Ethan Allen — Local services in Bellevue

hope that my experience could serve as a warning for all the future customers. Ethan Allen Bellevue store has a bad business ethics and sales hungry where they will promise and guaranty something to make a sale. People who's involved Store Manager : Sue Tuttle Sales associate: Xichuan Li (Show Li) Design Consultant: Britney Whitney My mother is in the market for some new couches for our living room, she doesn't really speak any English so when she was looking for furnitures she saw Ethan Allen provided Chinese translations and services. We were assigned by a Designer named Xichuan Li who speaks Chinese and who teamed with Brittany Whitney and their store manager Sue Tuttle. They suggested give them a budget. Though not knowing what the market price was, my mother wired the money they asked, because they have told her to have a bigger budget if she doesn't like the items they can return them. Xichuan Li had told my mother that "they wanted to see how the home would feel with the stuff they picked " Remember, my mom asked for two couches and a couple of paintings. On December 13th a large trucked stopped in front of our home with two mover without an designer asking to unload all the stuff. We were really confused because we had only order two couches and possibly a couple of paintings. So we called Ethan Allen asking where's the designer and what we gonna do with all 75 items ranging from table tops, vases, 30+wall paintings and a invoices of over 50k. We wanted to refuse the shipment and told both the truckers and the store a gal from Ethan Allen. She said her manager told us just unload the stuff and they will have a designer(Britney) tomorrow as it was her day off. So I asked her if the items will be returnable after it's unloaded she said yes, The next day at 4pm the designer came with 1 designer (Britney), 1 Chinese interpreter,1 wall painting hanger(which cost 180 for less than 2 hours of work) and 1 helper. They stuffed everything they could to max out the budget. Mother said that's enough, first we didn't order this many stuff and second it doesn't fit our likings and ask them to halt the project and return the items expect the couches we had actually wanted. They begin to sound demanding where she tells my mother " I really like these paintings on your wall , why don't you like it" my mother repeatedly telling the translator to translate those paintings don't fit the house like the way she wanted. Then the designer told her that we had ordered and paintings it would be 15% restocking fee if were returned, my mother said that's not what the sales consultant told her and we asked for Xichuan to clear things up what she has told my mother. They said Xichuan don't work with us anymore whom took all the commissions from our sales over 50k worth of items. Then those people left. After 1 week of no response we called the Ethan Allen Bellevue store and they said they were busy and will have the truck come pick up the items we wanted to return on day 1. Soon another week goes by where we constantly contacting them. The reply we got was the store manager Sue Tuttle stated Ethan Allen wasn't liking the idea of us returning the paintings which was bought with their sale's intended making commissions. Finally we had to come to an conclusion where the manager too felt it was unethical on what Xichuan Li as an sales consultant did and agree to accept part of returns. But we have to bring back those returns by ourselves, or pay them 129 dollars for them to pickup. At the same time, Xichuan recommended the return be refunded to store credits where we trade with her other customer for cash under the table! I refused, because it sounds so wrong to me. Overall, I do NOT recommend shop at Ethan Allen...

Where do I begin? This was the worst experience of my wife's and my life. We spent $16,000.00 and it took close to eight months to get our furniture. It finally arrived today! It started the day after buying our furniture, when we received a phone call that we had been under-charged $125 for shipping (we had already paid $250 for shipping). I told our sales lady that that was honestly unacceptable after paying what we had the previous day. They ended up adjusting the sales price to make up for the extra shipping fee. We had been told 3-4 months shipping for our furniture, and were hoping for a Thanksgiving delivery, or at the latest, Christmas. We were told that everything had to be shipped together to save on shipping for them, and to coordinate with the delivery company. We understood and were fine with this. The ONLY communication from Ethan Allen was when WE would call to ask for updates. We were treated very poorly on the phone by our sales lady, and the manager Sara. When I told Sara at the end of December that ultimately it was Ethan Allen's fault for the delays, and blaming the the transport was not appropriate. She said "I know what my job is!" Needless to say, we finally received an email in January that our furniture was on it's way from the East coast! Well....not quite. When it arrived in Portland, only 1/3 of our order was on board. We received a phone call asking if we still wanted only our bed delivered. I said yes, but asked how could only 1/3 of our order be on-board, when it had been clearly stated that everything MUST ship together. Again...excuses. This has been an exasperating experience, and I would not recommend anyone shop at the Bellevue Ethan Allen. Once they have your money, the communication regarding your order stops, and you will be truly disappointed. We were re-imbursed 10% off of our order, which helped, but was a pittance for the...

This is note a review for this this store in this specific location, but toward Ethan Allen as a furniture maker. I ordered a night stand on Feb 26 and the website clearly says someone will contact me within 2 weeks after the order date to schedule in-home delivery. Two weeks past, nobody contacted me, so I called the customer service to check my order status, and wondered if I can cancel it since it took way too long to get delivered. They asked me to wait, otherwise they will charge me 15% restocking fee, and someone should contact me in a few days to schedule the delivery. Another 10 days passed, nobody called me. So I contacted the customer service again and ask if I can cancel my order this time since it's almost 4 weeks after I placed the order, and nobody ever contacted me. They said fine, but let's split the shipping cost - wait, what? I waited for your very-delayed product for a month, which never made it to me, and I still have to pay for the shipping cost? I refused the proposal and asked to talk with someone in the management. The supervisor called me back the next day, said the same thing. I re-emphasized the fact I waited for a month for a night stand that is supposed to be schedule for delivering withing 2 weeks, she's like "Oh really? Let me check your case and get back to you." and hang up on me, never getting back ... I am SO disappointed with this brand and would not recommend anybody buying anything from them! Terrible customer service and unreliable shipping time. Go someplace else where you can predict what will happen to the money you spent but never Ethan and Allen.

Edit___________________________________________________ Ethan Allen called me today and let me know the night stand was returned without restocking fee. Thanks for...