New York Thien Phuc Powered by RedDoorz — Hotel in Ho Chi Minh City

The people who work at this hotel treat their customers like dogs. You are constantly heckled for payment (even after staying for weeks and paying every other day). You are not allowed to borrow even a piece of tape. I have never encountered such rudeness in service staff before in my life. No apologies from any of the staff even after I complained and emailed the manager. They obviously DO NOT WANT YOUR BUSINESS. ||||If you like to be aggressively scowled at when walking into the lobby, hounded for money, and treated like you are being done a massive favor then by all means, give you money to these cretons. ||||There are dozens of other hotels on this street and the one parallel (The Thao Nhi is excellent) run by nice people that care about customers and customer experience. Pick one of those.||||Regarding the physical aspects of the stay: half of the days there was drilling going on above my room (and I was NOT notified of this in advance) that was so loud that my Skype partners could NOT EVEN HEAR ME TALK OVER IT. That is embarassingly bad. The hotel is also next to a night club, that blasts music all night long (til about 2 or 3 am). There is an audible rumble of bass in the rooms.||||All in all, the worst customer service of my life and being treated like dirt were enough to write a review (this is actually my first review....the service was so bad that I created an account just to write this review....after, of course, emailing the owner and talking to staff and telling them that a simple apology would prevent this review, but they told me:...

I had read a few reviews before booking this and was a little apprehensive before I arrived but this place is ok. Just slightly off the main tourist area of Bui Vien in a relatively quiet street the room was large with a balcony overlooking the street below and a temple opposite. Yes the temple did wake you up at 5am when they banged a gong and chanted but all part of the Vietnamese experience and much nicer than the loud music blaring out from streets further away. There was some noise at night but all stopped around midnight. ||Room itself was large, clean and light with lots of storage space. Bathroom on the small side but shower was hot. Nice to sit on the balcony and watch the activity on the street below as always something going on.||Would definitely recommend paying a bit more for a room with a balcony as saw inside one of the other rooms that had no window and looked small and dark. We only paid £50 for 3 nights so good value. Staff helped to book a motorbike trip for us as well as cheap taxi to airport. ||Some good cheap restaurants in slightly smaller street next door.||Negative points - Breakfast was basic, choice of eggs cooked different ways with a baguette and you sat in a small room at the back of the ground floor that looked like it was used for storage at other times of the day. However cooked to order and quick. ||Overall happy with our choice for the price although as an area generally I preferred the less brash location around Ben Thanh where we stayed at the start...

We booked three rooms for my family which was visiting me from Australia.||||The air conditioning in my granddaughters' room wasn't working, and it took until late at night before it was finally fixed, keeping the kids up long after their bedtime.||||My son and daughter-in-law's room stank of raw sewage and they asked for a room change. They were moved to a room at the front of the hotel. As it turned out it was opposite a bar with a band that played at what seemed million decibels until well after midnight. My son said that the room was literally vibrating and they did not get to sleep until after 1 o'clock.||||The next day they asked if they could again change rooms because of the noise, and were moved to yet another room.||||The hotel them informed me that this room was an upgrade and I had to pay another USD 14. While it was a relatively small amount, I was furious that management should be so unscrupulous and unprincipled as to try to charge us extra to fix the problems of their own making.||||I demanded a refund for the next two days, which was given, and we moved out.||||Stay at this hotel if you want a steam bath with no air conditioning, a room that smells like a toilet that has not been cleaned in six months, or a room akin to a...