Bank of America (with Drive-thru ATM) — Local services in Atlanta

I just moved to town and was suggested by a collegue to use BOA for direct deposit, which was fine since my home bank does not have branches out here in Atlanta. I went to BOA with my wife to set up a joint account, and the appointment lasted 2 hours. At the end of the appointment I noticed that my first name was wrong on the document that I was signing. The officer assured me that it would be fixed on my debit card arriving in the mail. Anxious to leave after 2 hours, I left, and the next week my name was still wrong on the debit card. I went back to the branch, talked to the same officer, who told me she had 'fixed it' and 'it must be that the information is backed up' or some such nonsense. I left after she assured me that it was certainly fixed this time. Well, just got my new card in the mail and guess what: still wrong. Now it is spelled the same was as before (wrong) but with an "e" at the end (also wrong). Too bad two wrongs don't make a right.

Ridiculous experience. ...

Bank of America Midtown is one of those branches that actually makes banking feel… human. The location is super convenient—right in the heart of Midtown, close to the MARTA station and plenty of coffee spots if you want to grab a latte before your appointment. The lobby is bright, clean, and well-organized, with ATMs that are almost always working (a small miracle in itself).

The real highlight here is the staff. Whether you’re opening a new account, getting a cashier’s check, or just have questions about fees, they take the time to explain things clearly without rushing you. They’re friendly but professional, and I’ve never felt like “just another number” here. Wait times can get a little long during lunch hours, but if you go mid-morning, you’re usually in and out quickly.

Security is solid, the ATMs inside feel safe to use even in the evenings, and there’s a decent amount of seating while you wait. Overall, this branch makes handling finances far less stressful than it has any...

This is pathetic location with no concern for customer service or urgency. Walked in to change my debit card pin because I forgot mine. Couldn't reset it online or over the phone, I was required to go into a branch. Once I get there, they say all bankers are busy and it'll be "several hours" before anyone can help me reset my pin. Otherwise they can post mail my pin to me. I didn't know banking was supposed to be that hard. If BOA can't provide pin resets online, then maybe I shouldn't need an appointment or wait several hours at the branch to reset my pin. If you're a midtowner, my guess is any of the other banks within walking distance will be a whole lot better bc I can't imagine another bank saying it'll be several hours for someone to help reset your pin....