SpringHill Suites by Marriott Atlanta Downtown — Hotel in Atlanta

Solid 3-Stars, no more, no less. I'm gonna break it down easy for you... The GOOD: Perfect location for us to visit the aquarium!!! Great view, 9th floor, corner room. Exactly what I requested. Very friendly lobby staff, shout-out to Ruby & all the girls who were working breakfast!!! Excellent quick breakfast options! They DO have waffles, but they are individually wrapped & you must warm them in the microwave or toaster. They are good Belgian style waffles with yummy pearled sugar on them. Multiple other hot & cold breakfast items to choose from too. wide selection of beverages. A+ free breakfast, seriously! Bedding was clean. Plenty of towels/washcloths stocked in bathroom. Microwave was totally clean and came in very handy! Same for mini fridge. The BAD: Sanitation needs improved! I kicked myself for forgetting the Clorox disinfecting wipes. I STRONGLY advise you bring disinfecting wipes!!! The phone, alarm/charger, remotes, table surfaces & door knobs all looked yucky! The trash can was super gross & the bags/liners are left for the guest to put in place themselves. There was a child's greasy hand print on the headboard, only visible under just the right lighting/angle. Fabric on sofa was stained, gross. Windows were also dirty/streaked, both inside & outside, which was only obvious near sunset. The TV wall in sitting area was scuffed up & unsightly, desk lamp was unplugged & when we plugged it in the bulb was burnt out. Random piece of trim propped up in the little cubby-hole area near the workspace. Overall, I don't believe that our room appearance reflected the price paid... but I guess that's just what you get w/ a big city. -Saturday, while we were taking a nap after a long visit to the aquarium, we got woken up by the front desk calling our room just to ask if our stay was going alright... well, It was going alright until we got woken up. That's a case of good intentions turning into a bad situation, but it still annoyed us pretty badly. There were also no 'do not disturb' signs provided, so I made one out of a coffee sleeve and hung it on our doorknob. -Sunday morning we were awoken at 6AM with the alarm-clock in our room going off. We did NOT set the alarm to go off. Word of advice : UNPLUG the alarm as soon as you get in your room or make sure that no one has left a pre-existing alarm set to go off. Housekeeping really should include this as part of their procedure, to make sure that the alarm is not set. Just a horrible thing to experience on the last morning of a trip when you planned to sleep in. -$40 per day for parking. We knew this up-front, but it still SUCKS! I feel like a quality hotel should include FREE parking for one vehicle per reservation, that's how they do it in New Orleans. Your guests pay A LOT to stay here, the least you could do is offer them the small perk of free parking. Parking in Atlanta is an expensive bull-sh!t nightmare EVERYWHERE though, or so it seems, from what we saw. I'm never going back to Atlanta unless I have a very good reason. I came this time for the aquarium. -"Valet" had my husband park his own vehicle. I presume that is because they were too afraid to drive it themselves, or perhaps too incapable? We were traveling in a large crew-cab Ford F-250 [mirrors had to be folded in to get into the parking area]. They directed my husband where to back his truck into a space, they tried to direct/guide him; which he did not need, because there's a back-up camera on the truck and he is a competent driver. The truck stayed where we parked it for the duration of our stay. Needless to say, there was no reason to give the valet workers a tip, because they really did nothing for us. In closing, this place is not as bad as many have said. There's a lot of GOOD, but TONS of room for improvement. Everything in ATL is expensive - doesn't seem you get the quality that you'd expect for the price - but if you're visiting the aquarium with kids, this place is worth...

We stayed at this Marriott for a long weekend and happened to get hit with a winter storm while we were staying there, so there are things relating to our stay that may not be a concern for someone where their hotel is just a bed at night.

The first thing right off the bat that gave a red flag was parking. They have valet that is $50 a night, I called the front desk and asked where the public parking was and she informed me they only have valet. We drove around for a moment to find alternate parking but the hotel has a neighborhood on the backside and a busy street on the other side. Their expensive valet parking is the literal only option. This was incredibly frustrating as we end up paying more than the price of another night just in parking fees.

Our first night we arrived late and were promised a pack and play for our toddler would be reserved for us. When we arrived the front desk clerk said she’d have to check for it cause she didn’t think she had one, and then call us in a few minutes to confirm. We went to our room and after half an hour we finally called back down there and she told us she couldn’t find it. Meanwhile we’d been waiting for her call… Fortunately the woman working the next morning had no trouble finding it and we had it for the rest of our stay.

The room was nice, however not very clean. The floors and surfaces weren’t clean when we arrived. We did notice quickly that our room had no WiFi and the TV only got the local channels - and even then the channels were breaking up. When we were snowed in and all the surrounding businesses were closed there was nothing to do, no WiFi and no working channels. They informed us there are certain rooms on the 7th floor that the WiFi doesn’t reach and offered to move our room but at that point we’d unpacked and as we were traveling with a toddler it’s not a quick and easy process to switch rooms.

The woman working the bar was a rockstar, trying to keep up with everyone on the night it had snowed because all the surrounding businesses were still closed. The food wasn’t great but it was food.

Another qualm we had was that our room was never serviced. One of those days we were in the room all day so we didn’t expect it, but the following days we were out doing the local experiences and hoped to come back to a clean room but it was never cleaned. We had to call down for towels and trash bags because we ran out and the trash had filled up. Still no service to our room.

We also saw mold on the ceiling of our bathroom and informed the clerk at the front desk. (Picture attached)

In conclusion, the best thing about this hotel is really the location - walking distance to all the big attractions like the aquarium, the World of Coke, and the children’s museum. Otherwise, I wouldn’t...

Very very disappointed in the level of care, compassion or attentiveness of the staff. I purchased a panoramic suite that had a broken window shade that would not open which impeded the city view I purchased and wanted to enjoy for my Birthday trip. The staff seemed very uninterested in getting the window shade fixed for me but had absolutely no problem charging my credit card for something I never recieved. I asked for it to be fixed or to change my room 5 different times. Maintenance did eventually come to fixed the window and was done in the matter of 5min about 10 hrs before time for me to check out which was even more insulting, because that told me it could have been fixed when I intially reported it upon checkin. I asked to speak with the manager about my concerns that were never addressed. I attempted to enjoy breakfast on the first morning of my stay. I was confronted by a kitchen staff member who told me the piece of toast that I had placed on my plate was hers and she proceeded to grab the toast off my plate with her bare hands then tell me I can always make more. I have never been more disgusted or disrespected in my life. To this day I am unclear on how the kitchen staff member felt she was entitled to the toast when the breakfast is for guest not employees who are supposed to be working and addressing the hospitality needs of the guest not eating on the clock. I did not feel valued as a guest or even simply as a human being during my stay. Completely despicable!

At this point I do not understand why the company has asked for feedback when no one has reached out to even offer a sincere apology for the awful experience and service I received. I completed the survey in the app during my stay, voiced my concerns with numerous staff members during my visit asked for Management to contact me and still nothing. Feedback means absolutely nothing if you dont do anything to correct the issues. Customer satisfaction should always be priority in the hospitality industry and I understand things happen but how a company responds to an issues is imperative to maintaining a great business image and I am extremely disappointed to...