Relax The Back — Local services in Bellevue

Relax the Back in Bellevue is my favorite store of all time. We live in Richland, Wa and from time to time we drive over the mountains to test drive chairs and then drive home. While the store was crazy busy yesterday, the staff did an excellent job of talking to each customer as they came in and provided personalized, educational, customer service for each one. There are no high pressure sales tactics here. You can come in, receive a free 30 minute massage in one of their massage chairs, and not purchase anything. The staff trust that your body will let you know what works best for you. This is truly a relaxing store to shop in!

Danielle greeted us with a friendly smile as soon as we walked through the door. She then went on to spend the next 5 hours patiently explaining the benefits and proper usage of every chair, table, and product we looked at yesterday - while also serving a number of other customers as well. I have had 5 neck surgeries, so Danielle helped each chair fit my body, made sure the neck support was comfortable, and patiently answered my many questions. When sit-to-stand desks caught my eye, Danielle explained the benefits of the desks they had on the floor as well as the needed assembly units that would be required to set up my laptop so it would be at the right height for healthy body mechanics. I honestly hadn’t come in hoping to buy a sit-to-stand desk on this trip, but the quality of the Invigo Ash Sit-To-Stand desk was such a beautiful answer to the recommendation from my surgeon that I use a sit-to-stand desk to decrease my neck pain that we couldn’t say no.

Having previously purchased a HT Perfect Chair, I was also eager to try the newer Human Touch Gravis ZG Recliner with heat and massage. Hands down, the quality, comfort, massage, and heat make this the Cadillac version of Zero Gravity recliners. Human Touch finally made a chair that allows the neck region to be adjusted via a motor so that it supports each user in just the right way.

We want to thank Danielle for her excellent customer service and her tireless willingness to help us make wise choices. They even loaded the heavy Gravis chair into the back of our car for our trip home to see Richland. All in all, this was another successful trip to Relax the Back...

Great Service and products. I went in looking for a zero gravity chair as I saw they carried the Human Touch line of Perfect Chairs, which I was familiar with from having one 15 years ago (my ex got it). Hale H. took the time to bring me up to speed on the changes in the product line since I last had one, and was the epitome of a helpful, zero-pressure sales associate. He took all the time to go every every detail I was curious about then let left to us try and retry as much as we wanted without any expectation, only to come back as we came up with new questions. The manager, Brittany, was equally helpful when it came to the purchase. After delivery, we had two small issues come up with the chair, and this is where buying locally paid off - A quick call resolved the first, and for the second one Matt and the delivery crew altered their schedule to come to our house only 1 hour later to resolve it and show me how to fix for future reference if it ever happened again (it was easy if you watched it, but hard to put into words). I'm the kind of customer who values quality furniture, and the Perfect Chair(tm) goes along with the Eames and Aeron chairs we have. When buying brands like those as opposed to Ikea (nothing wrong with, just different), the warranty, and service really matter, and I have complete confidence in Relax the Back to provide that, as they already demonstrated to me. Highly Recommended, and...

Absolutely outstanding service. Due to scheduling conflicts, I was not able to get the unexpectedly broken base of my executive Lifeform chair replaced on the usual delivery day Friday, but the Operations Manager (Matt) arranged to come out today, on a Saturday, specifically to get it done and to check over the chair to make sure it took no damage from toppling over when the base broke. This particular store has always been helpful, friendly, and reliable in keeping their records up to date, checking for replacement parts (I had a faulty chair tilt mechanism a few years back), and in being willing to accomodate their customers. Now, the Lifeform executive chair is very expensive, but I've had it since early 2015, it is incredibly comfortable, and most of the parts do indeed have a lifetime warranty--which means I no longer have to shell out $250 a year for cheap knockoffs that ONLY last a year! Buy quality with the Lifeform company, and if you live in the Greater Seattle region, go see what they have at the Bellevue...