Inn Possible Lisbon Hostel — Hotel in Lisbon

I am a female who needed to spend one night in Lisbon and made a reservation at this place a few days before arriving. While making the reservation I was specifically asked if I wish to be in a women-only room or in a mixed room with both men and women. I reserved a women-only room. I arrived in the evening and the girl at the desk instructed me how to find my room. When I entered the room all the other women had already arrived, but the bed that was supposed to be mine had no sheets, or blanket, or pillow on and one of the women told me that earlier in the day people had come in and taken it all away because the girl who had been sleeping in that bed had lice or something like that... So, I called the receptionist who had not been made aware of the bed situation and seemed confused. She told me to wait a little and that she thinks she can find another room for me. I asked if it would be a women-only room like this one and she said ‘I think so.’ Yet when she took me to my new room a short while later there were two guys there and so I asked if this is instead a mixed room, meaning that there will be guys but there will also be other women in the room beside me. ‘Yes, it is, I am sorry’, she responded confirming my hope that at least I will not be the only woman in this room. However, as the evening progressed two more guys came to sleep in the room and there were never any other women. I was left to spend a night in a room with four men despite the fact that I had paid for a women’s room in advance. I find that highly inappropriate and also very, very unprofessional on the part of the hostel. Why did nobody warn the receptionist or me earlier in the day that there was a problem with the bed in which I was supposed to sleep? Did it not cross somebody’s mind that there are other people who would have to sleep in that bed in the very near future? The receptionist did not even warn me that I would be sleeping in a room with men and acted as if she was hoping I would not take notice of that even though I had specifically asked her a minute earlier if I would still be able to sleep in a women-only room. I believe I should be partially refunded for my stay at this place and I sent an email to the hostel to tell them that, explaining the whole situation very clearly. They never responded, which I find...

Wanted to share my experience for future guests staying to see. I booked with this hostel for July 12th-16th. On July 7th I realized no transportation was available to bring me to Lisbon in the 12th so I emailed the hostel asking to change my reservation to the 13th and informed them I would arrive around 7:30am on the 13th. The staff emailed me back telling me that it was possible to change but recommending me to keep my booking on the 12th because if I changed to the 13th my bed wouldn’t be ready until 3pm. So I agreed to keeping my booking on the 12th with the understanding that I could still come on the 13th at 7:30am and my bed would already be ready from the day before. Well I receive an email from the hostel that my reservation has been released because I didn’t show up on the 12th. I emailed back explaining the conversation I had earlier with one of the employees and explained I still needed the booking and was not sure why it got cancelled because they informed me it would be okay to come on the 13th even with my booking in the 12th. They replied back with a typical corporate response of they followed all their policies and because the reservation wasn’t changed in the system to the 13th then it’s been released and I can make a new booking even though they’ve already charged me the first night “no show” fee. So the communication of this hostel is not clear and they are giving false information to their guests and showing no sympathy for negative situations they caused and taking no accountability for giving me false information and recommending me to keep my booking, knowing their policy doesn’t allow for that. I do not recommend staying at a place with such terrible business practices. I will attach pictures of the email correspondence...

Wanted to share my experience for future guests staying to see. I booked with this hostel for July 12th-16th. On July 7th I realized no transportation was available to bring me to Lisbon in the 12th so I emailed the hostel asking to change my reservation to the 13th and informed them I would arrive around 7:30am on the 13th. The staff emailed me back telling me that it was possible to change but recommending me to keep my booking on the 12th because if I changed to the 13th my bed wouldn’t be ready until 3pm. So I agreed to keeping my booking on the 12th with the understanding that I could still come on the 13th at 7:30am and my bed would already be ready from the day before. Well I receive an email from the hostel that my reservation has been released because I didn’t show up on the 12th. I emailed back explaining the conversation I had earlier with one of the employees and explained I still needed the booking and was not sure why it got cancelled because they informed me it would be okay to come on the 13th even with my booking in the 12th. They replied back with a typical corporate response of they followed all their policies and because the reservation wasn’t changed in the system to the 13th then it’s been released and I can make a new booking even though they’ve already charged me the first night “no show” fee. So the communication of this hostel is not clear and they are giving false information to their guests and showing no sympathy for negative situations they caused and taking no accountability for giving me false information and recommending me to keep my booking, knowing their policy doesn’t allow for that. I do not recommend staying at a place with such terrible business practices. I will attach pictures of the email correspondence...