Alpine Computer Repair & IT Services — Local services in Flagstaff

I unfortunately had a very bad experience here. My laptop was splitting vertically on the side (pictured) and took it here to be repaired in November. They were very nice and I think they had the repair completed within a week or two. However, when they called to return the laptop, they mentioned they had accidently cracked the screen (pictured) in the process of repairing the original issue. I also found that upon receiving the laptop, the touchscreen functionality was no longer working (Google reviews will not let me directly post a video, so I will attempt to post a separate video which you can see the touchscreen severely glitching). They did not offer any compensation. I told them I wanted to replace the screen and asked if I could get a discount since I did not break it. They responded with "the part costs what it costs, but we can give you half off on labor cost". I said fine, and they responded that the part was currently out of stock and they would contact me when it was in stock. It is now nearly March and I have received no follow up. I ended up purchasing the part myself and doing the replacement. This is not a cheap item - a used screen was $150 while a new one was $260.

Overall, I'm really disappointed with my experience. I understand mistakes happens, but they made little to no effort to make it right. I would not...

This is a great place !!! My computer of ten years failed and I could not revive it at all. I had five generations of family photos on the computer. I subscribed to an on line backup service where I believed all my photos and data were secure. Much to my surprise when I went to retrieve the data it was unrecoverable.

I contacted Alpine and advised them of my situation. I was told that there was no charge for the diagnostic check of the tower. They told me they would contact me as soon as they did the initial check. I received a call the next day and was told that the tower was unable to be repaired. I spoke with them about my data and I was told that there was a chance for the data to be recovered. I bought a stand alone 1TB USB drive and took it to them. They really had to work at it but they were able to recover everything. I was overwhelmed. The family photos of great grandparents, grandparents moms and dads, our four children and their children were all recovered. My cost out the door was $59.00 for the USB drive and $65.00 for the recovery service.

The owners of Alpine are great they took the time to explain everything and the service was very fast. I highly recommend Alpine Computer and if needed in the future I will take all my computer repair...

Absolutely atrocious customer service. They promised me a followup quote on a repair part in December 2023 in person and in writing. It’s April, and despite multiple phone calls starting in January, a) nobody ever answers the phone, b) nobody returns voicemails. I will never return; there are better places that actually care about their customers. I will also be sure to inform the local retailer that referred me.

Update: The business’ defensive PR response emphasizes my point. Anyone who takes a cursory look at any of their negative reviews can see that they routinely blame the customer, dismiss their concerns, and deny accountability. Why not just apologize and strive to do better? Also, the whole point of calling in advance (especially because they told me they don’t have the part I need) is to avoid coming in, as they suggest here. Their business is not even wheelchair accessible, so why would a person come in if they can call? I am glad 150+ people had a great experience; that does not improve mine. I’m glad they “always” pick up the phone; that doesn’t mean they answered any of my calls or returned my voicemails. I wouldn’t bother leaving a review if I was one of those people. Please use...