Casona Corrales — Hotel in Distrito de Cusco

Casona Corrales and their staff is hands down the best place you can stay in Cusco. They go above and beyond to help and support their customers. ||I got myself into trouble in Peru where I was robbed of my phone, wallet and cash. The staff went above and beyond to help me get in contact with people via the use of their phones, social media accounts and so forth. This helped me massively, as I was alone in Cusco. It enabled me to contact friends who could help, it helped me even try and contact my stolen phone and get its location etc. They also booked taxis for me to the airports and paid for them. They provided me food and water when I had no means of purchasing anything for myself.||When Latam rejected me from boarding my flight home from Peru becuase they had technical issues with their system. I had no other place to turn to than Casona Corrales. Although they were surprised to see me back at the hotel again, they assisted me in everyway possible to get a room for the night. They even booked and paid a room for me through themselves as I had no means of paying, and sent a paypal link to my family back home.||Apart from the trouble I experienced. From a normal perspective of a guest. The staff were lovely, friendly and genuine. Always polite to me, always checking if I had a an excursion the next day so they could make a packed lunch for me, always saying hello and smiling. The hotel itself is nice, comfortable beds, room service everyday and there is central heating (which is hard to come by in Cusco sometimes)!||Massive shout out to all the staff, I love you all and are indebted to you.||If you are seeing this review and you're thinking of staying somewhere for a very fair price, close to the centre and somewhere you will be looked after. Forget the Hilton hotel, forget the Palacio de Inka and forget the JW Marriott.||CASONA CORRALES IS THE...

A hotel with charming pictures, great location but filled little to no substance. We booked a "35 m2 standard queen room" with the expectations of a simple but decent hotels offering the basics. The room we were given turned out to be less than half the size, at best, barely fitting the bed. No wardrobes or drawers. So basically no place to keep your bags or unpack anything. When pointing out the discrepancies between the advertised room and what we got, we were showed another room of the same size but without any windows. Maybe they have the rooms in the pictures but we didn't see them.||The building really is charming but with that comes a few drawbacks. Almost no heating. Our room had a radiator that worked for less than 50% of the time after life support offered by the reception several times per day. The rest of the hotel, reception breakfast area etc. are not heated! Also, the soundproofing between the rooms, especially to the room above and the courtyard, is non existent.||Breakfast is very basic. Some really nice fruit! They can fry you an egg and that's it. The coffee is the thick, black oily type (no coffee options in room). ||I would look at any other...

We were excited about this place before we booked as it looked a bit “out there”. When we arrived check-in was a bit of a surreal experience. The receptionist didn’t seem to know what she was doing: among several bizarre incidents, she gave us the key to our room which hadn’t been prepared after the previous guests left, so we had to hang around a bit. The room itself was fine though the fridge didn’t work. Breakfast was very underwhelming in a poky room just off the reception area. You’re better off going a few doors down to the cafés on the same street. The location’s really good (not far from Plaza de Armas). It looks like the hotel sub-lets rooms on the ground floor to other businesses (like an accountant and a massage parlour) so there were people wandering in and out but there didn’t seem to be anyone to check who was who other than the receptionist who would occasionally look up to see who was making the...