TRYP by Wyndham Savannah Downtown/Historic District — Hotel in Savannah

I used 30,000 Wyndham Rewards points to book 1 night at this hotel. I used an additional 6,000 points to book a 2nd night at a reduced rate. The first night's stay was so awful that first thing the next morning, I called the front desk and cancelled that second night.

Please note, the 1 star rating on the service is not for the lady who checked us in. She was courteous, but rather it's on the lack of service we received when we called about an issue and ESPECIALLY the poor service we have received from Wyndham Customer Care and Wyndham Rewards.

Here's what was wrong: – The 30,000 points suggested to me that this should be a much nicer hotel than the average LaQuinta Inn or other Wyndham property. It was not. The mattress felt like an old spring-style mattress, not at all the quality I would expect. I've slept on better mattresses in LaQuinta Inns, every time I've ever stayed in one! – The TV didn't work at all. This was the night of an important debate. It was supposed to be a SmartTV so even though the cable didn't work, it should've allowed us to get into a menu to watch something on YouTube or via HDMI, but no dice. The remote didn't seem to go with the TV. I called downstairs to the front desk. The lady working down there said she'd send up someone, but that someone never came. – The view out the windows wasn't of the street or anything worth seeing. It was just looking out over a bunch of industrial looking HVAC type units or something and then other sides of adjacent buildings, so basically, the view was of some concrete quadrant between the windowed walls of 4 buildings. We kept the curtains closed since there was nothing to see. – Upon trying to hang my toiletry bag on the back of the bathroom door, the hook fell right off. It wasn't even attached with screws. – Since it was already around 8pm when we checked in, by the time we discovered the issues with the room, we just wanted to try to get some sleep and I wasn't going to be going downstairs to be a pest. – The air conditioner was SO LOUD all night. Sleep was elusive. Eventually I did fall asleep, which I know to be true because I was awakened around 5pm with the most nauseating smell wafting in the room from who knows where? It smelled like some kind of pungent stew cooking. I checked the time on my phone. I couldn't make sense of what would be cooked at THAT hour that would smell LIKE THAT, and an "aroma" that was so strong coming into our room. – As soon as I thought the hour was reasonable, probably before or around 8am, I called the front desk and requested to cancel that second night that I had reserved with the 6,000 points. (They've still never returned those points, so buyer beware if you use Wyndham Rewards points to reserve a room at a reduced rate because if for some reason you cancel your reservation, you may just lose the points. They don't seem to care much about Customer Care.) – The next morning, I got a shower and in spite of closing the shower curtains as much as they could be closed, there was still a huge pool of water on the floor near the tub, apparently something that has been a frequent problem in the room because the dark grout seemed to tell the tale. – Just as soon as we could get our things together, we left the TRYP by Wyndham at Savannah and we were on our way. I had really looked forward to a nice visit in the beautiful historic town, but this hotel left us with such a poor experience.

I've reached out to Customer Care and Wyndham Rewards & still received no response about my concerns. I received an email back from the hotel telling me that the 2nd night was cancelled so there were no points to return — which misses the point entirely because the points were deducted from my Wyndham Rewards account to make the reservation at the reduced rate. I can clearly see in my Account Activity that the points never were returned. Frankly, I think I should also get credit for at least half of the 30,000 points on that one night, as well, especially since a night in a Days Inn or Microtel would've been...

I never leave reviews, but I feel compelled to after my stay here.

I am from out of town but have family in Savannah and wanted to have my wedding there so some of our guests didn’t have to travel as far.

Back in January we called about setting up a wedding block so all of our guests could get a little bit of a discount on their room and so we’d all be on the same floor making it easy to see each other over the weekend. Overall we got a mildly decent discount at the time of booking (about $50~ off per room) so we thought this was a good deal and set things up.

A month or so later our guests started to call the hotel to leave their cards on file (required at least a month before check-in) and the hotel had cancelled our wedding block without warning or informing us for seemingly no reason. We had to set it up again.

A little over a month before the wedding, prices started to drop considerably on the rooms not in the wedding block to the point where if our guests cancelled their reservation that used the code and rebooked without it, they’d be saving at least $100 for their stay. I called the hotel and explained that the code was actually costing our guests more money than without it and wanted to see if the hotel would possibly price match what booking a room without the code currently costs. The “owner” of the hotel (I’m genuinely not sure if she was or was just saying that to get me off the phone) told me she wouldn’t change the price, that our higher costs were due to “the market” and “that’s just the way it is.” When I explained our guests could all just cancel their existing reservations and re-book without the code, she said “yeah, I guess. But you only have 10 rooms, so it’s not worth it for me to give you a lower price.” We decided it was too late to redo all of this at another hotel, so I told my guests if they would like they could cancel and rebook their rooms for the lower price. Some of them took us up on that, and our guests were booked all over the hotel. In the end, the wedding block code offered us no discount and no connected rooms, making it essentially useless.

