Arhaus — Local services in Atlanta

Save your time and your money and don't go to this store!!! I have had the worst experience since my first day and has gone downhill since past delivery. When I went to the store I experienced one of the worst sales people I have come across. Diane was so scattered brained through the entire transaction. She tried to sell me a sectional for $4,000 more because she didn't understand how to put it in the system. When we said how come it is $4,000 more by just add one piece to a sectional she said i don't know that that just what the system says. Once we questioned it got so obvious she didn't know what she was doing that a regional manager who just so happened to be working in the store had to jump in and save the transaction although that was not his job that day he was just working quietly in the corner of the store. I should have run that day but I didn't. I thought maybe its just Covid and they are reopening so I will give her a break. I went on and ordered but soon learned from communication happening about the order that I should have gone with my gut. I ended up wanting to buy pillows for my couch that I ended up working with someone out of the Charlotte store just so I would not have to work with Diane anymore. After the order being delayed 3 weeks from time that Diane told me it would be here and have daily wrong information for three weeks as to when my order would arrive (honestly for 3 weeks she told me wrong information EVERYDAY when I called. ) The assistant manager Michelle got in involved and in the beginning I thought that she would help me but to be honest she was just as bad as Diane. Very little information, I had to call everyday looking for update and when I questioned her she had same response as Diane, "I don't know" Your the manager and you can't help your customers with more information than "I don't know." Delivery day of 1st part of my order----they delivered part of sectional and left the other part of it. Who delivers part of a couch? When I called to question no one had any clue what was going on. Responses I got were we have to get the store manager Eric involved but he wont be back for a week. A week and no one is covering him that can help with the order. You are suppose to wait a week after they deliver only part of your couch because the one manager is the only one that can help? Come on. The best was from the assistant manager Michelle who said I have been emailing Logistics for several days and no one is responding. When I said can you call her answer is stores cant call Logistics. What are you kidding me? Store managers can't call corporate and get an answer to customers orders who have things missing? You seriously have to wait until they email back and according to the manager they have been emailing for days with no response. SO BAD I DON"T HAVE WORDS! Now we are awaiting to see if they can find the other part of our couch and deliver the additional couch. We have already been waiting 16 weeks I wonder how long it will take to get this part. I am sure it will be a disaster because everything with this store has been a disaster. On a side note my transaction with the Charlotte store was great. The designer helped me pick pillows by give me a CAD drawing, I placed the order. They arrived without any issue. Take this review for what it is but buyer beware on this...

Is it possible to provide no stars? This company fashions itself as an upscale furniture company. Their customer service speaks otherwise. My wife and I bought a couch prior to black Friday in 2021, and we are still actually waiting to receive it after being guaranteed that 28 weeks was the absolute latest it would be delivered, which would have been late May. I have had to call directly for any information related to the delivery of our product with no communication being initiated on their part. They claim to have sent multiple emails in the last few months, but I have not received any of them. I asked finally in June to speak to the manager and it took them 2 weeks to the day to get back to me. I also asked for a call, and they chose to email instead. If I took 2 weeks to get back to people who needed my help I would have no business. As of now our sectional is supposedly going to be delivered at the end of July or early August, which would be 2-1/2 months after the guaranteed latest date. I continue to use the word guaranteed because their employee said that it would not be later than the latest estimated date. They have denied that they said anything like this, but my wife and I both heard it exactly that way. In addition, per their manager it is not their policy to provide any sort of discount or additional compensation due to delays no matter how long they may end up being. Rest assured, though, they are going to get THEIR money at least a month before delivery. I have been beyond disappointed with the customer service from this company. We have now had dealings with Ethan Allen, Bassett, Haverty's and Pottery Barn as well. Not only did we go to these companies for other furniture after the initial order with Arhaus, but we received all of our furniture from them on time and had great communication with our sales associates entire way. It has been a stark contrast to our dealings with Arhaus, and I would encourage literally using any other company besides them in the future. It is not worth...

I am writing this review for my wife. She purchased several Magnolia Plates to make a design on our wall, similar to the one in the store. Before she could hang the plates they where packed away as we decided to move into a new home. Months later, the plates were unpacked in our new home and my wife decided to hang them, only to realize that most of the plates where defective. The defect is that most of the plates do not have the holes on the back for hanging. My wife called Arhaus in an attempt to make an exchange and they told her she needed to have a receipt or bank statement for proof of purchase. Each plate has the Arhaus name proudly displayed on the back, which is undeniably an Arhaus product. The Arhaus policy is, the store manager has the discretion to make the exchange regardless of defect or not. Arhaus has a very poor store policy for taking responsibility of defective merchandise with their name on it. I can't see making another purchase of any kind from this company.

UPDATE

More than a month ago I gave Arhaus a review which recieved one star. After recent events, I've changed my mind and have decided to give Arhaus zero stars. After my one star review, the owner responded and told me someone would contact me, which they did. Here is the email.

Hi Aubrey,

Thank you for reaching out. Would you mind providing the name of which your purchase was made under? We are trying to locate your order in our system. Thank you!

Christine Higgs

ARHAUS I Your Home

To which, I provided the information. I have not heard anything from member of the Arhaus team, including Christine Higgs. I think the response to my review was nothing short of internet theatrics to make it seem like Arhaus does the right thing. Obviously, that's not part of their policy.

Apparently I can't post without giving at least one star. So there you have it, Arhaus is saved by...