Sora at Spring Quarter — Local services in Atlanta

Sora Review So I’ve been thinking about a review for several months since I moved in on June 1. However, I think I needed time to really process a lot of different aspects of the building in order to give what I think is a fair review. On the whole, I’d give the building three stars (if I could split the stars I’d probably give it two and three-quarter stars).

Most of the good things about the building have to do with the building itself: the amenity spaces, my unit, things like this. These probably deserve a 4.5 to 4.8.

The downsides of the building really have to deal with how the building is managed. This is about the speed with which management responds to concerns and their capability and or willingness to address concerns. On this regard, I would rate the building a two. And this rating is largely the fault of the building manager Vanessa, who evinces a lack of a high standard of professionalism that quite frankly permeates a number of the concierge staff. This is surprising given that this is a Bozzuto property and the last Bozzuto property in which I lived, Overline Residences, was fantastic.

An example of the appalling lack of service is the security door between the elevator banks and, essentially, the outside of the building. This security door has not locked for the entire 3.5 to almost 4 months that I’ve lived here. The first week or two that I lived in the building I saw the building manager looking at the security door and I spoke to her about it and she said, at that time, that she didn’t wanna give a deadline for when they would fix i the door because she didn’t want to disappoint all the building residents. I read this is not wanting to be accountable for actually fixing the door which remains, to this very day, un-fixed, after four months. And, to be honest, I have no expectation that it will be fixed before I leave the building.

At other times there have been mountains of trash in the loading dock area. I have added some pictures for reference. This, of course, is wildly unacceptable and dangerous given that I use my bike or scooter every day and the bike room is just beyond the mountains of trash that you see in some of the photos that I’ve added.

Additionally, new tenants are supposed to receive an email and an app which allows them to manage guest parking. This was supposed to be done four months ago when I moved in and it has never been done, and again; I have no expectation that that will be done in the near future.

In my unit, my dryer isn’t exactly drying clothes. It’s sort of half drive them and I put in a request to have this looked at. Once again I was given no timeline for when I can expect that to be done. I’m just told it’s not an emergency and therefore will be done in the order that it’s received.

It should be noted this is such a contrast to the Overline Residences, another Bozzuto property in which I lived, where all of the staff were fantastic and extremely professional. Moreover, everyone there communicated with each other and the building tenants do balks were rarely if ever dropped. If there was a building-wide issue, they frequently notified the residents in building via email and they were not afraid to give us notification about issues and give us timelines for repairs. At Sora, the preference is to promise little and deliver less. For this reason I give the building overall three stars, but probably closer to two and...

I typically don’t leave harsh reviews, especially since I’ve worked in customer service myself and understand how difficult it can be to deal with demanding customers all day. I try to be patient and respectful, especially with front desk and leasing staff. That said, my experience with Sora has been frustrating from the start.

It began on July 2nd when I toured with Makhai. During the tour, he was on his phone the entire time, offered no real information about the apartment, and didn’t provide a brochure or follow-up packet. I had to prompt every question myself. I brushed it off, thinking maybe it was just an off day. He told me he would send me videos of the floor plans I was interested in since they only had 1 apartment to show me on tour, but those videos were never sent even after I emailed a follow up request for them.

After that, I reached out via email, since no one ever picked up the phone when I tried calling. That’s when I began speaking with Ivy. I’ve attached our email correspondence — as you’ll see, I was given very few clear answers. The responses were vague, unhelpful, and often circular.

Over the last two weeks, I’ve called the front desk 15–20 times, and the only people I’ve been able to consistently reach are the concierge team — Diamond and (I believe) Goddess — who have been the only saving grace in this entire process. Every time I ask to speak to a concierge person, I’m told there’s only one leasing agent available and that I’ll get a call back — but no one ever follows through. I have yet to talk to a leasing agent over the phone.

The final straw was today. I had a virtual tour scheduled for 12:00 p.m., confirmed by Ivy. I joined on time and sat on the call for a full hour — no one showed up. I called the front desk again (it took 3–4 tries to even get through), and they apologized, saying there was only one leasing agent, but offered to reschedule for 3:00 p.m. I agreed, and moved a few things around so I could make it. Again, I joined promptly at 3:00 p.m., and again — no one showed. As I write this, it’s 3:44 p.m., and I’ve been stood up for the second time today.

What’s frustrating isn’t just the no-shows — it’s the complete lack of communication and accountability. I’ve been ghosted for nearly three weeks. I’ve been more than patient, respectful, and understanding throughout this process — I even acknowledged to the staff that it’s a busy season with students returning. But if this is how hard it is to reach someone as a prospective resident, I can only imagine how residents are treated once they’ve signed a lease.

This whole experience has made it abundantly clear that communication and organization are not priorities here, and unfortunately, I can’t in good faith move forward with a place that makes it this difficult to even get a basic...

I've lived here for four months and have noticed some worrisome trends. I would encourage all prospective residents to review the newest reviews and disregard reviews from people who have only toured. If management does not make adjustments, I predict people will not renew their leases and will seek better value elsewhere.

1. Fetch. Read Google reviews for Fetch and you will see everyone hates it. It is expensive (yes, you will pay for the right to receive packages on top of your rent). They will lose some of your packages and the packages they don't lose will show up a day later than they would without Fetch. I hope management and ownership will reconsider the use of Fetch as the building does have a room labeled package room as well as lockers in the mail room that are not used. In the meantime, front desk workers have told me that they are instructed to turn away deliveries to Sora which is super disappointing as I've had packages returned to sender to be re-shipped at my cost.
2. Guest parking is over $36 a day, or $18 with the half off code provided for residents. It's disappointing to have to pay $60 for a weekend when my parents come to visit. This feels very nickel and dime-y like they are looking to profit off of residents' guests and is above market for other class A apartments.
3. They are constantly changing the rules for parking and the pool to the point where it is impossible to keep up. No less than 15 emails/notifications on each. Feels like we live in a college dorm, not a professionally managed apartment complex. They recently marked seemingly half the parking spaces "reserved" so they can charge $150 a month for them instead of $100. 2-person limit to guests applies to the pool? Elsewhere? Nobody knows for sure but they are eager to enforce.
4. For such a "green" brand, it's ironic that we're over six months in and there is still no recycling available of any kind.
5. They have a contract with Atlanta Luxury Rentals whereby people can rent out units for a night or two - other complexes I have lived in enforce a 30-night minimum stay which ensures that it's not just people who want to come party for a weekend (which seems to be the case here). I didn't realize I was signing up to have new neighbors every weekend, which makes the building feel less secure.
6. Parking gate and at least one elevator have been broken for the better part of a month.

Advice to management: it's time to focus on providing the value that residents are paying for - please stop nickel and diming.

Yes these are small complaints but there are certainly a lot of options at this price point. I've lived in other top apartment complexes that are managed much better and now I know what to...