Nantucket Inn & Suites in Wildwood — Hotel in Wildwood

My family and I I recently stayed at the Nantucket Inn & Suites in Wildwood, NJ due to a last-minute funeral. We drove in off the street and were able to secure a room at what seemed like a fair price based on the description given by the front desk agent. I informed the young lady who checked us in that my wife would be arriving soon and that we would need parking, to which she assured me there would be no problem.

Upon checking into the room, I quickly realized that I had been misled by the photos I saw online and the description provided. The room was not as advertised: there was leftover food in the fridge, a towel hanging in the back bedroom, and a hair tie full of hair on the bathroom doorknob. My kids were very tired and hungry, so I didn't complain immediately because I wanted to feed them and get them to bed as quickly as possible.

The next morning, I spoke with Marcos, the manager, about the issues. He said he would address them, but he didn't act like it was a problem and did not even apologize. This was very poor customer service, unlike anything I have experienced before. My wife, who was too upset to drive the previous night, arrived the following day. I went to get her a parking pass so we could go to dinner, and the young lady called Marcos. He initially wanted to charge me $35 for the parking spot. After reminding him of the situation, he said he wouldn't charge us and that my wife could park on the lot.

When my wife arrived, we noticed a sign stating that cars without a permit would be towed. I went back inside to clarify how they would know it was my wife's car, and the attendant was unsure, so he fetched Marcos. This time, Marcos said he would give me a "deal" and only charge me $20. I reminded him that he had just told me my wife could park for free. He responded, "I have to make money." This was absolutely unacceptable.

This man is not a professional, and I will never stay at this place again, nor will I recommend it to anyone. The overall experience was dreadful, and the lack of proper customer service was appalling. Save yourself the trouble and...

My overall experience there was not so great check in was very smooth but booking through another site didn't tell us there would be a fee for bringing pets... I'll say if you have a lot of luggage you should try to get a first floor room there is no elevator to help you with you luggage you will have to carry them up flights of steps rooms was ok I'll say if you have your own blanket bring it if you can ours had long blonde hair on it I guess from a previous guest but the main thing I will say is the motel is not pet friendly as they say they are just say you can have a pet with you put only to say in the room they are not allowed to explore the hotel with you we had a bad experience with the staff there my pet is a service dog I was sitting by the pool in a lounge chair when my partner was in the pool one employee came up to me very nasty saying the dog can not be in the pool area when there is no signs that states that at all no one even told us this at the time of check in or anything so how would your guest know she was laying on the ground not bothering anybody at all we asked the guy to get the manager even a bigger mistake he was even nastier with his attitude I believe his name is Marco he even went so much as slamming the door in our face when we went in the lobby to speak with him also stating that our review won't get him fired today or tomorrow what kinda boss says things like that to his guest that is staying at his property I feel as though this is all because of the kinda dog she is he basically was discriminating on the type of breed she is.... I just want them to learn manners and respect their guest that has paid to stay there because we thought we would be treated kindly because of the pet friendly status they have and clearly explain and place signs so their guest know where they can and can not...

I stay at this place on 8/18-8/20. The call Manager(Alex) have no customer service skills. I check in around 7pm. My family and I when to the room to find out I was giving a room with now view. I had pay for a room with a balcony to the City... Our bed was full of sand and the floors too.. The room was not smelling that great. I when to speak to the Manager(Alex) and explain our situation at that point. the first time Alext told me you need to speak to Travelocity who I had book the place online. Alex, told me that was there mistake. I when to the smelling room and call Travelocity and spoke to customer service. They told me I was correct on my reservation and they will contact the hotel manager for me and call me back after. I when back down downstair to the Hotel manager to see if he was able to get use a different room. Alex, was busy with other customer ..so I waited to he finish with the customer witch he was complaining as well. When Alex finish with is customer. He told me what do you want a discount or money back... Because I can't do any of that. I'm sure if It was sunny outside you would not be complaining about your room. This was the exact word Alex use. I got up from the chair and told Alex the Manager.. Excuse me.. are you talking to me. Is that how you treat your customer? You have no right to tal to me that way you with the problems in your MOTEL and Reservations. I'm been nice about it. you have not right to tell me that. Where did you get your manager skills from. Alex answer, Nancy I'm sorry if you did not like that. there is nothing I can do for you. I will give you a bottle of spray for the smell on the room and I can change to room tomorrow but, you still will get no view. This wat I got...