Chrome Hearts — Attraction in West Hollywood

Disappointing shopping experience at LA Chrome hearts. I recently visited this Hollywood Chrome Hearts store with high hopes of finding unique products. However, my shopping experience turned out to be far from satisfactory due to the disappointing attitude and unhelpful behavior of the sales representative. Upon entering the store, my initial impression was positive. The displays were aesthetically pleasing, showcasing an array of intriguing Chrome Hearts products. However, the ambiance quickly faded as I interacted with one of the sales representatives whose wearing a pink sweater. Her attitude towards assisting customers was noticeably poor, which significantly affected my shopping experience. One of the main concerns was her refusal to show products that were not on display, claiming they were sold out. Display items are all more collectible items, like gold rings or stone rings. While it is understandable that certain items may be unavailable, her dismissive and unapologetic demeanor was disheartening. As a customer, I had hoped for a more accommodating and professional response, such as offering alternatives or suggesting alternative sizes or styles. Unfortunately, this was not the case. Regrettably, my visit to the Los Angeles Chrome Hearts store left me with a sour taste. The sales representative's unhelpful attitude and refusal to show products that were not on display greatly diminished my shopping experience. As a customer, I believe it is essential to receive quality service and respectful treatment, which I unfortunately did not experience on this occasion. I sincerely hope that the management takes note of this feedback and works towards improving the customer service standards...

Bought a ring for friend's birthday present. I told them I am buying it for my friend living far away. After my friend got it by fedex, he told me size is too big, and he wanted to change the size. He put it right back in the box and sent it over to me again through the package and I visited the shop again today. AND they said they cannot change the size because there is damage to the ring. ??????? He just put it on once and put it back to the box. It took like 4 days for the delivery to send to him and to get it back and I visited right after I received the ring, so there was no time for him to put it on or drop it on the ground. They insist that there is damage so they cannot change the ring, but we never did anything with the ring. If the damage is true, they must have sold the displayed rings after hearing i am going to send it through delivery to my friend. We literally didn't do anything with the ring and never touched except one time of putting it on to check the size. If the damage is true, they sold the damaged ring or displayed ring which many people would have put on. I heard a lot of cases about shops selling used or damaged products to the customers who live far away or gonna leave somewhere else, and I found out this shop is the one. They were insisting my friend or I did something with the ring, so I asked to see the CCTV of the time when they were packaging the present, but they refused. If you guys are reading it and feeling any of my saying is wrong, contact me. We didn't do anything with the ring. So unfair and you guys don't deserve to sell anything to people. No respect for customers who take a lot of time to visit the shop and to buy your products....

Has been brand as current as Cher, who was their initial cheerleader and gave CH it's notoriety in the early 90s. This is when you could only buy CH at the Maxfield store in LA, and Bergdof Goodman in NYC. Good luck now discerning the sterling silver knock offs from Asia from the authentic ones at the CH stores, which are 5 to 10x's the price. After shopping here head over to Lady M, and stand on line for a 1/2 hour like a VIP pedestrian, for a piece of cake with all the other "cool" rebel wannabe biker types. Show off your new purchase to everyone, if you can get their attention while their faces are all buried in their iPhones and Galaxies. I dumped my pieces 15 years ago when the only thing left that was still exclusive about CH was their prices. R. Stark do something new at least instead of all the same derivative stuff you keep cranking out and selling to the next generation of wannabe status seekers. Oh, but Not your eye glass frames, which are garbage by the way. Licensing out your name, logos and trademarks to some eyeglass manufacturer, puts you in the same mass market company as all the other "sell out designers!" You laugh your way to the bank, while your customers enjoy their...