Harrison Lake View Suites — Hotel in Harrison Hot Springs

My friends and I booked a suite at Harrison Lakeview Resort and from what we saw online, we had really high expectations! ||When we got to the resort we followed the signs on where to check in and it was inside one of the rooms. We got in and no one was there, suddenly there was a lady who came in to help us and had no clue of what the resort name even was. Eventually, she was on the same page as us. Shortly after, Raza came in (the manager). He came in and him and the lady where arguing with each other so loud - they were literally screaming at each other. I felt so uncomfortable standing in the middle of this.||Anyway, the lady had just gotten up and walked out of the room and then Raza was helping us (barely). As she left, we heard her banging on someone else's door just across the hall screaming "It's 11:00 you are past check out, GET OUT!" At that moment, I was sure I did not want to be there. I felt so uncomfortable. Raza took us to our room, (the room they gave us was not the one we had paid for, but we decided not to say anything because this management already seemed so sketchy and confused)gave us a quick tour and when I asked for the room key he said, oh I forgot it let me go get it, which is totally ok! 15 minutes go by and Raza has not yet come back with our key so I get a little but concerned, as all my stuff is in my room now and I still don't have a key. Minutes later, I hear screaming again, I peep my head out of the door and there is Raza with that lady again yelling and screaming at the top of their lungs. I go over and ask Raza if he's gotten my key. They both stop arguing, look at me, completely ignore me and go off fighting again.||Another 10-15 minutes pass, Raza has not come with my key yet but I see that lady outside my room so I just simply ask her to get my key for me. She said " I will stay and lock your door after you leave and you can get the key later on." Some people may be okay with that, but personally I just didn't feel comfortable leaving my things in a room that I wasn't sure would get locked - also I didn't feel comfortable leaving my hotel without a key. Anyway, I told her, no thank you. Please get me my key for the room, I will lock it myself. She immediately started yelling and screaming at me at the top of her lungs. She was verbally abusive towards me and I was so stunned at the fact that I had been at this place for less than an hour and I saw the way the management was speaking to each other and then to customers as well!||Eventually, Raza came up with my room key, I locked up and left.||My friends and I came back to the hotel around 9:00pm - and there is a sign in the hotel saying after 10pm there is no noise allowed. Which is understandable! So it's 9:00pm, my friends and I are in the hotel room, we had a few of our other friends with us as well but, we are completely mindful of the time and noise, as I live in an apartment myself - so I understand what it is like to be bothered. ||Raza comes over to our room, (keep in mind that it is not 10:00 yet) he is obviously not sober and he is screaming at us so loud! Yelling at us to get out, get lost, etc. We just ask our other friends to leave because Raza was acting completely unprofessional and honestly very scary! I literally thought he was going to attack someone. Our friends had left our room and then Raza comes back at 10:15 and is yelling once again. He continues to yell. ||The next morning I wake up to see a $200.00 charge on my credit card. When I called Raza he said, " instead of $200, I should charge you $500." ||At this point, I am just so sick of being here and talking to him that my friends and I just pack up and get ready to leave.||This place was an absolute wreck. I felt abused, unsafe and unwelcomed. I don't understand how this place is still even running with this terrible management and customer service. I would never recommend this place to any of my own friends or family. I will never be...

