Albergo Minerva e Nettuno — Hotel in Venice

We were quoted by the hostel website a €66 per night stay excluding the city tax but the final price was just worked out to favour the hotel. We had payed a €15 deposit prior to the stay and after checking reviews upon arrival we decided it was best to get a firm idea of the price right away. At this time I was quoted a price of €141 for 2 nights including the city tax (€4) and I decided to double check that this was taking into account the deposit. The manager (I think) got very short and explained he had already said this but I was just unable to decipher his grumbles and had asked for clarification. So I accepted that after adding the deposit it was going to be €76 euro instead of €66 but for 2 nights I was just going to accept this as we didn’t have much other choice and just wanted to enjoy Venice and if we decided to we [could discuss the bill at the end of the stay. Skip to check out time and we were told the the price was €141 and that he had to now add on the city tax of €4 (different to what he had said before of 141 including the tax) another small increase but we had a bus to catch so didn’t have much choice but to pay. So ending up paying €78 per night ex. tax which is okay if the hotel is of good quality, it was not. ||The manager was smoking at the reception desk but not a huge deal as we were staying across the street. Got into our building and it had a very unusual not that pleasant smell but we got used to it. Went to use our shared toilet (booked a shared toilet) and stepped on the open drain which was covered by a bath mat. The shower has really great pressure though so that’s a plus. The room had no air con as expected but somehow was hotter than outside. If you book a 1 star hotel you get a 1 star room and we weren’t surprised in that respect but we were supplied with an anti mosquito plug-in with enough tablets to last our stay. A very out dated room but again a 1 star hotel so we weren’t surprised. ||Not made to feel welcome by the man behind the desk (maybe manager) but he was in a very good mood when receiving payment. The experience start to finish made us feel that the hotel was run without a care for the quality and just a transaction (maybe a bit of a con with the...

We are first time visitors to Venice both had a lovely time what a beautiful place. ||We stayed in room 6 across from actual hotel. ||||Pros ||Hotel is within walking distance from train/bus/boats on arrival. A small 10 min walk or so. ||Shower was warm and powerful. ||Room and bathroom was clean and tidy ||Was provided with toiletries (however had brought or own) ||WiFi worked fine in the room. ||Bed was tidied each morning and clean towels provided if required. ||Staff were polite and overall nice. ||||Cons ||Could not control air conditioning (no remote) also could not turn this off by the use of a chair and button?? (This needs sorted as the room was far too hot at night). ||Breakfast was pretty poor. Was provided with cheese and cold meat. Juice, cereal break. Cold boiled eggs and fluid. (However that’s just our opinion). ||Room was slightly dated and could maybe do with a new sofa and fresh lick of paint. (But no big concern). ||Our room consisted of two VERY small windows up the very top of the wall - now we are at the back of the building so in the event of a fire we would have no where to escape?? ( these small windows were behind curtains that covered the whole wall we were expecting to have some sort of a view not feel like we were in a prison). ||The next morning the gentleman behind the desk did ask if we wanted to change our room from a double to a joint single room. (However we refused as we are obviously two woman in a relationship with each other 🙄 so we stuck to being able to sleep in the same bed together). ||||||However regardless of the cons my partner said she would happily stay there again. Not all bad. ||Overall we were happy with the...

The older lady at the front desk was extremely aggressive with me.

When checking out of the hotel the older lady wanted additional euros for the amount of days that I stayed which was only one night. She requested one euro. I looked confused because the hotel room has been booked and paid for well in advance, but for the sake of not arguing I handed her my credit card. She then yelled at me and said “no you’re supposed pay in cash”. I explained to her that I don’t carry cash I can only use my card , sorry I’m not from here. Then I said I don’t understand if the hotel requires additional money that should have been a disclaimer while booking. I planned my trip to Venice months in advance, had I known that the hotel requires additional cash after check out I would have been more prepared beforehand. As I was trying to explain all of that the lady kept over talking me, yelling, and being extremely rude. She also threatened to call the police on me. She kept accusing me of lying when I told her I was not aware of this. While she kept yelling and over talking me. I started getting loud and over talking her. She then gets up out her seat and tried to flip her desk over on me but ended up knocking everything over on her side. It was like she wanted a physical altercation with me over 1 euro in cash which is very suspect! And almost as if she was...