Fox Den RV and Campground — Hotel in West Yellowstone

This campground seemed promising at the start when I called to ask if I could have a tent setup outside of my camper while I was there. I was told by the lady on the phone that it would be no problem and to put it in the special accommodations block when I booked online. I went a head and booked online months in advance to secure my spot and added in the special accommodations block that I would have a tent outside my camper as I was instructed to over the phone. Fast forward to the trip and I showed up the campground around 6pm. I saw my name on a map hung on the door of the office, however, the office was locked. I took the map and set up my camper in the designed spot along with the tent outside of my camper. I go back 40 minutes later to the front office to see if anyone was there to no avail. I called the number on the door and got no answer so I went about my night thinking I was checked in because I made the reservation online and they left a map with my name on it for me when I arrived. The next day I was in Yellowstone when I got a voicemail from the one of the owners saying that I needed to take my tent down. I called back and spoke with a woman who told me that I need to take my tent down and that I was never told over the phone that it was okay to have a tent beside my camper. I tried to explain what was said over the phone months ago and I kept getting the same answer of we know the rules and we would have never told you that. After some time on hold I was told I can speak to the owner and in the background I could hear the owner say "He knows the rules and if he doesn't like it he can pack up and leave." In the end I purchased a tent spot because I was forced to take the tent down at the site with my camper. As I returned the campground my family was met by the enraged guy with a mullet screaming at us for not checking in the day before when we arrived. I explained that the office was closed and I called the number to which no one answered. He said he had his phone on him the whole time, I should have called, and that I showed up too late to check in on time. I told him I most definitely showed up on time, I did call the phone number on the door, and showed him my call log of the exact time I called at 6:40pm. When showed the call log he said that he didn't care and that he almost had my camper towed (which had my dog in it). After this absurd altercation he requested I come to the office to check in at which point he told me that a child had run through my campsite and got seriously hurt to the point he had to be taken to the hospital. I was told that the the father of the child took down my plate number and the owner of the park would send him my way if the police were to get involved. I checked in, told him we would figure the sleeping arrangements out and that I didn't want the tent site anymore. The principle of telling me over the phone that I could have a tent beside my camper and then calling me a liar when I do so is absolutely absurd. I also think that this owner guy with the mullet should NEVER be allowed to interact with guests because of his short fuse, foul language, and willingness to start an altercation without speaking to the paying customer first. I would never in a million years recommend this campground to anyone while this gentleman is employed there. I never heard anything about the "kid that went to the hospital" and even if i had it says in their rules to not let your kids run through other campers sites. Overall, this was by far the worst camping experience I have ever had and the only way I see them getting any business at all is their proximity to...

DO NOT , DO NOT, DO NOT STAY HERE. GET A LAWYER FIRST. WHATEVER YOU DO DO NOT STAY HERE. READ MINE AND OTHER 1 STARS SO YOU KNOW.

Beware of a guy (mullet) that calls himself the owner

Fox Den - you have not returned my money that you are fraudulently trying to steal. Below is my reservation (June 10th for July 24) that states paid and all set. I parked in what you call a tent site just like any other car / truck and did not use any of your services my truck is/was 20' like any other car / truck. did not even put up a tent - could have. Sorry but your policies are not in accordance with the fraudulent actions you are taking.

When your employee checked us in the reservation moved from a reservation to a completed service with $0.00 due on arrival as you can see below. You cannot demand money after the fact. Your lack of business acumen or management skills does not allow you to take money from me because of your ineptitude.

I have made a Police report here in Canada with the RCMP - file # available - doubt you want it.

Your reservation has been confirmed and you're all set!

This email is a confirmation and receipt of your reservation.

This reservation will appear as “campgroundbooking” on your credit card statement for your Visa ending in xxxx.

Reservation Confirmation #3bb0f Type Tent Check-in Jul 24, 2022 after 2:00 PM Check-out Jul 25, 2022 before 11:00 AM Invoice #62a3b68d6d2753001dd3bb11 Jun 10, 2022, 3:24 PM Description

Amount

Days (Tent) x 1 US$35.00 Fees US$1.00 All Taxes US$4.90 Total

US$40.90

Due on Arrival

US$0.00

Beware; Choose another.

Aug 8th. Still no sign of the money you took without authorization. FYI this will not end until you send the money you took fraudulently.

Fox Den RV and Campground it is Sunday Aug 7. You have not returned the money you fraudulently took using my credit card without authorization. I have given you an opportunity to make this stop and for us to return to our normal day to day.

Remember you started all this and you reap what you sow.

Again. I suggest you return my money.

BEWARE, BEWARE of Person with a mullet saying he is owner. Do not stay here and if you do just ignore this person if he decided to go off and call sherriff.

Aug 6th - Yellowstone Sherrif returned my call and advised they are happy that I have warned them and the community about this business and they/re bad behaviour. They also said they were so sorry that this business created such a bad experience for us in our first visit to the Yellowstone area and wish we to come back and just choose another place when we do. They have advised me to seek legal advice locally, which I am doing.

Aug 4th. Update. Beware beware. This place just put through a fraudulent charge on my credit card. I paid via reservation over 1 month ago. They put through another charge of $85 usd

I am in the process of filing a police report and filing another fraud claim with Visa.

July 25th. Choose another. Beware of drunk who says he is the owner. Comes over after we have checked in and paid and had dinner he starts threatening with aggressive behaviour saying we are liars and we have to pay more to park in this parking lot with not even a picknic table. He did not like it when i challenged his behaviour...

Beware DO NOT stay here and I’ll be happy to tell you why !! We booked our site over 3 months ago for 2 nights and were given our site number that would accommodate our trailer BUT when we arrived at 12:56 pm (check-in is at 2 pm) another RV was in our reserved site, so we thought maybe they just hadn’t checked out yet. We went to check-in and were told that they had arrived about an hour ago and they had given them our reserved site so, they would just give us a different one. So they gave us the site number and it was so narrow that we could not even open our slides! So, again we went to the office and they gave us another site this one was so short that our camper was sticking out in the middle of the roadway preventing any thru traffic from going by. Again, we went and let them know that that one wouldn’t work either. Now they tell us they have one that’s reserved the next night for another RV but that we can have it. WHAT?? Are you kidding me?!?!! So then we would be doing to that RV what we just had done to us. Absolutely NOT!! Now the real kicker to this story… is they refused to give our money back for the reservation that we had made and paid for over 3 months ago and they are the one that gave our reserved spot away!! And he was not losing any money, in fact he doubled his money because he collected from 2 people for 2 nights for the same site !! Yes, we checked the next night and the same RV was still there. So do yourself a favor and DO NOT waste your time making a reservation for this SCAM of a campground. Interesting enough if you read some of the other low reviews you’ll see that it seems he’s making a habit of charging twice for the same site and refusing to give back any money ever !! Unless of course one reviewer threatened to do legal action and he did give theirs back but wanted them to remove their post. Absolutely the most disgusting customer service I’ve...