Beauté magique — Local services in Paris

⭐ 1/5 — Very disappointing experience

I came in on a Sunday when the salon was almost empty — only one client was having a manicure. I asked for an express mani with semi-permanent color. Unfortunately, the technician doing my nails spoke to me in a very unpleasant tone, raising her voice almost every time I asked for something.

When I finally asked her to please speak more respectfully, as I was a client and expected a polite attitude, she didn’t apologize. Instead, two other employees started defending her and speaking to me in a similarly rude way, saying she was pregnant and that I shouldn’t “talk to her like that.”

Regardless of personal circumstances, professionalism and respect should always be part of customer service. I was polite, just in a bit of a hurry, and still expected decent treatment.

Sadly, this experience reflects a broader issue I’ve noticed — customer service in many Parisian salons still leaves much to be desired. I wouldn’t...

I 100% recommend, they are very welcoming and do a wonderful job. I've been there multiple time and the person who came yesterday at 2pm was very rude. The nails artists there are extremely competent and do a wonderful job. Every single one of them will offer you anything you wish, even FOOD. I love them with all my heart and my best friend works there and she loves the environment too. Very friendly....

I don’t normally leave reviews but I got a Brazilian wax and a pedicure here and was so impressed. The lady was so attentive and went above and beyond to squeeze me into a last minute appointment. Really really positive experience that I would...