Hampton Inn Virginia Beach-Oceanfront North — Hotel in Virginia Beach

We picked this particular hotel because of its AMENITIES- big emphasis on the POOL listed on each and every site- an and because the customer service reviews! We usually stay at Hiltons because of this- we where very disappointed when we checked in- and only after my husband ASKED about the pool hours- Alexia told us- the pool was closed for repairs- (there is no mention on any sites or email about this) disappointed he asked if we could cancel our stay because that was a big selling point for us- Alexia stated- “if it is such a big deal for you guys you should have called us and asked us if the pool was available before placing your reservation” are you serious? - the cancelation has to be before 48 hours … the pool had “just broken” so how would anyone with any common sense … tell the guest to be “psychic” and apparently it’s their fault - and STILL try to charge people a cancellation fee for not informing anyone about anything. If you decide to stay at any places please call repeatedly I would suggest 3-4 times a day to make sure any amenities you really would like to use when spending 400-500 a night are still in working order- please keep records of who you spoke with and what time you called. Any business that posts they have something- but doesn’t have it at any point and time needs to inform guests and tell them WHEN it should be available- and allow them to decide whether or not they want to stay. But try to gaslight the customers into thinking it’s their responsibility to to ensure the businesses operations- she could have simply stated that the pool was not in operation and offer a solution- or allow them to cancel without penalty- even mentioning it as people checked in so they wouldn’t have to find out later! She suggested for us to walk a block to the Hilton garden and use their pool instead… The carpeted hotel hallways smelled so badly of wet dog it was nauseating. Hearing dogs barking off the balconies, we understand this is a dog friendly place- we are fine with that- we are dog people too- The hotel room had not been vacuumed and the balcony door was impossible to lock. I woke up in the middle of the night unable to breathe the room was so stagnant and suffocating- I had to keep the air conditioning on the entire time, and there was no way to control the airflow- cold air blew directly in your face when you are trying to sleep-the beds where unbearably hard and the pillows went flat and apparently where made from some kind of plastic? It makes your head sweat! So you oh have to decide whether to suffocate or freeze to death- The actual hotel door creaked so loudly every time we opened it- and SLAMMED close- and I know it disturbed other guests. Among multiple other paper cut issues- we had traveled a long way and just wanted to spend time on the beach. - We can’t imagine… spending time arguing or bickering about these things to hourly workers who already have made it clear they lack the ability to take ownership and take initiative… instead of spending time with my family… it was disappointing and frustrating- as a business owner I would be very upset if my employees talked to my guests like it was up to them- to ensure our facilities are functioning. I watched her respond to several other customers with backhanded comments and unnecessary quips -about the snacks, and when they had issues with their room or had a question…so it was not just us. We enjoyed our time on the actual beach-and went elsewhere for the remaining time of our beach trip. I waited until we got home to even bother responding - no one is going to ruin my family’s quality time together. It is not the customers place to train your employees or waste emotional energy on correcting them. Please train them on how to correctly and effectively respond with reason and respect to clients and guests. I know this is a long “review” but this is for people who value their peace and comfort and time. This place did not meet any of those...

Stayed in the Hampton Inn during the weekend of 4/24-4/26 and was not satisfied at all with my stay. I am a Hilton HHonors Silver member, which might not mean much in most cases but I would still appreciate a little more respect from staff members who blatantly disrespected me and my guest.

I went out to get a friend on the boardwalk at about 1AM, when we re-entered the building through the front door, I had noticed the older gentleman working behind the desk at the time was staring at me and my friend as we walked up to the elevators to go up to the room. He approached us and started to threaten us with noise complaints and stated that if he gets a noise complaint he will remove us from the room and kick us out. There is only one problem in this story....we hadn't been in the room since I had checked in earlier in the day, we had been walking on the oceanfront as that is where all of the events were. We had not even unpacked our stuff yet...how could we be the ones that made all that noise which merited a strong warning and a threat to remove me from my room which I paid for. The older gentleman asked a younger black male (who seemed to be working "security" for the hotel during the night time), to escort us to our rooms and make sure we didn't get any noise complaints. I actually felt a tad bit threatened, I had paid good money to stay in a Hilton establishment for a weekend of fun and here I was being treated like a rowdy thug.

