The Buckhead Massage Company - Buckhead — Local services in Atlanta

I never thought there could be such thing as a bad massage until I went to Buckhead Massage Co. My massage room was right at the front door. Literally. Every time a customer opened the front door it sounded exactly like someone walking into the room where I was laying naked. Not relaxing. Then it was impossible not to hear every single word they said as they spoke with the front desk...I mean, I was literally 6 feet way with just particle board separating us. The "music". Loud. Perhaps they thought they could drown out the sounds of the front door and reception desk activities? It only made the overall noise level and distractions that much worse. And the music was not your typical "spa" type music. Ok, that could be just a matter of preference. However, the mutually agreed upon goal is relaxation. Right? As I tried not to hear the constant front desk conversations and front door opening (some people knocked, others barged in, I experienced all the various options) I focused on the loud music. At one point there was one 5-7 minute (felt like 20) synthesized version of what I can only describe as the undulating cheers of the crowd at soccer game. It was almost laughable. Then it suddenly got worse. They added in the sound of police sirens (I am not kidding) into the background. What playlist was this exactly? It finally started fading out, sirens being the last to peter away and then BAM! the next track was a loud piano piece that made me jump at, not only the sheer volume, but how it came out of nowhere. Now, I don't want to complain about my nice enough....um, "massage person" (she was not trained so I cannot call her masseuse) but her hands were not just untrained, but cold (again with missing the mark on "relaxing") and rough. Buckhead Massage Company, how do you justify this completely unacceptable experience? And you are not inexpensive!!! Do not go here people! I have had good and so-so massages but never, ever have I walked out of a massage thinking it was a waste of...

I’ve had great experiences here prior. But it appears they’re under new management or something shifted in the running of this place.. Customer service is really shaky & the massage therapists are unreliable. I went today and for the second time my therapist was “running late” or had car trouble. This happened last time but the girl showed up a little late, whatever we’re human. BUT today..They asked me to go to the other location after showing up for my 12 appt in Sandy springs, so I did and the new therapist never showed up to the buckhead location..you shouldn’t book clients if you don’t have the staff to cover them. It’s a waste of everyone’s time, and my money. I will not be going back.

Circling back and replying to their reply. There’s absolutely nothing unreasonable about expecting my appointment to be honored. Is it not a policy that if the client doesn’t show up they get charged a portion or the full price of the booking? In what way does it make sense for me to wait an HOUR AND A HALF for no one to ever show up for my massage and not expect some kind of customer service perk in return. You wasted over an hour of my time and I never got my service. You can respectfully disagree but at the end of the day your team dropped the ball, some ownership and an apology would be appreciated and may preserve a client/relationship. However this was handled so poorly I will not return and I’ll make sure to mention this experience with everyone I talk to about your facilities. I also want to mention that I asked the receptionist to have someone in management give me a call after my therapist never showed up and no one did. But you’ll write a snarky reply on a Google review. Good customer service is clearly not on the docket for...

This was my 2nd visit for a couples massage. This was my first time having a male massage therapist. My first visit here was amazing, we enjoyed every minute. This time around was no different, except my massage therapist was not what I expected. He arrived after we checked in. He didn’t say hello then and didn’t really say hello when we went back to our room. He asked about trouble areas and if there was anything to focus on, that's it. He asked me to pull my hair up but I didnt have a hair tie. He was suppose to be bringing me one, but I ended up having to go out in the hallway to ask the other masseur for a hair tie. He seemed annoyed at the other masseur. Although I did enjoy the actual massage, his demeanor and mannerisms didn’t give relaxing at all. When he was done with my massage he didn’t even say anything he just left the room. My husband told me everything was done. I didn’t like how he kept pushing down the mask on my eyes and every time I would shift my head he would turn my head back with a slight force. I was trying to look over at my husband and he turned my head. I didn’t want to make a scene, I just went with the flow because I really wanted to enjoy and relax. He seemed like he didn’t want to be working that day. He wasn’t gentle when moving my legs and arms. If I wanted to drift off into a nap, his touch was with a little force so it would wake me every time. I will definitely book again when we’re in town, but I don’t want him again for my massage. The lady my husband had, he said she...