Timhotel Tour Montparnasse — Hotel in Paris

My wife and I stayed at this hotel and really regretted it, since I had never encountered such an attitude in hotels before. The wife ordered a top-class room on the hotel website, and specifically called the reception to make arrangements and make sure that the room would have a bathtub and not a shower. When we arrived at the hotel, they gave us a room with a shower, and said that they were not aware of our request for a bathroom with a bathtub.||We repeated that we wanted and booked a superior room, with a bath, but the woman at reception insisted that it was not her fault, that all rooms were occupied and that if we wanted , we are free to leave the hotel right now, she than said that we were attacking her, which is absurd,||and she went underlining that everything was recorded on a surveillance camera, when we just wanted to get what we paid for.||But that's not all. We did asked her to show us other rooms with bathrooms, and this receptionist, Arianne her name was, said there was a twin room, but with a bathtub, and we went to see it, but the room was turned out to be without bathtub, but with shower, subsequently she gave another room to visit, and when we arrived, the room turned out to be occupied by another person, because personal belongings were scattered everywhere. This is just a joke, she was taking pleasure messing around with us, we have lost an hour instead of when checking, instead of chilling out in our room, do you think this is the right way to treat a customer? ||At first, we wanted to stay at this hotel in October, but surely will shall look for a better place now, I am very disappointed, and when contacting the responsible person directly, my wife called and spoke to a guy called Alexander, we understood it's not worth it, as they would simply deny everything and make you feel guilty about everything, as if you are "disturbing" them with your accusations, really this is horrible. BETTER...

My wife and I stayed at this hotel and really regretted it, since I had never encountered such an attitude in hotels before. The wife ordered a top-class room on the hotel website, and specifically called the reception to make arrangements and make sure that the room would have a bathtub and not a shower. When we arrived at the hotel, they gave us a room with a shower, and said that they were not aware of our request for a bathroom with a bathtub.||We repeated that we wanted and booked a superior room, with a bath, but the woman at reception insisted that it was not her fault, that all rooms were occupied and that if we wanted , we are free to leave the hotel right now, she than said that we were attacking her, which is absurd,||and she went underlining that everything was recorded on a surveillance camera, when we just wanted to get what we paid for.||But that's not all. We did asked her to show us other rooms with bathrooms, and this receptionist, Arianne her name was, said there was a twin room, but with a bathtub, and we went to see it, but the room was turned out to be without bathtub, but with shower, subsequently she gave another room to visit, and when we arrived, the room turned out to be occupied by another person, because personal belongings were scattered everywhere. This is just a joke, she was taking pleasure messing around with us, we have lost an hour instead of when checking, instead of chilling out in our room, do you think this is the right way to treat a customer? ||At first, we wanted to stay at this hotel in October, but surely will shall look for a better place now, I am very disappointed, and when contacting the responsible person directly, my wife called and spoke to a guy called Alexander, we understood it's not worth it, as they would simply deny everything and make you feel guilty about everything, as if you are "disturbing" them with your accusations, really this is horrible. BETTER...

My wife and I stayed at this hotel and really regretted it, since I had never encountered such an attitude in hotels before. The wife ordered a top-class room on the hotel website, and specifically called the reception to make arrangements and make sure that the room would have a bathtub and not a shower. When we arrived at the hotel, they gave us a room with a shower, and said that they were not aware of our request for a bathroom with a bathtub. We repeated that we wanted and booked a superior room, with a bath, but the woman at reception insisted that it was not her fault, that all rooms were occupied and that if we wanted , we are free to leave the hotel right now, she than said that we were attacking her, which is absurd, and she went underlining that everything was recorded on a surveillance camera, when we just wanted to get what we paid for. But that's not all. We did asked her to show us other rooms with bathrooms, and this receptionist, Arianne her name was, said there was a twin room, but with a bathtub, and we went to see it, but the room was turned out to be without bathtub, but with shower, subsequently she gave another room to visit, and when we arrived, the room turned out to be occupied by another person, because personal belongings were scattered everywhere. This is just a joke, she was taking pleasure messing around with us, we have lost an hour instead of when checking, instead of chilling out in our room, do you think this is the right way to treat a customer? At first, we wanted to stay at this hotel in October, but surely will shall look for a better place now, I am very disappointed, and when contacting the responsible person directly, my wife called and spoke to a guy called Alexander, we understood it's not worth it, as they would simply deny everything and make you feel guilty about everything, as if you are "disturbing" them with your accusations, really this is horrible....