HOTWORX - Denver, CO (LoHi) — Local services in Denver

When I signed up for a free first class they were calling and texting me for two weeks asking when I’d like to come in, and I thought it was a sign of a great customer service, communication and building relationships with clients. I was specifically interested in hot yoga and waited for a window in my schedule to book it. Finally I was able to book Hot yoga class at noon via texts with Natalie ( since it’s a free class it can’t be done online). I was already looking for parking by the studio when I received the text that my booking was canceled. Apparently Natalie forgot to book my spot and it was booked online by a member. I understand, stuff happens and people make mistakes, but Natalie didn’t seem to be apologetic and wanting to remedy the situation, and didn’t acknowledge that I had waisted my time. She offered to “put me” in different classes, not hot yoga, that started more than an hour later, but it didn’t work with my schedule, and I’m not interested in other workouts. She kept saying “there’s nothing I can do”. She didn’t even stop folding laundry while talking to me, barely making an eye contact, as if I was a nuisance. There’s plenty you could do, Natalie, even to address me by name and offer a sincere apology would be enough. She just really didn’t care whether I stay or not, whether she’s losing a client or not, and that’s definitely illustrates poor people skills and lack of...

Went in at 7:30 - I work 9-6. I was really excited to squeeze a workout in with my friend. While I was walking in, Priscilla so rudely called us out asking if my guest was registered in our system. She goes on to shame us about how staffed hours are almost over soon and there are specific rules that need to be followed. I asked if i could reserve a sauna for the last 30 minutes the gym was staffed and she rolled her eyes and moved forward with entering my friend into the system. I was a new member and was unfamiliar with the rules. Especially since this location doesn’t answer their front desk phone. I tried calling ahead several times to ask questions about their protocol. When I did get ahold of somebody, i was put on hold for 20 minutes. Bottom line is, I cancelled my subscription because of the rude lady running the front desk and the lack of customer support they provide. Like I said I can’t go in every time I have a question, I work all day. This place is a joke. I hope corporate knows Priscilla could definitely use some extra training with her customer...

I have been looking for a gym with classes that actually fit my schedule. I just joined Hotworx a couple weeks ago, and it is perfect for the working parent. There are so many different types of classes offered 24/7, so I can exercise when I want. On the weekends, I go before my family wakes up. On the weekdays, I go right after work before my kiddos get out of school.

When I joined, Natalie gave me a thorough tour and answered my questions. She is personable, which makes her fantastic at customer service.

I love how the workouts are in a sauna, where you can set the temp for your comfort. Each sauna fits a max of 3 people, but I have yet to take a class with another person (which is nice). The instructors are virtual, and Hotworx changes the classes periodically (so you're not watching the same stuff over and over again).

The Hotworx I go to validates parking for the parking garage, and there is plenty of metered parking if you have to park on the street.

Check out Hotworx if you want great workout options and...