The nomad suites & apartments — Hotel in New York

THEY HAD BEDBUGS.

When we arrived, there were a few small cleanliness issues such as the bathroom smelling of mildew and the coffee and kettle filters being mouldy but okay, these things can happen.

Then we found a bug on the bed late Tues night. I messaged Nomad Suites and they promptly replied and we agreed to have the room treated the next day. We also emailed a company to confirm it was a bedbug. On Wed morning, I messaged again saying we’d be going to the expensive event we were in New York for and asked what we needed to do to get the room ready. Nomad Suites said they’d call if we needed to do anything. We asked what time a technician would be coming. After several hours without a response, we had an exterminator come to get a quote for treating the room and belongings. Nomad then messaged and said their technician would be in after 4, which was late as the expensive event was at 6 but alright. We requested a call so the details of the treatment could be clarified. Instead of communicating with us directly, Nomad instead had an employee on her day off call us. After being given the run around, although she tried to be helpful and responsive, we realized this was meant to guilt trip us and deflect from any responsibility on Nomad’s part to deal with this. Two of us stayed in the room waiting for the exterminator as we wanted to be present when someone was going through our belongings. In the end, nobody showed and the two of us had to leave the room last minute to make the event. We requested a refund for certain days as well as treatment of our room and belongings since bedbugs are extremely invasive and this ordeal was extremely stressful and handled very badly. Nomad refused and came in with the tech when all of us were away from the room, which they knew we would be, and asked us to check out that night. They said the tech found no evidence of bugs and accused us of bringing the bug ourselves, which we had left trapped in a mug in the kitchenette for them to check. They also shamed us for leaving our belongings out, which we thought may be necessary to have them treated. We had asked twice what we needed to do to prepare the room before leaving, prior to deciding we wouldn’t want people in our room while we weren’t there. They again tried to guilt is by telling us they had to throw out expensive bed frames, which was a big cost to their company. At this point, we contacted the company we booked through, since Nomad was trying to blame us and also for going into our room while we were away which was against policy. The company cancelled our reservation and offered to pay for a portion of our hotel stay instead.

In the end, Nomad messaged us saying they’d bag our stuff and leave it at reception (a room that is locked after hours). We said we’d come and vacate immediately after the event but please leave our stuff alone. When we arrived, the room had been treated with pesticide. We had to sort through the bags Nomad Suites had packed, in a room reeking of pesticide, as they had mixed their items and our own together. I also inspected the mattresses and duvets sans covers and found bedbug eggs as well as lots of stains, some of which were spots of blood which are a sign of bedbugs. The company we booked through investigated and ended up giving us a refund as Nomad Suites was not allowed to enter a guest’s room while they are away.

In conclusion, our stay was TERRIBLE and you couldn’t pay any of us enough to stay with them ever again. I tried to keep this brief while giving the full situation, but I really can’t express how frustrated and angry this situation made us. I know bed bugs are a huge problem for any room rental company, but accusing us of bringing them and trying to guilt us instead of communicating honestly and directly made being a guest of...

DO NOT BOOK!!! They have the WORST customer service. I had book with them before the pandemic and even after booking i was never able to call them. They took forever to reply and ended up taking all my money without any consideration. They are NOT flexible with changing dated or accommodating anyone. They don't care about your well being or safety. They are all about money. DO NOT BOOK! They have multiple names of this same hotel on different website too! If that doesn't tell you that they are a bad hotel then i don't...

DO NOT BOOK!!! They have the WORST customer service. I had book with them before the pandemic and even after booking i was never able to call them. They took forever to reply and ended up taking all my money without any consideration. They are NOT flexible with changing dated or accommodating anyone. They don't care about your well being or safety. They are all about money. DO NOT BOOK! They have multiple names of this same hotel on different website too! If that doesn't tell you that they are a bad hotel then i don't...