will be a cancellation fee if I try to cancel my membership. He tries to work with me and requests I get a note from my Doctor, because that will make it more valid for why I want to push the training (because of the chronic pain). I obtain the letter, send it to him, and have heard nothing back since.

In conclusion, this is a money hungry gym that will over charge you every chance you get. There are several fees to even sign up. And if you do purchase the training they will not work with you in any way shape or form to make it convenient for you. I have never felt so belittled by a company that I was originally so excited to use.

P.S. the gym is also tiny and always packed so I would recommend you save some money and buy equipment for...