My friends and I booked a suite at Harrison Lakeview Resort and from what we saw online, we had really high expectations! When we got to the resort we followed the signs on where to check in and it was inside one of the rooms. We got in and no one was there, suddenly there was a lady who came in to help us and had no clue of what the resort name even was. Eventually, she was on the same page as us. Shortly after, Raza came in (the manager). He came in and him and the lady where arguing with each other so loud - they were literally screaming at each other. I felt so uncomfortable standing in the middle of this. Anyway, the lady had just gotten up and walked out of the room and then Raza was helping us (barely). As she left, we heard her banging on someone else's door just across the hall screaming "It's 11:00 you are past check out, GET OUT!" At that moment, I was sure I did not want to be there. I felt so uncomfortable. Raza took us to our room, (the room they gave us was not the one we had paid for, but we decided not to say anything because this management already seemed so sketchy and confused)gave us a quick tour and when I asked for the room key he said, oh I forgot it let me go get it, which is totally ok! 15 minutes go by and Raza has not yet come back with our key so I get a little but concerned, as all my stuff is in my room now and I still don't have a key. Minutes later, I hear screaming again, I peep my head out of the door and there is Raza with that lady again yelling and screaming at the top of their lungs. I go over and ask Raza if he's gotten my key. They both stop arguing, look at me, completely ignore me and go off fighting again. Another 10-15 minutes pass, Raza has not come with my key yet but I see that lady outside my room so I just simply ask her to get my key for me. She said " I will stay and lock your door after you leave and you can get the key later on." Some people may be okay with that, but personally I just didn't feel comfortable leaving my things in a room that I wasn't sure would get locked - also I didn't feel comfortable leaving my hotel without a key. Anyway, I told her, no thank you. Please get me my key for the room, I will lock it myself. She immediately started yelling and screaming at me at the top of her lungs. She was verbally abusive towards me and I was so stunned at the fact that I had been at this place for less than an hour and I saw the way the management was speaking to each other and then to customers as well! Eventually, Raza came up with my room key, I locked up and left. My friends and I came back to the hotel around 9:00pm - and there is a sign in the hotel saying after 10pm there is no noise allowed. Which is understandable! So it's 9:00pm, my friends and I are in the hotel room, we had a few of our other friends with us as well but, we are completely mindful of the time and noise, as I live in an apartment myself - so I understand what it is like to be bothered. Raza comes over to our room, (keep in mind that it is not 10:00 yet) he is obviously not sober and he is screaming at us so loud! Yelling at us to get out, get lost, etc. We just ask our other friends to leave because Raza was acting completely unprofessional and honestly very scary! I literally thought he was going to attack someone. Our friends had left our room and then Raza comes back at 10:15 and is yelling once again. He continues to yell. The next morning I wake up to see a $200.00 charge on my credit card. When I called Raza he said, " instead of $200, I should charge you $500." At this point, I am just so sick of being here and talking to him that my friends and I just pack up and get ready to leave. This place was an absolute wreck. I felt abused, unsafe and unwelcomed. I don't understand how this place is still even running with this terrible management and customer service. I would never recommend this place to any of my own friends or family. I will never be...

The most terrible”hotel” we have ever stayed at. We (a family of eight people) booked our penthouse suite paying $700 for one night. What did we find when we get there?

Remnants of previous guest’s party balloons floating in the ceiling along with strings of dust

A random glowstick under the chair, most likely from previous guests

Broken stovetop fan and light buttons (we got creative and used a chopstick to press the buttons..)

We could not use the largest burner on the stovetop because the black turning knob was missing and the metal part holding it was broken off.. Keep in mind we had to cook for alot of people.

Found a few cigarette butts strewn about on the balcony.

The kicker is when we called the manager, Reza, to address our concerns. His words regarding the broken burner knob was “where did it go? Why did they do this?” This comment tells me this facility is not checked and cleaned properly after each guest’s stay and the manager is not aware of the state of the facility. Furthermore he suggested “Just use the other ones” and when I replied stating there are a couple broken things in the accommodation and these should be clearly stated at the time of booking his words were “I didn’t cancel your reservation because It would take a few days for the electrician to come and fix it” as if he did us a favor. When I responded by saying that he should not be the one making that decision and guests should be given the choice after being made aware of the state of the room, he became indignant and rude.

With regards to the used party balloons and dust strings in the ceiling the response was “we don’t have a ladder to clean up there”. When the other female employee (Yvonne?) who came with him tried to make helpful suggestions, he shooed her and myself away saying “just leave it” and she pretty much tried to deter him from getting into an argument with me.

I should point out that Yvonne was more apologetic in her mannerism and actually tried to help the situation by offering us a portable coil burner.

Suffice it to say, in this time of COVID-19 when cleanliness and disinfection is of utmost importance especially in the hospitality industry where there is high traffic of guests from all over BC, this place is to be avoided. Rocket high prices does not reflect quality of customer service or cleanliness.

The only pro is its lakeside view and closeness...