Hilton Virginia Beach Oceanfront — Hotel in Virginia Beach

My wife and I came here for our honeymoon. Compared to other hotels in the area, it appeared to be the nicest one. As we first got in, the receptionist appeared to be slightly confused on what he was doing, which, at the time was fine because we got in late and just wanted to get to the room. Overall, the initial impression was that the hotel just seemed dirty. Of course there’s going to be sand on the floor with all the traveling in and out but when it’s 10 at night on a Monday and there’s no foot traffic really, We would’ve expected the 4 star hotel to feel clean.

After checking in it was time to get all of our bags from the parking garage. Again, the luggage cart was grimy and sticky and didn’t appear like it was ever wiped down. Especially with people starting to travel while a pandemic is slowing down, you would think that cleanliness would be a priority. Once you grab the luggage cart, you have to take a separate elevator to the second floor of the adjacent parking garage and then another elevator up half a floor (that is if you did self parking like we did). It was kind of a pain, but we managed. After, we trekked our way to our room (finally).

Once to our room, the first thing we commented on was that the air quality inside was very poor. We both felt that as soon as we walked in the room it was like breathing in dirty air. Our room also only had 2 lamps and the lights throughout were not very bright. The only positive side to our room was the ocean front view and the balcony. The bathroom also didn’t feel very clean and even though the remotes for the bedroom TV and bathroom TV had slips saying they were clean, there was still dust, dirt and grime all over them and inside the button crevices.

Alright, so, our BIGGEST issue that we have as well stems off of cleanliness again. As of now, you have to make an appointment 24 hours in advanced to have housekeeping clean your room. Unfortunately, we were not told any information while checking in about this. After our first day expecting to get clean sheets and a nice clean room, all of our towels and trash bags were still in there. I called the front desk and that’s when they told me we had to make an appointment, it was a problem to do so, so I made an appointment for the second day. On the second day, we were out all day and come back in the evening time to find, again, that our room was not clean. Once again I called the front desk and they told me they saw where housekeeping missed it and we would have it cleaned on the third day. FINALLY on the third day, once we had to reuse bath towels and almost ran out of toilet paper, it was cleaned and restocked. Only to find out that the sheets do not get changed and they only make the bed. Not a problem, our sheets were still mostly clean but it would’ve been nice to not sleep in a little sand from the beach. On the fifth day, I called again for an appointment and at this point we had no toilet paper and no towels. We were excited to get restocked and they skipped us again. My wife now was also starting to get a cold from the poor air quality and lack of cleanliness and we did not associate our selves with large groups of people during our whole stay.

Another concern is the elevators. Be prepared to wait in a single file line to wait for an elevator to get you for about 10 minutes. And did we see anyone at any point wipe down the elevator or buttons? NOPE! It also felt disgusting in there and forget about personal space, elevators were packed to the fullest capacity most every time with people.

I’m closing, we tried to make the best out of our honeymoon, but my wife was getting sick and we felt gross. We ended up leaving 2 days early because we would have a better time back at home. Once we let the front desk know our concerns, it didn’t seem like they even cared and only said other people have complained about the same issues and they will work on it in the future.

I do not recommend...

I am writing this review to express my deep disappointment and frustration following a recent stay at your Hilton Virginia Beach Oceanfront location and hoping to help other travelers avoid a similar experience. This was, without exaggeration, the worst experience I have ever had at a Hilton-affiliated property—and quite frankly, one of the worst hotel stays I’ve ever endured.

Non-Functional Air Conditioning: Upon arrival, we discovered that the air conditioning in our room was broken or frozen. I contacted the front desk immediately and was told someone would be up to check it. After returning from the pool hours later, the room was even hotter. I called again and was told an "engineer" was on the way. He spent over 1.5 hours working on the unit during the night when we should have been relaxing and preparing for bed. Completely unacceptable!

Insufficient Towels/Washcloths – Repeatedly Ignored: The next morning, there were only two bath towels and two washcloths provided, despite having three registered guests. I called the front desk to request more and was told they would be delivered shortly. 45 minutes later, still nothing. I had to call again, and they finally arrived 25 minutes after that.

This issue repeated itself the following morning, despite my previous request being noted. I attempted to call down—no answer. I used the elevator phone, was again promised towels, and after an hour of waiting, I called again only to be told housekeeping was in a meeting. I offered to retrieve them myself but was informed they were locked away and inaccessible to front desk staff. After another 30 minutes, I walked to the front desk myself.

While in the elevator, I spoke to two guests checking out who described the exact same issue—three guests in their room, but only two towels and washcloths supplied each day. One even borrowed a cloth from another guest in a neighboring room because the front desk never followed through. Clearly, this is a recurring, systemic issue.

