Super 8 by Wyndham Page/Lake Powell — Hotel in Page City Limits

My experience at Super 8 by Wyndham in Page AZ started out badly. Two front desk hotels clerks were on duty when I arrived on 4-6-23. The young man smiled and greeted the guests he helped to check in. Ariana, the other clerk, was sullen and rude. She mumbled, didn’t make eye contact and acted as if she would rather be anywhere else which I wished were the case, too. The guest standing next to me was given a military discount, saving him about $60. So I asked for the military discount since my husband served during the Viet Nam era. Nope, she said no even though I showed her his documentation. He needed to be present, apparently. 🙄 Next I told her that I have AAA. Again, nope. She had already charged my credit card and could not be bothered to make the adjustment. Interestingly, she gave me two key cards for my room. One didn’t work and, since I was locked out of my room, I had to go back to the front desk. Lucky for me, there was Ariana. She was helping another guest whose key didn’t work. Then she reloaded my card, never once smiling, apologizing for the inconvenience…. More mumbling, btw. This is the experience I will take with me from Super 8 in Page AZ. If I owned this hotel or any business that requires face to face interaction with clients, Ariana would not be employed there. She should be fired so future guests are not treated so disrespectfully. This morning (4-7-23) I spoke with the manager, another employee who apparently doesn’t know how to smile, said she would “try” to make a AAA adjustment and email me. Update: That hasn’t happened although it is ow many days later.

This is how veterans and their spouses SHOULD be treated: In Chandler, Arizona, Doug is a loyal customer at Arby's restaurant. Actually, he's the most loyal customer they have there. Doug is a 97-year-old World War II veteran, and has long loved the famous roast beef sandwiches on which the chain has built its reputation. Doug comes in every single day to enjoy a meal with his favorite sandwich. He almost always orders a Swiss cheese filled roast beef slider and a Coke with no ice. All the staff members there have memorized that as his “usual.” After quite a while, one of the employees, Travis Coye, wanted to know more about this elderly man, and why he had such a fascination with the food they serve there. So he asked him why he keeps coming there; why that location? Doug replied, saying: “This is the only place I can get a sandwich or get anything else to eat that doesn’t hurt my stomach.” Actually, it may be closer to the truth that he likes the sandwich so much that he stopped looking for alternatives. Doug lives in a nearby retirement home, but always makes sure to get his daily meal at Arby's. And he has his own favorite table where he enjoys it. The staff there treats him as much like family as possible and staff members go out of their way to make him comfortable. Says the manager there, Christina Gamage: “He comes in with a walker, as soon as we see him come to the doors, we try [to] grab the doors for him. He’s gone through a lot being a veteran, coming in, being in a retirement home, but he doesn’t have family.” Doug is such a loyal customer and really good guy that one day the staff pitched in and got him a $200 gift card. He thought at first they were joking, but it was definitely real, and Doug told them: “Thank you. I never know if I’ll be here the next day, but thank you so much for this.” But what might be even more important than that... at least, more meaningful... is that many of the staffers gave Doug their phone numbers in case he needed anything. And they all offered to bring him his favorite meal to the retirement home in case he could not make it there. Then, after Doug's story made national news, Arby's gave him another gift... free food for the rest of his life. Now he never has to worry about where his next meal is coming from, giving him more time to make more...

Apparently crime in the parking lot is an ongoing issue, and rather than taking action, the hotel chooses to ignore it - in fact they seem to have a callous view of preventing crime on their property. My bicycle was vandalized/accessories stolen overnight while outside on my car bike rack, parked immediately in front of the reception area in a well lit area. I soon learned this is a common occurrence from a guest/tour operator who stays in this location often BUT parks in the nearby Walmart for safety. The vandalism of my bike wasn’t a quick bit of vandalism, the vandals took a minute or two to bend metal parts, break apart plastic parts, etc. While I understand the hotel is NOT responsible for private property damage in their parking lot – the response of the hotel to this crime is UNACCEPTABLE. Instead of showing me any concern, interest or empathy, while I was trying to explain what happened, the desk clerk interrupted me to say “the hotel is not responsible.” I resumed trying to explain the crime and again the clerk interrupted and said “we are not responsible for private property damage.” I then asked “but aren’t your concerned that a crime happened in your parking lot right out there (I pointed toward the front parking lot) she said “when you checked in, you signed a paper that acknowledges that we are not responsible.” However I was not trying to hold the hotel responsible, I was trying to report a crime that occurred on their property. After my concerns were ignored by the desk clerk I called the police (the hotel should have offered to do this) and filed a police report because someone should be concerned about crime in the area, even if the hotel is not. And although three police cars arrived in front of the hotel with flashing lights, NO ONE from the hotel staff came outside to see what was happening or to offer assistance. At least the Page Arizona police were very nice. After the police left, a tour company employee who was nearby walked up to me and said “this sort of thing happens here often and the hotel doesn’t care.” He also told me his company parks any vehicles with valuables in the Walmart parking lot which is more safe and patrolled and then walk or hitch a ride the mile or so back to the hotel. I’ll get over the vandalism quickly – but the hotel’s response was UNACCEPTABLE, uncaring, and callous. Its as though crime is such a problem that the hotel has stopped caring. It’s an otherwise decent hotel, clean, good condition, but poor internet service (strong wifi signal but slow and unreliable...

Worst breakfast experience

Positive points: Clean and spacious rooms. Good location in the city, a lot of restaurants and shops around, close to the national park and amazing view points . Swimming pool which is nice to have when travelling in summer -Negative points : Bad breakfast offer and set-up Some reception desk stuff not too nice Low wi-fi speed on the evenings Swimming pool was not cleaned very good or not often enough : pine needles and dust floated

This is the worst breakfast experience we’ve had among 15 hotels/motels in which we stayed in USA in the same or lower price range. At the pretence of the Covid related restrictions there is no self-service at the breakfast. There are no such restrictions in any other hotel we’ve been. You need to ask ladies at the counter what you want (a piece of bread, butter, jelly, cold boiled egg, cereals or milk). If you need an extra piece of bread you have to queue again and wait while other guests get their food at the counter. No hot meals offered, limited choice of fresh products - almost all the stuff is packed in plastic, meaning it contains a lot of preservatives (example: peanut butter sandwich which is already packed and doesn’t taste good; you can not do it on your own with freshly made toast.) . The only thing you can serve on your own is tea and coffee (thanks God!)- surprisingly there is no Covid danger here? The cutlery is also packed in plastic. If you need just a spoon, you’ll get a napkin, knife , spoon, fork, salt and pepper- all together packed in a plastic bag. All the rest you’ll just throw in trash if you need just a spoon. What a waste! I’m not talking here about the negative environmental impact with all this unnecessary plastic packaging and unnecessary waste. Travelling in the USA at the same period and even in the same state we never met such uncomfortable and waste producing breakfast set-up/ organisation. We’ve also found some stuff members at the reception desk not very nice. It’s a pity for the whole team because the others were quite nice and friendly - depends...