La Quinta Inn & Suites by Wyndham Page at Lake Powell — Hotel in Page

I made a reservation for 3 rooms in April. About 3 days before our arrival, I needed to cancel one of the rooms. Had no issues. The morning of our arrival I was checking different hotels in Page and discovered that the room we reserved was $60 less online. I called the hotel in Page, explained what I had learned and asked if they could adjust my rate to match. I was told no but I could cancel my reservation and make new ones. I said I was within the 24 hour cancellation period and the lady told me if I did they would charge me the cancellation fee. I didn’t understand? Why would I cancel, pay the fee, then reserve another room?||||I asked to speak to the manager. I was told she would not be in until the following morning. The next morning I spoke with Ms. Darian Sands, manager at this property. I shared with her my reservation, discovering the major price difference online and asked if she could make any adjustments. Her reply was “no!” I asked her again that it didn’t make sense. I told her that I stay at other properties ( Hilton, Marriott, etc) and the manager would make such adjustments. She informed us she has no ability to adjust rates. So hoping to ease our situation, I asked her is she might be able to give us extra Wyndham members points. She said no.||||What bothered me was her lack of interest in providing some sort of satisfaction to us as customers. She did not offer anything. She did say that had we cancelled our original reservation, she would have waived our fee!?!? That statement left me puzzled. She can waive a fee but she can’t make any other provisions or adjustments. ||||As for the property, it was clean and we had a nice room. Breakfast was good (as any continental breakfast can be) but disappointed that the juice machine was out of order. ||||Based in the price we paid and the attention given to us as customers, I feel my score of 2 out of 5 is...

Terrible Customer Service & False Advertising – Avoid This Hotel

I booked a stay at La Quinta Inn & Suites by Wyndham Page at Lake Powell through Expedia, which advertised that I could cancel or modify my reservation until 6 PM the night before and that the hotel was pet-friendly with no additional fees. Unfortunately, both claims turned out to be false.

Due to weather conditions, we needed to modify our stay. Expedia confirmed that we were within the modification window and even attempted to contact La Quinta on our behalf. However, La Quinta refused to adjust our reservation, forcing us to pay for an extra night we didn’t use. Expedia agreed to refund us but required a receipt showing our actual stay, which La Quinta refused to provide.

Upon check-in, we were informed of a $25 per night pet fee, contradicting what was advertised on Expedia. When I showed them the listing stating "no extra charge for pets," the front desk agent, Valentina, rudely dismissed my concerns, stating that they were a "private hotel" and that they were "trying to get that removed from Expedia." This is blatant false advertising, yet they still charged us an extra $75 for our stay.

To make matters worse:

The pool was closed, even though this wasn’t mentioned anywhere in the listing.

The elevator was broken, and we were placed on the third floor with kids and luggage.

Valentina refused to provide a receipt showing we only stayed three nights instead of four, making it difficult for Expedia to process our refund. After much back and forth, she finally scribbled a note saying, "Sara was a no-show on 3/15/2025," but refused to sign her name.

Overall, this was an awful experience due to poor customer service, deceptive policies, and unwillingness to honor Expedia’s advertised terms. If you value honesty and good service,...

Arrived early but I thought I'd take a chance to see if our room might be ready. There were only 5 cars in the parking lot. No one at the front desk. Finally a young lady appeared from a back room, no greeting, no smile. I explained that I knew we were early but I wanted to see if by chance, our room was ready. She stood there and just looked at me and said 3:00 is check-in. She didn't look at the computer or check anything, just looked at me. I said I understood but sometimes there are rooms that are ready early. She repeated, check-in is 3:00. I then asked her if there was somewhere we could leave a couple of suitcases since we were going to Antelope Canyon. Again, she just stood there and pointed to her left, she didn't move or attempt to show where we might leave the suitcases. There was an open area behind a counter, which I assumed was where she was pointing, that were full of boxes. There was no room for anything. Needless to say we left and she offered nothing helpful.|We checked in at 4:00 and it was a different person at the desk. When she looked up my name she said the room may not be ready but then said it was. There are 2 elevators for 4 floors and I don't know how many rooms. 1 elevator was inoperable and an employee told me it had been that way for weeks. If the good elevator went down, I don't know how people in upper floor rooms would get the luggage in and out! The next morning I went down at 6 a.m. for breakfast and the entire lobby was filled with guests sitting and waiting. At 6:15 I went to the front desk and asked when breakfast was served. She replied at 6 a.m. but they're running behind. They finally opened around 6:20.|A poorly run hotel. First and last time...