Lanier Parking (Georgia Aquarium Parking Garage) — Local services in Atlanta

Very disappointed in this system as a whole! Our visit to the aquarium was great - but upon exit from the parking garage, we were asked to pay $10 to exit. The system was malfunctioning horribly and the change dispenser in the ticket verification machine was so slow and glitchy, that once our change had been dispensed, the leaver arm lever had lowered again. Of course this was MAYBE 15 minutes after 9PM when the garage “closes” so no one is available to assist us or help with opening the lever. No one in the office, no one on to answer the phones. So, after circling the parking garage multiple times to try to find any personnel or staff member working, we approached the gate again and picked the “lost ticket” option and was asked to pay $15 extra just to exit the parking deck!!! So disappointed in this. WILL NOT use Lanier parking again - regardless of ease of access to facilities. Plus the place is full of trash and has tiny parking spots. Not worth the congestion in and out or the scam...

Money hungry company. I parked in their garage downtown 192 Peachtree St Ne Center Atlanta ga and after paying I must have dropped my card; by the time I realized it was missing; I checked my cashapp card & noticed it was used 33minutes later after I paid mines: so someone had already used it to pay their parking. It confirmed that I lost it & I immediately contacted Lanier Parking 404 881...# and spoke with Lakeisa. She assured me but nonchalantly spoke simultaneously getting my info & claim that she will hv security check camera & call me back. I noticed tag #’s are printed on the receipt & they shld be able to find the guilty party as well. Nevertheless, no response from them so I emailed them.. still nothing. They could care less, just care about the parking bill being paid no matter who pays it & their machine doesn’t require a pin number to be entered when paying which made it that much easier for the card to be approved....Another Ga money hungry...

Asked for a stamp inside Aquarium in order to pay the $12 instead of $17 . They told me to pay at machine and it shouldn’t be an issue. Paid at machine before elevator and it didn’t scan my Aquarium pass, kept requesting assistance , nobody came. Went to exit and brought it to a young lady and guy’s attention. The guy used the walkie talkie and asked the supervisor. He told me to pull over to the side as other cars exited. Supervisor asked him what was the last 4 of my card. I even showed the guy, the $17 charge on card. I waited 20 minutes and no supervisor ever came. I even asked the guy again and seemed like he had even forgotten why I was parked on the side. $5 dollars is $5 dollars but have better staffing with better knowledge. I had to leave and didnt get...