Gravity Haus Steamboat — Hotel in Four Corners States

Price and hidden fees: I paid way more for the stay here than the price I booked it for, due to nickel-and-dime fees for every little thing. On top of the original rate with taxes and fees, they charge $15 per day for parking, $20+ for resort fees, and then I was charged additional taxes and fees that they add on to the parking and resort fees. WTF?? All in all, a room that was advertised for $144 turned out to be $200 per night. I wasn't informed and this information was not provided when I book the room, or I would have stayed somewhere else. I paid $200 per night for a BASEMENT room. Yes, the basement. ||Weird Layout: They advertise the hotel as being new, but it is an old building with a weird layout inside. This hotel is advertised as luxury, but it is nothing more than a glorified Motel 6 with a bar. The second floor rooms were actually two floors down from the ground level, and the fourth floor was one floor up from the ground level. There were no stairs up to the fourth floor, only the tiny elevator. I brought my mountain bike, and even when I took the front wheel off, I still couldn't fit it in the elevator. I had to lug it up and down two flights of stairs to get to my room. ||It's noisy: I don't think the person upstairs from me was trying to be loud, but they sounded like an elephant stomping around. Like any cheap motel, I constantly heard people talking in the hallway and doors slamming loudly. I knew when I walked in the room and saw a white noise machine, it was there for good reason. It's a cheap old motel with poor noise insulation. ||Water Pressure and Bed: The pillows were okay. At least they weren't flat, but they were small. The bed felt like a cheap spring mattress and I woke up feeling exhausted. The water pressure for the shower was very weak and the hot water did not last very long. I barely rinsed the shampoo out of my hair before it ran out. ||Staff: The staff at the bar and over the phone were rude, but it's Steamboat, and everyone is kind of a d-bag in that town. The girl at the desk wasn't totally rude, just really fake- you know, the dead eyes and teeth-clenched smile kind of fake. When I expressed discontent over all the hidden fees and the basement room, she just rehearsed her lines. I can't be mad though... she does work the night shift in a crappy hotel. ||Food and snacks: They charge 2-3x the price for snacks and drinks than what you would pay at a grocery store. I arrived at 8:30 PM, and the restaurant was already closed. I wasn't even aware of a breakfast option at the hotel, because that info was not provided online or in my confirmation. However, I saw other reviews stating that the breakfast was not free.||Airbnb vs crappy hotel: Just like other reviewers mentioned, there's no reason to stay here unless you have a pet and you want to be close to the lifts in winter. Otherwise, there are no views and it is further from town. The previous night, I stayed in a guest house on Airbnb for $120 total. It was quiet, clean, comfy, cute, had a full kitchen, deep bathtub, free off-street parking, and a pretty view. Now, I know that the housing market sucks in Steamboat because of all the vacation homes. Half of them are owned by out-of-staters and foreigners who bought up investment properties. Sustainability ethics now suggest staying in hotels instead of vacation homes, to allow locals housing options. I would never rent a vacation home from a foreigner, but if maybe, just maybe, if hotels were more pleasant experiences, then people wouldn't flock to the vacation homes that are a much better value...

Worst hotel stay of my adult life. Don't plan on sleeping. The room ($210 for myself and my eight year old) was supposed to have a view, but it quite literally looked onto the bushes. The buildings are dated, the screens are bent, plaster is chipped off the walls, and there are signs of neglect everywhere.

Our room had a strip of metal holding down the filthy carpeting between the room and the bath that was bent and caused us to trip repeatedly. The beds seemed clean, but I ended up itching a lot. We tried using the hot tub, but it was only 90-degrees. The guy testing the water told us it was supposed to be 103, but it wasn't working and Shhh, don't tell the health department. As a business owner, I work closely with state and local health departments so this attitude shocked me. The pool is not as pictured in the ad, but a small kid's pool 5 feet deep that needed a cleaning.

