The Landing Tahoe Resort & Spa — Hotel in South Lake Tahoe

The Landing Review||We were so disappointed with our recent stay at The Landing. This is the first time that Trip Advisor has steered us completely wrong. It was listed as a 4 star property with lots of positive reviews, and I am definitely not understanding either the 4 star rating or the positive reviews. ||Let me start by saying that if it was listed as a 2 or 3 star property, with prices reflecting that, I would have been very happy with my stay. I just had much higher expectations, given the fact that my room was $900/night, including fees and taxes. I have stayed at many 3, 4, and 5 star hotels, and feel like I have a pretty good perspective of what type of hotel should come with any given price.||The hotel itself was fine, but lots of little things kept going awry. Some of these things I’ll be mentioning are nit-picky, and I recognize that, but all added together, it becomes a very mediocre hotel for a high price. To begin, I made my reservation online and never received a confirmation email. My mother and I reserved two rooms, each with different email addresses, and neither one of us received a confirmation. I called the hotel to put in a request for an upper floor room for both of us, and rooms as near each other as could be accommodated, understanding that I had booked a lake view room and she did not, so they would not be right next to each other. The reservation agent said he’d send emails reflecting this, but again, neither my mom nor I received an email. I called a week later to let them know we hadn’t received emails, and the agent could not help me, but I had confirmation numbers, so hoped for the best.||Upon arrival, we were told that our rooms would be in the same building but different floors. When I got to my room, it was on the ground floor. I never like to stay on the ground floor, and I was especially unhappy with this ground floor room as the place is motel-style, where there is a parking lot by your front door with an exterior entry. The sliding glass door on the back side of the room to the “lake view” also had a view of a street/parking lot and gate. I suppose I could see the lake in between the cars and wrought iron fence poles, but just barely. When I asked at the front desk about that being a lake view, they told me that it was luck of the draw which floor you were on. In fairness, the upper floors do have a nice lake view. The ground floor should not have the same upcharge as those rooms. My mom’s room was less expensive, as she did not pay for a lake view, and her view of the trees was much nicer than the traffic and view of the cars from my more expensive room. Additionally, the sliding glass door to my room had a broken lock, so it was being held shut by a secondary lock. There is no a/c in the hotel, and I didn’t feel safe leaving my sliding glass door open since I was on a ground floor to a public road. (The aforementioned fence is on the other side of the public road).||Additional complaints: The rooms at the hotel have paper thin walls and connecting doors, such that I could hear my neighbors' comings and goings, their dog whining, their children crying, and their conversations, almost as if they were in my same room. There are no water bottles/boxes provided with the rooms; not even in the fitness studio. The bedding in my room was mismatched, with one pillow case having stripes and the other being plain (again, nitpicky, but not 4 star level). The coffee bar in the lobby does not have milk or cream; only coffee mate. I went to use the fitness room and one of the two treadmills was out of service as was one of the two rowing machines. The Saturday/Sunday morning front desk gal had no interest in her job. She sat at her desk reading a book, even when guests came in. Only if you went directly to her desk would she look up and grudgingly provide help. She let us know that it was a summer job and she would be leaving in early August. ||Positives: The other front desk personnel were friendly, and the hotel-provided shuttle service was very convenient and the drivers were very friendly and helpful. The s’mores kits were a nice touch, as was the complimentary champagne.||All in all, the Landing feels like a typical 2 to 3 star hotel with a couple of additional touches. Definitely not worth $900/night. My husband and I had a reservation to stay here again in August, which we...

