Kelly Inn-West Yellowstone — Hotel in West Yellowstone

Love that a lot (maybe even all) of the 1st floor rooms have both indoor & outdoor access. This was great for us because we had our 2 dogs and we liked that our truck was parked right at the room. Rooms were clean, especially loved having non-carpeted flooring, and rustic feeling with the log cabin-style decor. The beds were comfortable and especially liked having King size beds. A downfall is the beds in our room didn't have bed bug mattress protectors which is scary, especially in a tourist area as big as Yellowstone (no bed bugs found after thorough inspection though). The bathroom was outdated and needed upgrades. The bathtub drain was either rusted or had a build-up of sulfur from the water on it. The shower squealed really badly for the entire time anyone showered (likely needs a new diverter), so maintenance of the property could be better. The pool & spa were both disgusting and dirty. Spa chlorine was very strong which is not a good sign because chlorine isn't scented and the stronger the smell of chlorine the more bacteria there is for it to be fighting. Gross but true. The staff was helpful when needed, but not very attentive. Sort of on their own time, not anyone else's, and definitely did not interrupt personal conversations between themselves to help guests. They waited until their conversations were completed before helping guests at the front desk. Breakfast was edible and overall good. There wasn't any place to sit in the dining room though (7am) because it was already at maximum capacity, so we had to take it back to our room and eat before checking out.

Kid & dog-friendly as long as you don't leave the dogs in the room unattended (typical for most hotels). However, if wanting to go to West Yellowstone on a romantic getaway, this hotel is not the place for that. It's very loud in the hallways.

Overall it was an okay place to stay. Budget-friendly, and good location. Would stay there again if we brought the whole family...

We stayed at Kelly Inn, W. Yellowstone because of its close proximity to the West entrance of Yellowstone National Park. The hotel room was big compared to other hotels. It was clean and they provided adequate towels, etc. daily as needed. Our room location was quiet. There was a sofa to relax on as needed. The only "quirky" thing about the room, was the toilet location. It must have been added on with the shower at a later time. To sit on the commode, you had to enter the bathroom door and then "close" the door to enable you to sit down on the commode. With such a huge room, one would rather have a full-size bathroom and a smaller sofa! Breakfast was the usual hotel food-Scrambled eggs, bread products, yogurt, granola, fruits, hot & cold cereal, hot & cold beverages, pancakes, etc. Sitting was adequate in two different settings. Entry to Kelly Inn could be accessed in the front or back of the hotel with our room key card. The staff were all very nice and helpful. This hotel is within walking distance of restaurants and stores. There is another hotel on the same property which looks newer, but I was not aware of this at the time I made reservations in January, 2024. We entered YNP at various times- really early @6-7 am or after 12 N was less busy, but June, July & August are extremely busy, so pack you patience when driving!!! I would highly recommend the Kelly Inn W. Yellowstone and its other facilities if you are going to YNP. Note that W. Yellowstone is a VERY BUSY entry point to the park, but I would stay here again because of its central location to many attraction sites & 2 hours away from the Teton NP. We tried to stay within YNP, but you need to make reservations more than a year in advance I think, as I found nothing available in January 2024, for a June 2024 vacation. I hope you ENJOY your trip as muc...

The location is great—right at the west entrance—and the breakfast is convenient, but the way the elevator incident was handled made us feel like unwelcome and guest safety just isn’t a priority.

My dad called me saying he was stuck in the elevator. When I rushed over, I saw maintenance workers at the elevator and told them immediately. They brought it up, but my dad wasn’t there. I asked where he went, and they just said, “He’s not here,” with no concern at all.

We were on the third floor. Later, my dad told me the elevator wasn’t responding, took him up and down, and eventually stopped on the second floor, where he managed to get out on his own and walk back. I asked the maintenance worker how he even got into the elevator during maintenance, and he said, “We didn’t know—he wasn’t supposed to be there.” When I asked how that could happen, he cut me off and said, “I don’t want to argue with you. Talk to the front desk.” No one seemed concerned or apologized. I really regret not recording the conversation.

I understand that accidents like this are rare—but that’s exactly why clear safety protocols are essential. Neither the maintenance workers nor the front desk manager seemed to think a warning sign was necessary. No one even asked how my dad was doing. They just kept saying they didn’t know how he got in. But there absolutely should have been a clear, visible sign, and the elevator should have been secured—even if the maintenance was only for a few minutes.

We had booked two nights but decided to leave after one. Honestly, if it hadn’t been snowing, we wouldn’t have stayed even that long.

I hope no one else has to go through something like this. Everyone deserves to feel safe and cared for when...