While waiting at the desk, I spoke to another guest who had been checking every 30 minutes for 1.5 hours for pool towels—none were ever brought out.

Worse yet, the towels and washcloths we were eventually given were of terrible quality, nowhere near Hilton standards. When I requested to speak with a manager, she eventually brought me three poor-quality washcloths and a hand towel (with a blue stripe!) she claimed was a bath towel. That level of misrepresentation was astonishing. Another employee later appeared with two proper bath towels—finally!

When I asked if I would be penalized for checking out early, the manager told me no. She offered a one-hour late checkout, which I accepted. My boys and I packed quickly and left as soon as we could.

Dirty Room: The carpet was filthy, with large, visible stains that made the room feel unsanitary and neglected.

Missing Shower Gel: While shampoo and conditioner were provided, no shower gel or body wash was included. A basic amenity—especially for a Hilton-brand hotel.

Unclean Glass Doors: The glass sliding door was half-cleaned, with visible streaks and smudges on the top half. It looked as though whoever cleaned it could not reach beyond a certain height, and simply left it incomplete.

Outdated Facility – No Bathroom Exhaust Fan: The hotel is clearly outdated. There was no exhaust fan in the bathroom, which left the entire room humid and uncomfortable after showers.

This stay was exhausting, uncomfortable, and extremely frustrating. I expected Hilton-level hospitality and service. What I experienced was not only below standard—it was inexcusable. This stay was a complete letdown, and I truly regret having chosen this property.

I hope Hilton takes this feedback seriously and investigates the conditions and operations of this location. Guests deserve better, and the Hilton name should...

This is my personal experience and review. Recently, I received an invitation from Hilton Grand Vacations to stay at the Hilton Virginia Beach Oceanfront as part of a reward offer for being a Hilton member. I have been with Hilton for a while now, and I deeply regret accepting this invitation, which I paid half of the price for.

Upon my arrival at the Hilton desk, I was met with negativity and arrogance from the staff. I felt deceived and not given what I had paid for. They assured me that everything was fine with my reservation, but when I got there, it was clear that things were not as they described. The room was small, and the beds were not what I had been told. My child, who has special needs and has a body shape like a large football player, didn't fit in the small bed provided. He couldn’t even fit sleeping with me in the other bed, so I was told either choice I had was of sleeping on the floor or taking a roll-out bed. Although they apologized for not having the room I requested, they suggested I go elsewhere.

The ocean view they promised was also misleading; I received a tiny room with two small beds instead of the spectacular view they had advertised. While they quickly charged me a deposit, they did not provide the proper assistance or accommodations. Although they refunded me without hassle, it left me without a hotel in the middle of my child's birthday vacation.

Later, I learned from one of the staff members that they had a busy week and gave my room away to guests who paid more money than I did, as it was more convenient for them. I also discovered that Hilton does not have queen beds; they only offer one king bed, full beds, or twin beds, with a roll-out bed if needed. Because the beds are uncomfortable for my family, I decided I could no longer stay with Hilton. After this negative experience, I became a member of another hotel where I found queen beds and two of them in a spacious room that could fit five people, all with a fantastic view and a balcony. If you look into it, you will find this to be true. You won’t regret making the switch. Who wants to go on vacation and be stuck in a small bed, waking up with body aches and feeling grumpy from a terrible sleep?

I realized that while Hilton may have fancy lobbies, they offer uncomfortable beds and tiny rooms at exorbitant prices. Thankfully, I found another nearby hotel that welcomed me, treated me better, and provided a room with two queen beds, a spectacular ocean view with a balcony, and a spacious room—all for much less than what Hilton was charging. I even enjoyed watching dolphins swim and play close to the beach.

Thank you, Hilton, for referring me to look elsewhere. I ended up having a great time for less money, with a more comfortable bed and added amenities in a welcoming atmosphere. As of today, I am no longer a Hilton member; I terminated my membership and will not stay with Hilton again, especially after they tried to ruin my child's birthday and vacation. I am grateful that another hotel stepped up to accommodate us, and I will definitely stay with them again.

Goodbye, Hilton, forever. No parent should have their children sleeping on the floor while on vacation—this is terrible advice to give to your loyal customers. Now I’m gone and will not refer anyone to your business. God bless everyone who enters Hilton and spends their hard-earned money for this type of customer service. Please read further reviews at the bottom here at google reviews who customer experience this same treatment at the Hilton you will see that rude, arrogant and unaceptable staff behaviour is a common thing at the Hilton. I wish I know this before I would off decline the offer to visit here at this Hilton Hotel. Best wishes to you...