Moving Mountains - Breckenridge — Local services in Breckenridge

I would have given 5 stars except for a poor customer experience issue at the beginning of our stay. We stayed at the “Agate Residence “ in the One Ski Hill Place complex in Breckenridge It’s a two bedroom unit on the top level, facing the slopes.

Positives: The booking and email correspondence was excellent. Very friendly and accommodating with any requests.

The apartment/unit at One Ski Hill Place in Breckenridge was outstanding. Great location right on the snow and you get to use all of the facilities even though the booking is not with the actual complex. The slight negative with not being booked directly is that you can’t use the front reservations desk if you have any problems - you need to contact the local Moving Mountains staff. More on this in the negatives

The on-call shuttle was great for getting into the town and the drivers were excellent.

We arrived early (not uncommon) and as there had not been anyone checking out on the same day, we were able to access the unit before check-in. Melissa from MM checked us in and was polite.

Negatives: Just to provide some context, we have stayed at One Ski Hill Place previously so we know that there are ski lockers on the ski slope level near the ski valets (who are the best) for each unit and these are really handy for storing ski related items - skis, poles, jackets, helmets, ski boots, etc. Unfortunately I found it was full of someone else’s ski gear. A phone call to MM and we were told “oh, maybe it’s the owners gear. Let me check and I’ll get back to you.” The day went on but no return call from MM. More calls and still the locker remained full with someone else’s gear. The MM person said - words to the effect, “why don’t you just use the ski valet and not the locker”.

Finally, I made it clear that if they didn’t remove the items, I would. The MM person who I spoke with was not only unhelpful but I found her comments and demeanour condescending and frankly disgraceful customer service.

Time went on. Our third call to MM was met with advice that they were (finally) coming to remove the owners ski gear and they were downstairs - so down I went.

I met two MM staff (Melissa and another female staffer who was supposed to be her manager) and the exchange was an example of really poor customer service. They made out that I was being difficult and they were not at all apologetic for the fact we had to call them 3 times to do something that should already have been done. They made out that I was being unreasonable (in expecting to be able to use what is effectively part of the unit??)

After the first call alerting them to the matter, they could (should) have done what they finally were forced to do (by multiple calls) and clean out the owners stuff from the locker.

Now here’s the kicker!

They claimed to not know that the owner had stored their ski gear in the locker (“oh, maybe it’s the owners gear. Let me check and I’ll get back to you.”) but the ski valet staff told me that the owners gear had been in the locker for months. They actually congratulated me with managing to get it cleared out!

Why were the valets so happy? Because they have to store the skis and poles of each MM client who used this unit in that same locker at the end of the day. For months they struggled to fit 2-4 pairs of skis and poles in there because the owners gear was already there and MM wouldn’t remove it.

I suspect the keenness of Melissas manager to convince us to not use the locker, was because they already knew the owners stuff was in there and they couldn’t be bothered removing it.

So for the actual management of MM, please give these staff members some customer service training so I can give you a 5 star review.

Also the outdoor hot tub wasn’t working which was a real bummer but I can’t blame MM for that!

Happy for MM management to reach out to me in relation to...

We rented a house for three days and for two of the nights two of the bedrooms dripped water all night long. (water came down the fireplace - soaked the carpet - and then went through the floor to the bedroom below which had four bunk beds that were being used) Maintenance came after the first night and brought us bigger buckets and said we could have late check out from 10 am to 2 pm - we then had to sleep with it another night. We sent managers Katie and Teresa videos and they replied “ Unfortunately, such leaks are not uncommon after a heavy storm like the one Breckenridge experienced over the weekend.” I have lived in Colorado for 18 years and rented every single season and have never experienced leaks like this - I would certainly expect some kind of discount or refund if I had. They then told us to take it up with Airbnb. There are dozens of rental companies in the mountains and I would recommend you use another one that is more reliable and stands by the quality of their properties and maintenance. That being said the actual house was great - my issue is with the poor customer service at the property manager. **Update post owners reply 1. I have photos of leaks two nights - and an email from the company saying it was normal - facts/evidence. Yes I agree we are nice people who made the best of a weekend in the mountains at a house with a major leak I still think a leaky house in two rooms at over a $1,000/night deserves a discount 2. Not sure what he is referring to with other incidents of dogs bc I've never had one - I think he is confusing my boyfriend vs me ? Maybe he could elaborate.... Again when they told me it was not pet friendly (only after I complained about the leak- but apparently they knew I had a pet earlier and said nothing) I offered to pay (in writing) -I explained that same boyfriend had not told me - they said (in writing) they would not be charging me ...regardless I'm not sure how that pet issue makes the leak my fault or problem or is related in any way - I think this is called giving you the run around and not taking responsibility 3. I was told Robin was calling me but he was too busy on Friday but apparently he had time to write back a reply to my review vs calling me. My advice remains the same - houses should not leak at this level , don't believe a company taking advantage of tourists by telling them that is us. This company's manager Kate said they were understaffed on this weekend and I suspect it's contributing to their ability to maintain and service...

Our family of eight—grandparents, parents, and four kids (ages 8 to 17)—had the most incredible stay at Summit at Shock Hill which is managed by this company - Moving Mountains!

From the moment we arrived, we were blown away by the stunning mountain views and grand open-concept living space. My parents (the grandparents) immediately claimed their king suite with the spa-like bathroom, and I swear we didn’t see them again until dinner! The kids ran straight to the bunk rooms, where they spent the week debating who got top bunk (our 8-year-old declared it his “mountain castle”).

One of our best memories was family game night in the rec room—we started with a pool tournament (grandpa surprised us all by sinking the 8-ball on a tricky shot), then moved to the hot tub, where the kids told ghost stories until they scared themselves back inside. My husband and I loved relaxing by the fireplace while the kids played—there was so much space for everyone to spread out !!

Loved the cozy theater chairs for movie night!

The kitchen was a dream and e took full advantage of the ski shuttle—it made getting to the mountain a breeze, especially for the grandparents who preferred a slower start to the morning. One day, my husband and our teenager walked to the BreckConnect Gondola, while I took the younger kids on a “mission” to find the best hot chocolate in town (verdict: we had to test several, but they all passed).

Beyond the home itself, the service from Moving Mountains was truly outstanding. From the moment we booked, their team was incredibly responsive and made sure we had all the information we needed before arriving. Check-in was seamless, and we were personally greeted by a team member who walked us through the home, answered all of our questions, and gave us great local recommendations. When we needed extra towels, they delivered them quickly with a smile. Their attention to detail and genuine hospitality made us feel like VIPs.

On our last day, check-out was just as smooth—no stress, no long list of chores. The Moving Mountains team even reached out afterward to make sure we enjoyed our stay. It’s clear they take pride in their service, and it made all the difference in our experience.

Loved this house - Summit at Shock Hill and...