Royal Inka I — Hotel in Distrito de Cusco

First I will start off by saying the staff is amazing and very professional. We stayed at this hotel 2 different occasions on the same trip (tried out 2 different rooms). The first room we had a very unpleasant experience as it was on the first floor closer to the maintenance areas of the hotel. There were noises of running water turning on and off all night long along with extreme banging noises at seemingly random times and other pipe noises that made it impossible to sleep. Additionally, the bathroom had a horrific odor during the day time, plus the shower would intermittently change to scalding hot water without notice at any preset temperature. The second room we had was on an upper floor with limited noises and was much easier to sleep, though the bathroom was pretty ghastly and could have used a facelift (similar shower issue). Breakfast was subpar based on the choices, although the made-to-order omelettes were the best part. Food was not labelled so it was difficult to tell what was being served at the buffet area. We would definitely choose a different place if we came back, but it was generally adequate. If you do stay here, check out the great...

The location is close to many historical temples and squares around, wherever you go, it's easy to find a store, bank or travel agency to ask for information, restaurants or other neighborhood to spend time walking or taking pictures, the rooms are good, not very quiet while people have breakfast or pack their stuff because walls are not very thick, anyway being in Cusco is synonim of travel waking up very early and having long trips by the mountains, so we never felt bothered because we were too tired to notice any disturb for a long time before we got asleep. The bar is small and doesn't have a long period of time opened to spend a long conversation, is better to take the option of going to a bar properly. We also met nice guys as Victor, Flor, Miguel, Paty who were always kind and predisposed to bring us any suggestion of coca tea, drugstore, more pillows or mineral water, they are kind and courteous. Make feel supported when going out. There is also a wide courtyard where plants, flowers, sofas, a big mural and a chimney are set to distract and spend...

I took a group to this hotel on 2nd July 2016 The hotel is shabby at best. Unsatisfactory. Attention to detail non existent. We were dealing with Daphne. Two young people in our school group were placed in a room which was quite frankly smelly and should not have been allowed to be used. On arrival the room was not ready and after it was released to us it was clear that the smell of damp, that of a stale wet carpet was not going to go away. One of the beds had a stain on the cover and the other had hairs on the pillow. There was a leak in the shower and when challenged Daphne refused to accept that it was a problem. In an effort to resolve the problem she intended to swap the room with another guest in our party. I refused to allow this to happen and left the hotel to find a room elsewhere. This attitude to young people and a group was totally unacceptable. I note from other reviews that a smell in rooms is not unheard of. I can accept we had not paid for a luxury hotel in Cusco but we had paid for clean tidy and...