White Rabbit Tavern — Restaurant in Colorado

I generally don’t like to leave anything below 4 stars, but picking up lunch today was a strange experience. I got the vibe that they didn’t want my business. I called them and they didn’t pick up despite Google saying they were open. I then called the Gravity Haus front desk and they said the restaurant is definitely open and offered to transfer me. When I got transferred somebody picked up the phone and then immediately hung up. I called the Gravity Haus front desk again and told them what happened. The front desk attendant helped out and made sure I got in contact with somebody. I placed our order and was told “you better be here within 15 minutes” (this was at about 11:40am). We went as quickly as we could to pick up the order and it wasn’t busy at all when we arrived. (With that request I expected it to be slammed) The fried chicken sandwich was good, but at $55 for two fried chicken sandwiches and a very small portion of tasty fingerling potatoes on the side I thought the value was far worse than the other comparable chicken sandwich which I really like in town. (Sizzlin Jamaican) Also I asked for the pickle de gallo to be on the side for both of them, which it was for one and not the other.

I’ll give this place another chance for sure, as the food was good and the menu is interesting, but they could definitely improve at phone etiquette, making customers feel welcome, and general organization.

**response to their response: the toast takeout app was closed to orders until 3:15pm today. That was how I initially tried to...

Do not be fooled by the service, especially with the bar manager. I understand the restaurant business can be very difficult however there should be no excuses when it comes to delivering bare basic hospitality. In the beginning, the bar manager seemed to be very pleasant with a sense of humor however, as the night progressed his real personality started to reveal itself to the point it was bizarre to say the least. Clearly, the bar manager was overwhelmed due to the number of mistakes made by himself as well as the staff. Then the bar manager tried to give us food that we didn’t order as some form of consolation to make up for his deficiencies. To top it off the bar manager offered to discount our bill, which he did not do. In fact, he charged our table multiple times and when he was confronted about the charges, he simply stated that his system was down and that he voided the initial charge. Clearly, this bar manager is incapable of managing a restaurant. In terms of food, I would give an overall two out of five stars. Unless you like a ton of salt in your food this place is not worth the trip and does not value its customers since most of its customers are transient tourists who won’t be returning again. Don’t waste your time or money it’s...

Good food but let down by the service. The wait staff were super nice when I was able to interact with them… which wasn’t often because the restaurant seemed radically understaffed.

They all seemed stressed and doing the best they could, but the whole thing was slow and a little chaotic. Again, they were friendly and helpful, but everything took forever and my order came out wrong. (They took it off the bill which i appreciated.)

Plus the table next to us were four loud drunken idiots… not the restaurant’s fault, but it just made the whole experience worse.

Here’s the good news: I really liked the food. The chicken wings were excellent. My kid loved his burger and tater tots. My grain bowl came out wrong but it was still really tasty.

If this place had more staff it would be worth a visit for sure because the food is legit. But to be honest the whole experience was a...