Novotel Deira Creekside Dubai — Hotel in Dubai

We recently stayed at your property and would like to share some honest feedback with the hope that it contributes to improving your services.||Our arrival experience was very engaging, thanks to Mr. Mohamed at the front desk. He welcomed us warmly and explained the hotel facilities in detail. He even mentioned a kids’ corner, which sounded promising for our children. Unfortunately, when we visited the area, we were surprised and disappointed to find two adults sleeping there—clearly not an appropriate or welcoming environment for kids.||We ordered dinner from the hotel and found the food quality far below the expectations of a hotel under the Accor brand. The nasi goreng came with a half-burned egg, and the chicken nuggets for the kids were overcooked to the point of being rubbery. It didn’t feel like any effort had been made to prepare the food properly. The breakfast the next morning was very basic, just about acceptable.||The room was fair for our budget; however, it had a strong moldy smell that made the stay uncomfortable. We had to call several times to get someone to spray air freshener. Moreover, despite booking for two adults and two children, the room was not prepared accordingly—we had to wait 40–50 minutes for extra water, pillows, and a blanket. After waiting, I decided to check the hallway and was fortunate to find two helpful housekeepers, Ms. Hira and Mr. Manjeel, who were incredibly kind and promptly provided what we needed. Their attitude and willingness to help were much appreciated.||We understand that this is a budget-friendly hotel, and we appreciate the concept. However, service quality needs improvement to uphold the standards associated with the Accor brand.||Lastly, a small suggestion: since many families stay at your hotel, it would be a great value addition to have a proper kids’ club or at least a dedicated kids’ corner with toys, coloring materials, and basic activities. It would go a long way in keeping children engaged and happy.||Thank you for taking the time to read our feedback. We sincerely hope it helps in enhancing your service standards and overall...

Stayed with my family of four in this hotel for three nights. First impression upon arrival was already disappointing. We arrived by car and could not find a parking place as everything got quickly taken by taxis and drop offs. Then the bell boy came and started helping with the luggage, however in the midst of doing that another guest came and requested the bell boy’s assistance and surprisingly they both walked off to the hotel. Meanwhile we stood there in the middle of the hotel lane in the burning sun and the traffic situation was getting even worse as taxis and drop offs could not get by us. I had to run back to the hotel and request them for assistance. Fortunately a security guard came along and helped us with our luggage. Check-in was rather smooth, no complaints there and the lobby spacious and neat.||Then we went upstairs to the rooms and there is already this musty smell in the hallways. When we entered the room, it had the same musty smell. Don’t bother opening the curtains as you’ll see sand and bird droppings covering the window. The bathroom was clean but needs to be renovated as it is in poor shape.||For our children we requested an extra bed, which we got complimentary. However my 12year old could not sleep on it as the mattress was very hard and the blanket too thin to keep warm. The next day housekeeping fixed it, so problem solved. ||Breakfast was ok, but not much variety and during peak hours you’ll wait long before something gets refilled.||All in all, having stayed at other 4star hotels this hotel does not meet 4 star quality. I would give it 3 stars at the most.||Ending with a positive, it is opposite the city center mall which can be...

Exceptional Stay at Novotel Deira Creekside, Dubai

From the moment I stepped into Novotel Deira Creekside, I knew I was in for something special. The hotel strikes a perfect balance between modern elegance and warm hospitality. The check-in process was seamless, and the staff went above and beyond to make me feel welcome.

The room was spotless, stylish, and incredibly comfortable with thoughtful details like plush bedding, a well-lit workspace, and a stunning view over the city. I especially appreciated the quiet atmosphere, which made it easy to relax and unwind after a long day exploring Dubai.

Breakfast each morning was a highlight. The buffet offered a rich variety of international and local options fresh, flavorful, and beautifully presented. The service throughout was attentive without being intrusive, with staff always ready to help with a smile.

Location-wise, the hotel is ideal. It’s perfectly positioned near Dubai Creek and offers easy access to both Deira’s historic charm and the city’s vibrant modern hubs. Whether you’re here for business or leisure, everything you need is just a short drive or metro ride away.

What truly sets Novotel Deira Creekside apart, though, is the genuine hospitality of the team. From housekeeping to front desk, everyone I interacted with seemed genuinely committed to ensuring a great experience.

I would not hesitate to stay here again, and I highly recommend it to anyone looking for comfort, convenience, and excellent...