Heritage Hotel Suites & Spa — Hotel in Pokhara

The worst possible hotel in Pokhara, Nepal. DO NOT CALL THIS A 4 STAR HOTEL, DOES NOT DESERVE EVEN 1 STAR!!!!! Pathetic service & horrible owner/director (despite knowing the issues, did not help - just sat there). ||||We were a group of 45 friends and family including senior citizens, who booked the hotel with the only condition that we are given rooms in the new block with lifts. At the day of the checkin, they did not give us rooms in the new block with 100s of excuses despite seeing the senior citizens present which did not have a lift too. ||||Pathetic food, horrible quality, no variety and very rude staff. Road side food is better than paying through your nose for this pathetic hotel. The 1st day the buffet food was completely over, the hotel staff were least bothered and did not compensate forget refuelling the food at the counter. ||||Only 1 person was there - to help with the bags, to help with the restaurant and room service. Cook cum bottle washer, no proper staff at the property. Women felt very unsafe and not comfortable. ||||No water in the room bathrooms, despite requesting the reception multiple times. They gave us a very tough time and a very unpleasant stay.||||Do not go by the pictures, it is all an eye-wash or the location, it is a sub-standard hotel that doesn't deserve a visit and your hard earned money. ||||On the day of our check-out, the staff and owner did not open the gate due to some payment issue which was already cleared and did not reflect in their systems due to some internal error for them. They kept all 45 of us sitting in the lobby, without letting anyone leave the main gate. Furthermore, we had to put our own bags into the bus without any help from the hotel support staff. It was very difficult for senior citizens and women travelling with us, very uncomfortable too. ||||I write this on behalf of 45 well-travelled members who are willing to write their own 45 individual reviews, but consider this a review from all of us.||||As a travel agent, I will never book this property for anyone or suggest it to any individual...

The worst possible hotel in Pokhara, Nepal. DO NOT CALL THIS A 4 STAR HOTEL, DOES NOT DESERVE EVEN 1 STAR!!!!! Pathetic service & horrible owner/director (despite knowing the issues, did not help - just sat there).

We were a group of 45 friends and family including senior citizens, who booked the hotel with the only condition that we are given rooms in the new block with lifts. At the day of the checkin, they did not give us rooms in the new block with 100s of excuses despite seeing the senior citizens present which did not have a lift too.

Pathetic food, horrible quality, no variety and very rude staff. Road side food is better than paying through your nose for this pathetic hotel. The 1st day the buffet food was completely over, the hotel staff were least bothered and did not compensate forget refuelling the food at the counter.

Only 1 person was there - to help with the bags, to help with the restaurant and room service. Cook cum bottle washer, no proper staff at the property. Women felt very unsafe and not comfortable.

No water in the room bathrooms, despite requesting the reception multiple times. They gave us a very tough time and a very unpleasant stay.

Do not go by the pictures, it is all an eye-wash or the location, it is a sub-standard hotel that doesn't deserve a visit and your hard earned money.

On the day of our check-out, the staff and owner did not open the gate due to some payment issue which was already cleared and did not reflect in their systems due to some internal error for them. They kept all 45 of us sitting in the lobby, without letting anyone leave the main gate. Furthermore, we had to put our own bags into the bus without any help from the hotel support staff. It was very difficult for senior citizens and women travelling with us, very uncomfortable too.

I write this on behalf of 45 well-travelled members who are willing to write their own 45 individual reviews, but consider this a review from all of us.

As a travel agent, I will never book this property for anyone or suggest it to any individual...

An Enchanting Journey into History - A Stay at the Heritage Suits & Spa I recently had the privilege of staying at the Heritage Suites & Spa, and I must say, it was an experience that exceeded all expectations. From the moment I stepped into the grand lobby, I was transported back in time to an era of elegance and charm. The hotel's commitment to preserving its heritage was evident in every corner. The decor, a seamless blend of classic and modern elements, captured the essence of the past while providing the comforts of the present. The rich tapestries, antique furniture, and tasteful art pieces painted a vivid picture of the hotel's historical significance. The gentle aroma of aged wood and polished brass added to the authenticity of the experience. The staff at the Hotel were the true gems of this stay. Their warmth, attention to detail, and genuine enthusiasm for sharing the hotel's antiquity made me feel like an honored guest. Stepping into my room was like entering a cozy time capsule. The period-appropriate furnishings, including an intricately carved bed and vintage writing desk, were complemented by modern amenities like a plush mattress and a well-appointed bathroom. The attention to both historical accuracy and contemporary comfort was impressive. Dining at the hotel's restaurant was a culinary delight. The menu featured a range of both local and international dishes, all expertly prepared and beautifully presented. What sets the Hotel apart is its commitment to cultural immersion. My stay at the Hotel was an enchanting journey that left me with cherished memories. This is not just a hotel; it's a living testament to a bygone era, lovingly preserved for the enjoyment of discerning travelers. If you're seeking an experience that seamlessly blends history, luxury, and heartfelt hospitality, I wholeheartedly recommend a stay at this remarkable establishment. It's a destination that will transport you to the past while pampering you in...