We fell asleep by 10pm, but we were awakened at 1am by drunken shouting and slamming doors a few rooms away. When it didn't stop, I called the front desk. All the dunks just got out of the bars, was the response. No apology. Three minutes later the manager was shouting at people to close their doors and shut up. I fell back asleep by 2am and was awakened again at 6:30 by someone knocking continuously on our door for a solid minute. The maid entered apologizing and handed me a piece of paper explaining the check out policy. The clerk told me checkout was twelve, the door in the room said ten, and this paper said eleven. It was none of those times. Again, I called the front desk asking what in the hell was happening that they would wake us up so early to hand me something we didn't need? We'll look into that, sir, was the response. Did they? I'll never know. Now we were up after a terrible night of sleep and we proceeded to pack up, shower and make coffee, but there was no conditioner (someone had mistakenly put body lotion in the shower along with the shampoo), and the coffee was all mistakenly decaf. Sitting in the room feeling exhausted and upset, the building began shaking along with the spin cycle on the upstairs washing machine. My daughter and I just looked at one another. We decided to go to breakfast. Ah, but breakfast was over. How can that be, I asked? Then immediately I figured it out, the room clock was off by an hour, but rather than apologize, the man on duty in the restaurant just shot is a look of disgust. A nice young woman took pity and gave us a couple of things (Lucky Charms and a single doughy plain cold bagel). On the way out of the restaurant, my daughter tripped on a ripple in the carpeting and fell down the stairs. Instead of helping or offering any signs of interest, the clerks, just glanced over. I brought up to them that we were having a terrible stay, but he obviously couldn't care less. I looked over the desk clerks and realized they hadn't shaven, one of them had breath I could smell from the other side of the desk, and they basically had the appearance of having just rolled out of bed. There is no real management here and so no reason to complain because it's plainly obvious no-one cares.

On our way to the room we walked down dim hallways with doors open everywhere and rooms reeking of armpit odor and cheap after shave. The windows were filthy, the carpeting was dingy, and the cement stairs leading to the car were chipped and crumbling away. Perhaps once this was a nice hotel, but now it should be torn down. It's astonishing hotels like this can continue to iterate and at these prices. I...

I stayed at the Ptarmigan Inn for a week in the beginning of Feb. 2016. First let me say that this hotel is convenient for the ski in, ski out aspect. However, actual access to and from the Inn from the ski trail located right outside the place is extremely dangerous. They had "steps" chipped into the snowy, icy hillside leading to/from the access door. After numerous people fell, several complained so the next morning they had someone working on it. Not much improvement. The lobby looked nice, but the furniture was thread-bare and way past time to be replaced. Our room was located on the bottom floor (the basement) next to the laundry area. The hallway was cold and smelled like diesel exhaust fumes. There were no interior stairs to access the lobby or other parts of the Inn. The stairs were located outside and were snowy and icy. There was one elevator we used to get out of the basement, but it was often slow getting to us. Our room was dated and in need of major repair. Once when opening a dresser drawer, the entire front of the drawer fell off! After telling someone at the front desk, it was removed and it took 2 days for the drawer to be repaired and returned. I also noticed that the drawer front in the night stand was also about to fall off. The word "threadbare" does not begin to describe how bad the bed sheets, blankets, etc. were. Let me just say that I have rags in better condition than they were. All of the electrical outlets (except for one set located across the room from the beds) in the bedroom did not work very well. Plugs would not stay in, but would fall out as soon as you took your hand away. I complained to the desk clerk (I think he was the manager) that I needed at least one working near the bed in order to plug in a medical device. (I attempted to spread the prongs apart on the plug so it would stay in, but could not.) I told the man that the outlets were a safety and a health hazard in their current condition. He only stood there and stared at me like I was crazy. Later that day, when I returned to my room, there was an extension chord plugged into the outlet behind the nightstand. The maintenance man must have pulled the plug's prongs apart so it would stay plugged in. The hotel advertises free wi-fi but we were unable to get it in our room. We could either sit on the floor in the cold hallway where the wi-fi was intermittent and weak or go to the lobby to use it. Our breakfast was buffet style and was just okay. The oatmeal was soupy and the eggs were sometimes cold. I only ate dinner in the bar because the dining room was closed for private parties about 3 times and I only wanted an appetizer. I had the seared ahi tuna appetizer twice because it was good, but one day I ordered the crab cake appetizer and was served the crab cake dinner. I didn't realize it was the dinner until I got the bill. It had 4 small crab cakes (one of which I gave away) instead of 2 and coleslaw. If you're looking for a place to stay at Steamboat, I suggest you find someplace else. I could go on and on about the bad things, but I think this is enough. There were only 2 things I liked about this hotel: 1. the cleaning people we met in the hallways were always friendly and seemed very happy, and 2. the location on the slopes. The management was very unfriendly and this place need a...