Giulius Boracay Italian Resort — Hotel in Malay

When we arrived we were given welcome drinks, allowed to check-in early, and room #21's air-conditioning was on --- wonderful feeling after the flight, tricycle ride, boat transfer, E-tricycle ride and the short walk to find the hotel. We were happy to be on the 2nd floor since Giulius Italian Resort has No Elevators. Room #21's WiFi was spotty and weak. The bathroom issue started as soon as we tried to wash our hands in the sink --- the faucet was so loose, it felt like it was going to fall off every time. We immediately informed the front desk, only to be told they've known about the problem but haven't fixed it. If management is running a tight ship, shouldn't problems be ironed out BEFORE guests check-in? Okay, we can work with this --- there's a sink right next to the bed (which design-wise, confused me), and that faucet can be used instead of the 1 in the bathroom. On the 2nd day, we were informed that the faucet was tightened already. Great. On the 3rd day, we returned around 2 PM, and were not allowed to enter room #21 because they have decided to replace the faucet. Okay, we waited...waited...waited. Finally, my tired husband's patience ran out and we insisted on waiting for them to finish the work in the comfort of our air-conditioned room --- after all, we're paying for it, and Boracay can get hot. Okay, we waited...waited...and guess what? They have to go buy another part for a second time --- turned out to be a bigger problem than they first thought. The staff is very nice, Carmila, Archie, Jea and the others, but enough is enough and my husband finally demanded to change rooms. With much ado, we were transferred to the ground floor, room #3. Guess what? The toilet won't flush!!! Look at the pictures I posted of both bathrooms and the plumber! Fyi: room #3 has premium cable channels and it's own router for fast internet. I could live with the noise of construction across the hotel and the side of the hotel. I could live with holding my breath when I walk up & down the alley so I won't inhale all the construction workers' smoking. I don't mind the walk to the beach. I don't mind Safe Deposit Boxes that only work with the key. I DO mind...

Pros||- Super near to station 2 main area and D'Mall. Can't ask for a better location and price||- The security guard at the front gate, feel safe||- Staff greeting you every morning and whenever they see you ||- Big & Spacious rooms, that are clean||- Toilets that looked white and comfortable to use||- Free breakfast which tasted good ||- Welcome orange drink juice ||- Hot and comfortable showers||- Was able to come back to shower and rest after activities at the white beach and D'mall.||- Strong and stable wifi ||||||Cons||- They allowed people to smoke in the hotel lobby and during breakfast. Smokers do not have an isolated and designated spot. Which means, be prepared to sniff in choking smoke every morning during breakfast when you check-in and check out. ||This turns me off a lot, as i was covering my nose while eating and requesting to change my seats. Hotel management should designate a special smoking corner and not make the entire hotel smoking-allowed. ||- Reused shower amenities like shampoo and conditioner. The packaging was so worn out already ||- 1 Cockroach spotted in the toilet ||- Room doors are only secured with a built-in door handle lock, no secure ||- Not sound proof. ||- I stayed at 4th level, not luggage friendly.||- Nice resort deco||- Cuzzy lovely King size bed with huge blankets and pillows||||All in all, will definitely stay here again when I am back in Boracay in future as the location and service are...

We were originally booked for a different place but it wasn't at all what we were promised and it worked out to be a good thing because we found this hotel and it was great! There's a pool right in the middle of the courtyard and that was right outside our door. That was so awesome. Never had that before and it was really nice. It's a smaller pool but it wasn't busy and me and my family loved it! The staff was exceptional all around. Mitch at the front was wonderful and always greated you with a warm smile and always helpful and just an all around lovely person. Archie the manager was great and understood when my new tattoo leaked on the sheets a bit that it would wash out no worries. The serving staff Ria, Irene, and there was 1 more lady but sadly her name has escaped me were all amazing and just lovely to deal with. The security guard at night "M" was always very happy, helpful and great to talk to. The walk from the hotel to the main beach strip is just a short walk down the street. Literally 2 minutes if walking slow. Very close to everything. We had a wonderful stay all around and wish we could have stayed a few more days. We will for sure come back to Boracay and will stay here again. Thank you all for a...