Then, as we were a day out from checking in, we and a few of our guests had our cards on file get charged for amounts way higher than our costs for booking the rooms (our room was $500~ for two nights, and the hotel tried charging us over $900 for some reason. Luckily our bank flagged it as fraud before the charge went through.)

And that’s all before we even got to the hotel.

First off, there’s no on-site parking (understandable in a historic district.) Valet parking was available for $30 per day, but the only valet worker was hardly there. When asked about this, the front desk worker said that he “sometimes disappears for 30 minutes or so.” That’s it - no further explanation.

The WiFi was slower than just using our cellular data. There were no vending machines available for drinks or snacks and only a pantry with marked up food and beverages were available. There was a water jug available in the lobby for guests that was an attraction for fruit flies. A fire alarm went off twice in our first night for quite some time, and the hotel had to be evacuated the first time - turns out, it was a false alarm both times.

Each of our guests had a different complaint about their room - one didn’t have hot water. One didn’t have working outlets. One’s TV didn’t work and never got fixed even when putting a request in with the front desk. One said there was a foul odor in their room that they couldn’t identify the source of. One had exposed wiring coming from their AC unit.

I will take a moment to say that there was one hotel staff worker (I believe her name was Verminy) that genuinely went above and beyond for us and I truly appreciated her efforts, but overall, we were just met with apathy and even a bit of resentment from the staff during our stay, not to mention all of the small issues that added up to an awful experience for us and our guests.

TL;DR: Don’t use this place for your wedding....

First off, customer service is severely lacking. They are abrasive and hold no “southern hospitality” whatsoever even though the website touts that. Upon our first night l, my boyfriend had left a key for me at the front desk, when i went to retrieve it, instead of just asking for identification, i was told there was no key? That led to a back and forth of the front desk lady inquiring of where i was coming from?! “Where are you coming from? the gym? The gym on our property? What room? We don’t have a key! There’s no reservation with your boyfriend’s last name, that reservation is not at this location”The supervisor came onto the scene, moved a piece of paper on the desk and handed me said key to the reservation that did not exist. Starting the stay off spectacularly.

We were staying to do electrical issues at our home and our insurance would only approve us for up to 225$ per night stay; including all taxes and fees. Considering the price of the hotel during the week and we are starting slow season here in Savannah i expected way more than what we experienced.

Hot continental breakfast? Where? I was informed that they stopped doing this over a year and a half ago but it is still advertised on their site. Vici? Where? Service slow as all get out. No one available anywhere for input or answers.

We had to make two seperate reservations due to the repairs at our house taking longer than Expected.

First reservation, black mold around caulking and faucets of bathroom. Bed smells like corn chips. Gave us attitude about asking for extra towels since housekeeping had not come that day for whatever reason. i was promptly told that if i required fresh towels i would have to come down and get them myself. Mind you i didn’t know the towels were damp until i had showered and gotten out and realized that they were damp and smelled not so fresh, to put it lightly.

Upon extending our stay:

Rather than call and let us know that check out was happening, they sent a gentleman up to our room, he knocked. My 15 yo daughter answered and he frankly states “it’s time to leave” at 10:09 am. Check out is 11 am. If you want to notify us of check out a friendly reminder of “check out is at 11” would suffice. Alright that is slightly rude but we can accept this at this point since the quality we have come to know by the second night was already sub par.

Fast forward to us extending it two more nights, they wouldn’t roll over the reservation to stay in the same room, which at the time i was optimistic thinking a new room would be better. Wrong. Still mold, holes ripped throughout the room carpet. Fridge doesn’t work and the shower makes an awful screaming noise when you run it which is inconvenient since both myself and my boyfriend have to get up early for work and get ready. It disturbs the kids and it was just aggravating altogether. On the night of our last stay, we came back to the hotel from our day work, gym etc around 745 pm. one of the beds was pulled away from the wall at a weird angle but there was no sign of housekeeping being present. Room was how it was left in the morning(beds unmade, towels used). Except the bed being in a weird place.

That night around 150 am i woke up with three significantly burning itching bug bites. Side note: im not jumping to conclusions and saying its bed bugs, the bumps were large and very irritated. So after that i just became overly paranoid and agitated to where i packed my kids up and left, at 3 am.

we had spoken to a very kind and compassionate front desk lady around the time we left in the early hours of the morning, i believe her name was Linda? But she was concerned asked if everything was ok, i briefly told her the situation...