Enough about the older guy, lets go into the room....

Initial thought is that of content, I had paid close to $700 for the 2 night stay for a 2 Queen Bed, Ocean View room...the room was nicely sized, balcony was private and had a amazing view. All of those points they get a 5/5, but when you look deeper into the room...you start to notice the small things which you might over look on a normal situation. There appeared to be white stains on both of the main sheets provided on both of the beds, as well as the undercover which had 2 individual stains...one can only guess what those are. There was gum on the floor which had been pressed into the ground, very unappealing. On-top of that, the bathroom fans hardly worked at all...after a ten minute shower, the walls were dripping with water all the way down the ground and literally made the whole room moist, it was unbearable because there was no good source of ventilation. I didn't even know if the fan even worked..

I have pictures of all of the above claims, if I could upload them...I would, and I hope to send this exact review to the Mangers of the Hampton Inn to just inform them of my stay. A stay like this has made me question the future of my stays at the Hilton, and a change may be needed to see if this is the standard for the hospitality industry.

Pros: Nice size room, comfortable beds, nice TV, Mini Fridge, Extra pillows on request and covers, amazing view(10/10), oh yeah...and the bar was amazing! Great prices, great food...and the guy who was working the bar should be commended for his people skills, he made my stay a little bit better and I will most definitely be back to eat some of there seafood!

Cons: Questionable stains(DNA I assume...?), bathroom fan didn't work, gum on floor, disrespectful night shift worker(the older male, not the female!), and the breakfast was absolutely terrible. The orange juice was unbearable to drink and the eggs looked like they had so much powder on them, someone was getting lazy...also no bacon! What kind of continental breakfast doesn't have bacon!

Overall I won't be back to this establishment anytime soon, they get a 2/5 for the bar and the view. I will pay the extra money and go to the Hilton next door...they looked like it had ALOT nicer...

My wife and I recently stayed at the Hampton Inn Virginia Beach-Oceanfront North for what was supposed to be one of the most memorable times of our lives — our honeymoon. We chose this hotel based on the Hilton name and the oceanfront views, expecting quality service and clean accommodations. Unfortunately, our experience was anything but that.

From the moment we arrived, there was no recognition or acknowledgement of our honeymoon, even though it had been clearly noted in our reservation. We weren’t expecting anything over the top — a simple “Congratulations” or small gesture would’ve gone a long way. Instead, we were met with a room that felt neglected and unprepared.

Our room had visible mold on the ceiling, hair in the bathroom drain, and a large crack in the wall. For a hotel carrying the Hilton brand, this level of cleanliness and maintenance is completely unacceptable. It immediately made us question the quality standards and how seriously this location takes guest health and safety.

The issues didn’t stop there. Housekeeping did not service our room at all on the first day. No towels replaced, no trash removed, no bed made — nothing. On the second day, although we did finally receive some housekeeping, amenities like soap, coffee, and toilet paper were not refilled, despite the policy stating they would be refreshed daily. We found ourselves needing to call the front desk multiple times for basics.

To make matters worse, when we went to get ice one evening, the area had what appeared to be dried blood all over the floor. It was disturbing, unsanitary, and made us avoid that entire section of the hotel. It sat there long enough that it was clearly not a one-time accident that had just occurred.

We raised every one of these concerns directly to staff — multiple times — and were assured that they would be addressed. Yet, nothing was done. No one followed up. No attempt at resolution. No apology. We were simply ignored.

The only response we received later was an offer of 15,000 Hilton Honors points — which, frankly, is an insult. We are not interested in a few points toward a future stay when this one was completely ruined. We paid full price for this room, including the additional beachfront premium, only to be met with disregard and subpar conditions. We don’t want points — we want our money back for a stay that fell drastically below the most basic standards.

It’s extremely disheartening to spend our honeymoon — a once-in-a-lifetime trip — dealing with frustration, unsanitary conditions, and zero customer service. Hilton brands should stand for hospitality, comfort, and care. Unfortunately, this stay reflected none of those values.

We are left feeling not just disappointed, but dismissed. And we sincerely hope that Hilton takes a hard look at the management, staff training, and cleanliness protocols at this location before another guest goes through the...