Riddle's Jewelry - Fargo — Local services in Fargo

We went in looking for wedding bands, excited for this next step in our engagement. Our sales person was very rushed and continued trying to push rings that we weren't interested in that were "cheaper" but were returned from other people who didn't want them. We went in knowing what we wanted, and had to continue persisting we knew what we wanted.

When it came to buying them, our sales person told us we had to buy them in two different transactions, we thought it was weird, but continued because we just wanted our rings. My fiancé and I ordered the same bands. When ordering the two rings, my ring was only popping up as $20 more even though it was three sizes bigger and 2mm wider than my fiancés. We asked our sales person THREE TIMES if this was correct and they continued to say yes. Once we purchased both rings, they immediately said there was a mistake and that we bought one of the rings under cost which they can't do. We both stood there dumbfounded. Then they had to bring a manager over and explain the situation. Good customer service would tell you that they would own the mistake and learn from it, but they made us pay the difference. Which was a new price to us. We left the store very confused, and exhausted.

Then when we went in to pick up the rings, they told us that one of the rings still needed to be paid for, which was untrue we bought both at the very beginning. The person who sold us the rings continued to say "are you sure?" I had to go and find my receipts and bring them in as proof, it was unbelievable.

Long story long to say, this experience was not fun at all, and we will not be recommending this store to our other newly...

My fiancé and I had nothing but issues with the Riddles in Fargo. First, When we purchased his wedding band they thought their echeck deposit machine didn’t work so they cashed our check as well as it going through on their deposit machine. We figured that out, got refunded and the wedding band was ordered. Next, we eventually got the quote for my wedding band as it was somewhat of a custom order. All fine and good we ordered that ring a week or two after we ordered my fiancés ring in store. A few weeks go by and they let us know that my ring was ready for pickup/delivery. Wondering about the first ring we ordered they had lost it and when they found it they had accidentally placed it on the sales floor for others to try on. They eventually shipped it to us, and I thought we would be done with Riddles. After that, both rings are delivered and the ring that was accidentally placed on the sales floor arrived in a size 10 when we ordered a 7.5. We had to PAY to ship it back to them and get the correct ring ordered. Buying wedding bands the size determines price, so I have no idea if what we paid for in the beginning was the size 10 or what, but clearly we didn’t order a size 10 ring for a size 7.5 finger. Really disappointed with the whole experience when this is supposed to be an...

My fiance and I would like to share our experience with Riddle's. We have an engagement ring from a close friend who's marriage tragically didnt work. We went to riddles with the ring, receipt, and intent of using the funds from that ring towards a brand new ring my fiance fancied. The sales staff (Tina and Abby) were very personable, wonderful, helpful people that relentlessly helped us under the umbrella of stipulations we relayed to them under initial communications. After presenting many options with enthusiasm, and tangible patience, we found the most perfect ring for us. I'd like to thank them personally for dealing with me, as it's not easy to appease me, nor is it easy to keep me engaged with service throughout due to the fact I do not like to be jived, pushed, or BS'd in any way. This post is one of the promises I made to them for presenting us with a great deal. I'd also like to exclaim this post is contrarian to our experience with Kay Jewelers who had a rude, pushy, demoralizing sales staff that did not dignify, or empower the buyer in any relation to what good service would represent. I am the husband not the bride, and we will be...