Hotel Adua — Hotel in Venice

---Italian Recensione Adua Hotel Ho soggiornato una notte in questo Hotel e questo è quello che è successo nel giro di poche ore: Sono arrivato alle 15:30 e non avevano ancora scaricato le prenotazioni fatte la sera prima con Expedia ( il check in era previsto alle 11 della mattina ) Dopo aver trovato la mia prenotazione mi dicono che non hanno camere e mi chiedono se voglio accomodarmi nell’hotel di una signora cinese che pochi minuti prima era entrata nella reception. mi viene più volte detto che non avevo pagato ad Expedia ( ho telefonato ad Expedia per avere conferma del pagamento che puntualmente era avvenuto ) Dopo varie lamentele da parte mia mi viene offerta una camera che si sarebbe liberata alle 18:00; Tornato in albergo alle 18:30 i clienti che occupavano la camera non avevano ancora effettuato il check out e quindi il personale dell’hotel apre la porta svuota la camera portando oggetti personali fuori nel corridoio e in 10 minuti rassetta la camera e mi fanno entrare ( credo abbaiano cambiato solamente le lenzuola e gli asciugamani ) check in effettivo ore 19; alle 23:30 quando torno in albergo dopo una passeggiata mi sento chiamare dal bar difronte. Il signore che avrebbe dovuto stare alla reception ci dice che potevamo salire e prendere le chiavi dal bancone; ore 9 del giorno seguente check out. Mi viene chiesto nuovamente di pagare. Oltretutto mi viene detto che il prezzo della camera lastmiute non è di 100€ (prezzo pagato ad Expedia) ma di 81€.

Hotel a 2 stelle pagato 100€ invece di 145€ last minute. A Voi le considerazioni.

-----English I’ve stayed one night in Adua Hotel and this is what happened in few hours:

-We’re arrived at 3:30 pm and they still didn’t download the booking made with Expedia the day before ( check in at 11am in the reservation notes) -With my booking in their hands they told me there are no rooms available and they asked if I’d like move in an another hotel with a cinese woman who come in few minutes before in the reception of Adua Hotel; They were asking me to pay when I was sure that I’ve just paid to Expedia with my credit card ( I called Expedia to be sure that my payment was done ). They told me to come back there at 6pm because a couple had the check out at that time; When I came back at 6:30pm the couple didn’t come back yet so they decided to move all their staff from the room and clean up the room in 10 minutes ( I think that in that time they’ve just changed the sheets and the towels); At 11:30pm when we came back from a walk around the city I arrived in the hotel threshold and the man who is supposed was working behind the reception call me from the bar opposite of the Hotel telling me that I’ll find the key of my room behind the reception table; At 9am of the day after during the Check out they asked me again to pay… Although the owner of the hotel told me that the price for that room last minute is 81€ not 100€ (the price that I payed with Expedia).

This is a 2 stars hotel in Venice where normally they are going to ask 145€ for one night but I payed ONLY (?!?) 100€ for a last minutes booking...

The best things of this place is when you leave it in the morning and think the nightmare was over. Just don't go. To start on arrival at the hotel the receptionist wants to see all your details because he says the police want our address, the place where we were born. For those who work in a hotel to make comments about how "it is not normal to have a passport from one place and live in another, the world has a lot of people and should be controlled" soon shows the style. When we were doing the checkin there was a woman that came to check if any room was free for one hour… the receptionist said “no tonight”. That was bizarre!!! Then we are informed that we do not stay in the hotel building, that we are in a room in the annex. However, I was not informed of any annex in the reservation. We are then taken to a building next to the hotel by an alley and then the receptionist opens an apartment door. The apartment door does not close well, and you can see as soon as the apartment is divided into bedrooms. Everything was untidy and dirty, super humid which is common in Venice but this was really because it was dirty. Upon entering the room nothing was like what we had booked, absolutely nothing. We knew when booking that it was a simple room, nothing exceptional, only for one night in transit, with shared toilet but we NEVER expected such misery. The room was infested with mosquitoes, mosquitoes, dead on the walls. There was no cleaning. Obviously the robe that was in the description of the things included was not in the room, nor would we have dressed it had it been such was the mistrust of cleanliness that existed. We did not feel safe. The air conditioning obviously did not work, and if we opened the window the smell of fries was unbearable, and the mosquitos will come inside ( we had enough dead inside). We slept in the room with immense distrust because we had any other option. It is not worth coming to this place and honestly sites as Booking should review what is advertised and what is experienced every day by the guests. I truly don’t understand how there’s reviews with more...

In the immortal words of Phil Connors, this hotel is a fleabag. No hot water (seriously--I ran the tap for 30 minutes), no A/C, no breakfast, no TV (flat panel or otherwise), no maid service, no hand soap or hand towel, no drinking cups. The bathroom walls are covered in mildew, the leaky ceiling is disintegrating and the room walls have mysterious smears on them. Only one roll of toilet paper was provided. The WiFi was barely functional--I ended up using my phone's hotspot instead.||The attendant couldn't find my reservation, despite that I appeared to be the only guest. Then he claimed my credit card had been rejected, showing me a rejection slip from a card that wasn't mine. I asked him to run my card again. He gave several completely different excuses for why he couldn't do that. Instead, he was very interested in me paying him in cash and directed me to the nearby ATMs. When I produced the confirmation slip stating "PAID AND CONFIRMED" he insisted that I needed to pay him again because he didn't have my money. He said "maybe you can get your money back" from the room reseller.||The scam attempt destroyed my trust in the hotel, and I spent the next day carrying my bag around with me as I toured Venice for fear it'd be stolen from my room or seized for a cash payment. The worst hotel I've ever stayed in including an abominable, blood-stained room an airline put me up in after a flight cancellation. I have no idea why this hotel has 3 1/2 stars. It shouldn't be more than two.||So how did I stumble into this abysmal decision? I reserved this hotel on a different travel agency site (starts with "a" and has the words "go" and "da" in it. Some of the photos weren't even of the Adua. It was rated as "very good" and 7.3, which, on Expedia, would be plenty good enough especially at a good price. It should've been rated far lower or not even listed. I wish I'd confirmed the rating with Expedia or Trip Advisor before reserving. "A" also let me down on some other reservations. I won't be using the "A" travel agency site...