Our daughter was married over the weekend. The young couple chose to have their wedding at The Landing in South Lake Tahoe. If you are unfamiliar with this establishment, The Landing is a fine South Lake Tahoe hotel, resort, full service spa and restaurant located directly across the street from one of the numerous beaches in South Lake Tahoe. It is within walking distance to Stateline and easily accessible to most anything you might want. Most of those participating in the ceremony stayed at The Landing. I feel compelled to share our experience with others because this has been one of the best hotel stays I have experienced in my lifetime. The esthetic of this hotel is elegant and lovely. The food in the restaurant is excellent and the rooms are well appointed. The amenities are top notch and our overall experience was pleasing and satisfying. But the biggest selling point of this hotel lies with the management, staff and customer service offered. I have never experienced the level of courtesy, attention to detail and competency as evidenced at this hotel. Their staff and support personnel made our comfort a top priority and this level of service enabled us to have a wedding that was like something out of a fairytale. Because of their superb staffing, it was an event that people will talk about for a very long time. When we arrived at The Landing, the valet/bell personnel were quick to welcome us and show us to our rooms. Trevor and Josh were friendly and fun to be around and they eagerly and quickly came when we needed their services and help. The day of the wedding, the organizational skills of the on-site wedding planner and consultant were on display for all to see as everything came together smoothly and effortlessly. The catering staff and bar service personnel worked so well together as our guests enjoyed appetizers and champagne on the second story event balcony against the stunning backdrop of azure blue waters and mountains. The banquet staff set up and served an elegant buffet and every minute of the reception was organized and performed with synchronization, style and class. As the Father of the Bride (as well as the officiant) I was so pleased to write out the checks to pay for the many services provided us at The Landing as well as the behind the scenes help that was provided by the staff of this great hotel. As an aside, I must describe a situation that arose during the wedding weekend. Due to a crossover of age, bad medications and altitude; my mother-in-law became critically ill during the weekend. Unable to leave her room, we felt very torn between the need to minister to her needs as well as to be present for all of the required “once in a lifetime” needs of our daughter’s wedding. As it became clear that we could not divide our time between the two scenarios for very long, I finally reached out to the manager of the Landing. Monty was able to take charge of the situation by seeking out and securing the services of a private provider who stayed with and cared for our infirm family member for nine hours until we were able to fulfill all of our duties as parents and hosts of the event. Had it not been for the compassion, expertise, people skills and know-how of this manager, our weekend could easily have been a disaster. We feel such gratitude to this individual as well as all of the others at the Landing who work and function under his direction. To summarize, in the event you need a venue for a special occasion or simply a place to spend a lovely, restful vacation; don’t hesitate to book a holiday at The Landing, South Lake Tahoe. The level of service provided will both please and impress you and the staff and personnel are literally some of the most lovely, congenial and satisfying that I have experienced in my lifetime. This is a destination worthy of acclaim and recommendation. They have won me over...

The Landing is nice, but there were some problems that marred my experience here. If you choose to stay here, make sure you clear all the details with the front desk first to make sure there are no misunderstandings.

LOCATION: I was worried about the location because of pictures available online. The street looked rundown and it looked like the complex was behind an old chain link fence. I was happy to find that the landscaping has been cleaned up (no fence) and the neighborhood is actually quite nice. There is a running/biking path just down the road and the hotel offered complementary bikes. The resort is directly across the road from a nice beach on Lake Tahoe, although the beach is open not "private."

ROOM: The room was small but clean, quiet, comfortable, and full of amenities. There was a nice fireplace and the bathroom had features like heated floors and a rain-shower. There was a connecting door to the next room, but we didn't hear anything through it. There was a patio with a table and chairs and we took advantage of that to watch the sunset.

GROUNDS: The resort itself is a bit disappointing. It's motel-style with each room opening directly to the outside, which is a bit inconvenient when it is cold or raining. The hot tub and pool were nothing special but nice enough.

SPA: The spa was excellent. My wife says it is the best massage she has ever had, and I was also very impressed. The people there were nice and we were not rushed at all. The facilities were great.

RESTAURANT: The restaurant was interesting. A small number of entrees were available, or you could order 5 of their small plates (which work individually as appetizers) as your meal. My wife chose a single main course and I took the smaller plates. Her steak was excellent and I enjoyed being able to sample several smaller dishes. The cocktails were very expensive and not very good, I wouldn't recommend getting drinks here. The service was excellent.

BOOKING and STAFF: We booked a special called the "VIP night" directly through the resort's website. Unfortunately the staff didn't seem familiar with it. The package came with a couple's massage and dinner "included," but didn't mention that I had to contact the spa and restaurant directly. Fortunately I called them anyway, but then it took some explaining that this was already paid for as part of the special. Welcome champagne was advertised but was not there when we arrived. I mentioned it to the valet (who was extremely nice!) and a short time later he came to our room with a bottle of sparkling wine.

Our reservation included a late 1:00pm checkout. Around 11:30 housekeeping began knocking on our door despite the do-not-disturb sign. I asked him to leave three times, then went outside to ask what was wrong. The man just stared at me without saying a word. After a few moments he began making an angry-sounding call on his radio. The room phone started ringing but the door had shut behind me and I found that my card had been deactivated. My wife took the call and was told we had missed our checkout time and had to leave. She explained about the package and was told "we don't normally offer late checkouts."

My wife and I quickly packed our car while the housekeeper stood outside the room door (since our cards no longer worked). I went to the front desk with our reservation confirmation which showed the 1:00pm checkout time. The woman at the front desk stated "I do see it here," (looking at her computer) "but we don't offer late checkouts." We were not charged extra but we were rushed out of the resort without apology. That, unfortunately, put a damper on...