Hotel Aristella swissflair — Hotel in Zermatt

My friends and I visited Zermatt for the first time ever, in October 2023. We took 2 mountain-view rooms and were extremely glad that we did! After we arrived at the Zermatt train station, we decided to walk to the hotel on our own because the weather was beautiful, warm and sunny. Guests can opt for transport by an electric vehicle, which costs CHF15 per person, from the train station directly to the hotel. We arrived at the hotel after 10 minutes, walking to this hotel isn't too difficult, as long as your luggage has wheels. The roads are well-paved, you just need to watch out for cyclists and the electric vehicles speeding around the town.||This hotel requires guests to check-in on their website, they send you a link via email, a few days prior to your visit here, so you that you can do a pre check-in even before you arrive. I didn't do that, so I did my check-in on the spot in front of the reception counter and was guided step-by-step by the friendly staff. Our rooms were ready, it was around 1pm. The rooms are very clean, has all the amenities of a 4-star hotel, including bathrobes and bedroom slippers, digital safe, hairdryer, coffee machine and basic toiletries. This hotel has a pillow menu, I went to the front desk to get a memory foam latex pillow for myself because I found the down pillows too soft. The room temperature was very comfortable, the rooms are heated by a central heating system, which is controlled by the hotel staff. There are no individual thermostats in the rooms. Our room balconies had unobstructed views of the Matterhorn mountain, the most recognisable mountain in Europe. This was worth every extra penny that we paid for the mountain-view rooms! ||IMPORTANT NOTE: Not every hotel room in any hotel in Zermatt has unobstructed views of the Matterhorn. If you are a first-time visitor to Zermatt, I recommend that you spend the extra money and get yourself a mountain-view room.||This hotel is located away from the main street of Zermatt town, therefore it is very quiet and serene. At the same time, it is within walking distance to the main street, the GornergratBahn railway station, the Matterhorn Glacier Paradise gondola station, to the Matterhorn Museum, and to several excellent restaurants in Zermatt. You can ask the front desk staff for a walking map of Zermatt when you check into this hotel, I asked Christina for advise and restaurant recommendations, and she was most helpful. She gave me 2 maps of Zermatt, one map shows the tourists attractions and the other shows the restaurants. My friends and I dined at the Spycher restaurant, which is connected to this hotel, they serve AMAZING flambe beef and lamb!||Our rooms included complimentary breakfast and it was good but not spectacular. You can have pancakes, omelettes and sunny-side eggs cooked to order. There is a healthy smoothie which consists of a combination of fruits and herbs, and it was delicious! A variety of tea and coffees are available, the hot food options include pan-fried capsicum, bacon, sausages and scrambled eggs. There is a variety of breads, pastries, yoghurt, fruit salad and cereals too.||This hotel also has a hot tub and sauna for guests, which my friends and I didn't use. We were out shopping and sightseeing all the time!||My friends and I had an enjoyable stay at this hotel, the next time I return to Zermatt, I will consider staying here again. Highly...

