The Hot Spring Villa Hotel & Restaurant — Restaurant in Harrison Hot Springs

I am really not a picky person and I try to look for the good. The staff were all nice and helpful but seemed pretty disorganized. We got the the room and it looked old but good (pretty much what I expected). We went in the bathroom and it looked grungy (dead bugs on the walls and some small bugs flying around the sink, gross stains on the walls, up-splash on the toilet, a long black hair on the floor, and the tub wasn't in great shape. It was night time and I didn't want to bother the front desk so my wife and I just went to bed. The sheets kept coming off the matress and the bed didn't have a proper blanket (blanket was awkwardly put between two sheets). In the morning I let the front desk know about the bathroom situation and they said they would send the cleaners. We came back in the afternoon after the cleaners had come and literally nothing had changed... it was still gross. My wife wanted to do her hair before we went out. She tried to use her hair dryer in the bathroom but the outlet didn't work, so she tried to use it in the living room with my laptop as a mirror and we flipped a breaker, losing power to our entire suite.To top everything off we left an expensive shirt on the bed in our room by accident when we checked out and when we called the hotel to have them check for it they said it wasn't in the room and that if it turned up they would call us. We never heard back from them. The hotel is in a great location and we loved the town, but we will not be going back...

I would not recommend coming here. The location is great and convenient however the rooms were not worth the price by any means. I would not recommend coming here with your family or children. The hassle of no hot water and having to go out of your way to ask for it is absolute nonsense. The closet was busted as well. However, this is not the main issue, the management is. The way they handle these issues is extremely immature. Acting like it’s the customers problem that they didn’t have the bare minimum of a room. They simply could care less and instead of giving us a 25% off discount as they mentioned, they gave us a $50 gift certificate to the restaurant next to them under the same management. An absolute joke. Please spend your money at a better place. Their goal is not to serve you and make your stay as enjoyable as possible, it’s to...

I'm not one to give negative reviews, but this hotel is in dire need of an update. First the positives; The price is appropriate for the accommodation. The staff was very pleasant and helpful. The view and proximity to the beach was exactly what one would ask for. However, being accustomed to a slightly higher level of lodging, this was not our first choice of places to stay, in fact it was one of our only choices to stay on the Victoria Day long weekend. The room was clean enough, but the dated furnishings and decor left much to be desired. 70's style wood paneling and lathe and plaster walls. Peculiar bed covers and head board. Finally the deal breaker for me was the bathroom state. Original shower fixture and rusted soap dish. Linoleum floors and dingy shower curtain. Ultimately we did enjoy our stay and had a...