Yellowstone Grizzly RV Park — Attraction in West Yellowstone

BE WARNED: If you are big rig, the trees here will cause damage to your rig in the pull-thru sites. The office when booked was advised of our size and said the pull-thru was perfect for a 45’ coach with a tow vehicle. ITS NOT! They don’t trim the trees regularly and many of the aisles are overgrown as well as the sites. We saw the trees would be a problem and the office could have cared less and said it was the only site available. It was only after we incurred damage from the trees they finally offered to trim them back so it wouldn’t continue to rub on our new coach. We have about $1k-$2k in damage from scratches that will need to be buffed out. Doug the manager has been left daily messages and no return call and refuses to meet with us. If you are big rig and plan to stay here only book the premium pull thru or presidential pull thru these are the only ones big enough to fit big rigs with two vehicles and not hang off the site. If you have an issue with trees insist that maintenance trim them before pulling in. We’ve been asking for a site change since we arrived with no avail and no one in the office even bothers to call you with an update. Honestly, this is one of the worst parks we’ve ever stayed in and will NEVER come back. Be aware if you plan to stay here there are only a few sites that truly accommodate big rigs. The assistant manger came out our first day and told us that all the pull thru sites were never considered for big rigs until last year when they wanted to accommodate more reservations and make more $$. That told us all we needed to know.

Also, there are no real amenities here at the park other than a meager play ground for kids. You can’t have a fire and the sites are so small there is no way to really sit outside unless you use the picnic table on the site which is NOT cleaned between guests.

While there are not a lot of options of places to stay in this area, I would be proceed with caution if you plan to stay here. Smaller coaches and towables (less than 38’) should be fine in the pull thru sites.

FOLLOW UP: In reviewing Grizzly's response below there is some factually incorrect information that they posted. Our coach is and always has been 45' since we made our reservations. I even questioned the reservations agent at the time of booking and was assured that the site was more than ample sized.

As soon as we saw the site and all the overgrown trees I called the office immediately asking for a change of site. This was BEFORE we even pulled in. I advised the trees were blocking us from pulling in safely and I was told "there is nothing we can do". No offer to trim the trees or to move the site, just a "were full, no other sites are available". We were basically told nothing can be done, so we went ahead and parked as best we could but still incurred damage to our brand new coach. It was several hours later when the asst manager showed up to talk to us and we told him what happened. He basically said they could trim some of the trees back (he called someone who did) and advised that Doug the manager would come over the following day to talk to us. Doug never showed up and in all the messages I left, every day, was never able to talk to him directly. He did leave two messages back about the trees being trimmed but never would address the damage to our coach and why nothing was done immediately when we reported the issue before any damage was done. Not sure if the messages I left daily were relayed to him or not, but if it were me and someone called me daily, I would ensure to make contact with them.

As far as we are concerned, the park IS responsible for the damage and the front desk should have advised us to sit tight or move back to the staging area while trees were trimmed. Sadly they...

Eight months ago, we made a week-long reservation at Grizzly RV Park, which borders the forest, for our first motorhome trip to Yellowstone for my husband’s 65th birthday.

Upon arrival, the ladies in the office directed us to our site for the week. Barren, ugly, no trees, and bordering a busy street. I was shocked. This is not what I envisioned camping in Yellowstone Grizzly to be, and definitely not what was pictured on their website.

After walking around the park viewing dozens of beautiful, wooded sites (which were empty) that would fit our RV, I returned to the office and asked if we could move. The three ladies behind the counter basically rolled eyes at each other and huffed, saying they’ll see what they could do, then call me. Needless to say, they never called.

An hour later, I went back in to ask if they were able to accommodate us, and they had no clue who I even was. Obviously they had no intention of moving us, and probably didn’t even try.

But it gets worse.

The woman that had initially checked us in said there was nothing she could do, they had other guests coming in on those empty sites. I asked why those RVs couldn’t be moved around, as I’d made my reservation so far in advance, shouldn’t we have seniority?

