Lisbon Serviced Apartments - Baixa Chiado — Hotel in Lisbon

The apartments are centrally located. However there ends anything remotely positive about this property. The service is non-existent. We checked-in on a Friday only to find that the air conditioners were not working at all. Some lights including those in the bathroom were not working too. On calling the help line, the most unhelpful attendant informed us that they would try and send some one the next day which would be a Saturday. On Saturday, another attendant informed us that the air conditioners could not be fixed and this was a known problem. On calling the helpline, we were informed that any complaint would have to be in writing. We were also informed that there was no certainty or clarity on when the problem would be resolved and we could leave if that was unacceptable. All written emails too yielded no result. The attendant on the helpline phone was rude and arrogant.||||With all surrounding hotels being full and no sign of any commitment by Lisbon Service Apartment to fix the problem or refund the booking amount, we were left with no choice but to stay in extremely hot and unlivable conditions after having paid over Euros 1000 for 4 nights.||||This is the worst experience ever on any holiday. The administration is dishonest and there is no attempt to resolve any issues.||||Travellers booking this property should certainly reconsider and totally avoid. They know how to make your holiday a very frustrating...

You can’t be more central than this! Greta place with lots of space. We were staying on the fourth floor and had a narrow balcony across the whole apartment. The aircon works wonders, despite there only being one for the whole flat. It still stays very cool in the summer heat. Very quiet despite being that central. Would definitely come back.In relation to the check in, I’ve stayed in various apartments of this brand and I had no issues at all. The only thing is that for city taxes you need to use the black telephone at the check in terminal to ring them and adjust it, if you are less people than the terminal says. I suspect it’s a problem of trip.com and their internal system. But they resolve it immediately when you ask them too. But for the future, it’d be great if they could fix this. But I wouldn’t say this affected my stay in any way. So don’t...

We were at another place when we decided to stay and extra night in Lisbon. After a brief search, I found this apartment by sheer luck...and I was VERY PLEASED with the accommodations and location. The rooms were nicely appointed, comfortable, and though we could only stay one night, I wished we had spent our entire visit to Lisbon at this apartment. It is in a high traffic area, but noise was no problem at at. The wi-fi was steady, there were great channels on the TV (in English, too), and the apartment was FULLY equipped -- every convenience that you can imagine was there (including a clothes washer)! If we return to Lisbon, the serviced apartments will be our first choice. Thank you for...