The Piccolo Hotel of Boracay — Hotel in Malay

Pros Housekeeping 5/5 Clean rooms, and public areas (lobby, hallways, pools, dining, etc)

Breakfast 5/5 -Good selection & portion of food

Staff 4/5 -- Friendly, approachable, and helpful —Miss Ara from reception delivered superb customer service. She was very kind and accommodating to all of our needs. —Nightshift security guard was always welcoming, and helpful, attends to guests needs and requests.

Cons: Poor management 1/5 -One of the female assistant managers (who also manages Creyo) was very rude and impolite. We had an incident where my young nephew had mistaken OFF lotion for sunscreen and applies it on his face. He immediately had a severe allergic reaction and developed red, swollen, itchy rashes all over his face. We gave him antihistamine and rinsed his face with cool water (all emergency measures taken). My cousin went to ask the PM security guard for some ice to help soothe the rash, and he went to consult the assistant manager. Just moments after, we heard the assistant manager made a snide comment while passing by the hall “Hindi naman talaga nilalagay ang OFF lotion sa mukha!” (Nonverbatim)

-The assistant manager’s behavior was very unprofessional. This shows how they talk about their guests behind their backs, instead of showing care and checking up on how the child was doing. Also, this was an emergency situation that shouldn’t be mentioned out loud in public/in the hallway. She also did not offer any help or apologize. The security guard was quick to offer assistance and give us an icepack.

-Another incident about guest confidentiality and privacy was when a friend dropped by and asked if we were staying at this hotel. We had no prior contact with this friend. The friend only showed photos from Facebook as “proof” that she knew us. The staff allowed the friend to obtain our room # and go up into the room without asking permission from us. The staff did not call us or confirm whether we knew this person first before letting them up in our room. This is a huge safety issue because the staff shouldn’t be allowed to disclose guest info to other people...

|This place could be so good. The biggest issue here is by far the communication, they just don't know how to communicate it's like there was a culture of fear! |There is work going on at 7:00 a.m. in the morning and nobody communicated this to anybody. |There is a huge glass screen when you are greeted in this Hotel, you honestly feel as if you're a criminal in a bank. It's impossible to hear what they are saying through the glass for the simple reason is there is so much noise in the lobby or they have music blaring very loudly. |I have no idea what the management does here i have the sneaky suspicion they just hide in the background, in fact when i was complaining with regards to my return transfer the manager left the cubicle and let the front office assistance deal with it. ||This is not the way a good hotel is run it's like they don't know how to deal with westerners. ||The breakfast while it's quite nice once they get it right, is predominantly cold you can see the kitchen and it's not far away. I have no clue how the breakfast gets cold from the kitchen to the table. it's like the kitchen prepared but the staff don't go and collect it until... oh it's too late. |This place like i said could be really really good um yeah the air conditioning is not  strong in the rooms as you would have in some of the places and i read a review that said that the path outside was terrible in muddy, You know that's not true that's actually it's the same walk way that there is in all of the side streets in boracay in station 2. So like i said this place could be good it needs change in management and it needs that glass removed from reception a traditionally also needs communication training given to all of the staff or just class this is a filipino hotel i don't let westerners stay here. ||Staying in room 110 was difficult too as the lock is broken on the door, I sprained my wrist trying to lock it, staff try and help but it's broken Mr Manager I suggest you fix it! ||Other than that, room is nice and spacious, pool is like ice but great location and free beach towels for the three minute walk to...

This place could be so good. The biggest issue here is by far the communication, they just don't know how to communicate it's like there was a culture of fear! There is work going on at 7:00 a.m. in the morning and nobody communicated this to anybody. There is a huge glass screen when you are greeted in this Hotel, you honestly feel as if you're a criminal in a bank. It's impossible to hear what they are saying through the glass for the simple reason is there is so much noise in the lobby or they have music blaring very loudly. I have no idea what the management does here i have the sneaky suspicion they just hide in the background, in fact when i was complaining with regards to my return transfer the manager left the cubicle and let the front office assistance deal with it.

This is not the way a good hotel is run it's like they don't know how to deal with westerners.

The breakfast while it's quite nice once they get it right, is predominantly cold you can see the kitchen and it's not far away. I have no clue how the breakfast gets cold from the kitchen to the table. it's like the kitchen prepared but the staff don't go and collect it until... oh it's too late. This place like i said could be really really good um yeah the air conditioning is not strong in the rooms as you would have in some of the places and i read a review that said that the path outside was terrible in muddy, You know that's not true that's actually it's the same walk way that there is in all of the side streets in boracay in station 2. So like i said this place could be good it needs change in management and it needs that glass removed from reception a traditionally also needs communication training given to all of the staff or just class this is a filipino hotel i don't let westerners stay here.

Staying in room 110 was difficult too as the lock is broken on the door, I sprained my wrist trying to lock it, staff try and help but it's broken Mr Manager I suggest you fix it!

Other than that, room is nice and spacious, pool is like ice but great location and free beach towels for the three minute walk...