At that point, their claws came out. The nastiest of the three, with medium-length, straight cut, gray hair pipes up, “That’s your fault. You made the reservation online.“ I say, “ What does my booking online have to do with anything?“ She says snidely , “Well, YOU’RE the one who picked the premium back-in site” My jaw dropped. Really, how does one respond to such insolent disrespect? Her combative attitude was so outrageous, I actually started welling with tears. I said, “My fault?? In what world would anyone expect a “premium” site to look like a parking lot.” The three of them collectively had no reply for that and just sat there staring at me as a tear rolled down my cheek

At that moment we decided to cut our stay short, and were promptly reminded that there are no refunds after check-in.

Even though this is an extremely expensive RV park, whatever. No refund, no problem. We stayed as long as we needed to visit Yellowstone National Park, then left a few days early for Bryce Canyon. The staff at Ruby’s Bryce Canyon Campground were warm, welcoming, and the park was beautiful. Our time there was fantastic and I would recommend it to anyone.

The front desk staff at Grizzly, on the other hand, basically ruined the first half of my husband‘s long awaited birthday trip to Yellowstone, and I still cannot get over their beyond-horrible attitudes and utter lack of customer service.

You’d think those fortunate enough to live in such a beautiful place would be grateful and have permanent smiles plastered on their faces. These three do not deserve to reside in Yellowstone, let alone, work for a company whose sole purpose is to provide an excellent vacation experience for its customers.

Update: I was contacted by the very gracious owner who explained he’d just acquired the RV park in May. Understandably they are still working things out toward a smooth transition. His genuine empathy for my situation, as well as desire to make things right, prompted me to post this update. Pretty sure the front desk staff will receive a refresher on Customer Service 101 after this, and we will definitely be giving Grizzly another go, hopefully in the...

Alright, let me begin by asking all the reviewers who gave this a 5 star rating, if this is a 5 star RV Park, what would you give Fort Wilderness? Lake George? Normandy? This is not a 5 Star RV Park . . . period.

Let me be a little more sober. First of all, yes, it is very well run and the sites, grounds, store are meticulously maintained. But let's think about all the things that are important:

Amenities - this park does not have a pool, dog park, outdoor activities such as a basketball court, shuffle board, etc. All they have is a mediocre playground. Their map shows a pet walking area around the outside of the park, but it's just state park land that they have been generous enough to provide access to through their fence. It's a not even a trail or grassy area, just woods. lol.

Sites - Yes they are level, well maintained and and the hookups are very good. However, they are so tight that even the "premium" sites leave no room to spread out. You step out of your door, and there's about 8 feet to the next site. A small cement pad with just enough room for the picnic table they provide, and ONE of your chairs. There are no fires allowed, other than propane fire pits, so there is not a fire pit either.

Service - The service is good. Te staff behind the desk was friendly, but they were the only ones, and it was a fake sort of friendly. It seemed as if they were unhappy. Hosts, maintenance people, never even said good morning or even smiled at me or my family.

Lastly, the rules in this place are over the top. They read me the riot act when I checked in, and after reading the handout I felt very restrained and uncomfortable. I like well run, clean and fancy campgrounds. Fort Wilderness, Lake George, etc are perfect for me, so I'm not some kind of nut that want to be allowed to do whatever I want and stay up all night drinking and singing. The best way I can describe it is that this place if not "family friendly" it's "family tolerant." They don't want to exclude families, because they need their money, but they wish they could. Instead, they set up an oppressive, cold environment that has the feel of a 55+ gated community - cold, restrictive and somewhat oppressive.

So, if you're a retiree with a Big Shiny Class A and want to sit in your rig with your small breed dog, and take naps in between short trips into Yellowstone, then this is the place for you. If you have kids and/or a dog, don't expect to enjoy this place for anything else other than...