My friends and I visited Zermatt for the first time ever, in October 2023. We took 2 mountain-view rooms and were extremely glad that we did! After we arrived at the Zermatt train station, we decided to walk to the hotel on our own because the weather was beautiful, warm and sunny. Guests can opt for transport by an electric vehicle, which costs CHF15 per person, from the train station directly to the hotel. We arrived at the hotel after 10 minutes, walking to this hotel isn't too difficult, as long as your luggage has wheels. The roads are well-paved, you just need to watch out for cyclists and the electric vehicles speeding around the town.||This hotel requires guests to check-in on their website, they send you a link via email, a few days prior to your visit here, so you that you can do a pre check-in even before you arrive. I didn't do that, so I did my check-in on the spot in front of the reception counter and was guided step-by-step by the friendly staff. Our rooms were ready, it was around 1pm. The rooms are very clean, has all the amenities of a 4-star hotel, including bathrobes and bedroom slippers, digital safe, hairdryer, coffee machine and basic toiletries. This hotel has a pillow menu, I went to the front desk to get a memory foam latex pillow for myself because I found the down pillows too soft. The room temperature was very comfortable, the rooms are heated by a central heating system, which is controlled by the hotel staff. There are no individual thermostats in the rooms. Our room balconies had unobstructed views of the Matterhorn mountain, the most recognisable mountain in Europe. This was worth every extra penny that we paid for the mountain-view rooms! ||IMPORTANT NOTE: Not every hotel room in any hotel in Zermatt has unobstructed views of the Matterhorn. If you are a first-time visitor to Zermatt, I recommend that you spend the extra money and get yourself a mountain-view room.||This hotel is located away from the main street of Zermatt town, therefore it is very quiet and serene. At the same time, it is within walking distance to the main street, the GornergratBahn railway station, the Matterhorn Glacier Paradise gondola station, to the Matterhorn Museum, and to several excellent restaurants in Zermatt. You can ask the front desk staff for a walking map of Zermatt when you check into this hotel, I asked Christina for advise and restaurant recommendations, and she was most helpful. She gave me 2 maps of Zermatt, one map shows the tourists attractions and the other shows the restaurants. My friends and I dined at the Spycher restaurant, which is connected to this hotel, they serve AMAZING flambe beef and lamb!||Our rooms included complimentary breakfast and it was good but not spectacular. You can have pancakes, omelettes and sunny-side eggs cooked to order. There is a healthy smoothie which consists of a combination of fruits and herbs, and it was delicious! A variety of tea and coffees are available, the hot food options include pan-fried capsicum, bacon, sausages and scrambled eggs. There is a variety of breads, pastries, yoghurt, fruit salad and cereals too.||This hotel also has a hot tub and sauna for guests, which my friends and I didn't use. We were out shopping and sightseeing all the time!||My friends and I had an enjoyable stay at this hotel, the next time I return to Zermatt, I will consider staying here again. Highly...

We booked the apartment through Booking.com and were immediately frustrated. The location was completely misrepresented; the listing showed the hotel, but the apartment was in a separate building that required a car ride to reach, which they provided. We could see the hotel from our balcony—why wasn’t this made clear?||||While the apartment was spacious, it had an old and grimy feel. As soon as we walked in, my throat and nose started itching, triggering my asthma. The bathroom had rusty drains in the bathtub, and there were cobwebs in one of the bedrooms. To top it off, not all the lights worked, and the fridge was filthy, with yellow grime stuck on top. We even found blood spatters on the pillowcases!||||To make matters worse, the apartment is on the 4th floor, but the elevator only goes to the 3rd, so we had to rely on Paolo, the driver, to carry our luggage. The ski room was just an electrical cupboard next to the elevator, with no space for ski boots. One of the heaters in the bedroom didn’t work, leaving us freezing at night.||||And who thought it was a good idea to leave the stairs completely dark? We had to use our phone flashlights to navigate. There were no trash bags or instructions on how to dispose of garbage.||||On a slightly positive note, the apartment was stocked with worn cookware and utensils, and the TV had English channels. The view from the balcony was stunning, and the location was great.||||After we pointed out the dust under the bed—complete with someone’s socks and candy—the hotel suggested bringing in a cleaning crew instead of offering compensation. Why wasn’t this addressed before our arrival? We didn’t want to stay in the apartment after the horrible night we had. Their only solution was to suggest we pay for two rooms in the hotel itself, despite mentioning we didn’t want to stay more than two nights. Instead of helping us, they just wanted more money.||||The hotel rooms, on the other hand, were nicely decorated with a partial view of the Matterhorn. They were spacious and clean, but there was still some dust from the fuzzy carpet and on the bedside lamps.||||What really infuriated me was that while the receptionist was sweet and apologetic, the manager was rude and clearly needs a lesson in customer service. I am extremely disappointed in how we were treated. Based on this experience, we will not be returning or recommending...