Kickstand Kafé — Restaurant in Flagstaff

Third time was not a charm. I have made my last visit to Kickstand. All three experiences were disappointing when it came to the excessive wait times in the drive through. Today’s experience took the cake. I ordered a large coffee extra hot which I received right away through window number one. I asked the order person if there were Pre made breakfasts as I was on my way to work. She said only a chorizo and egg burrito. I declined and said I’ll take the lox and bagel as that should not take much time to prepare. I paid for my order and pulled forward. Having a sip of my coffee while waiting for my breakfast (by the way it was not extra hot as I had ordered) I waited 30 minutes for a bagel and lox to finally appear at my car. This is insanity! Here is a suggestion if your under staffed or your workers are inefficient do not offer so many breakfast items you can not deliver in a timely fashion. So by the time I received my bagel, my not that hot to start with coffee was already consumed. The girl immediately asked me if I wanted a gift card. NO I don’t want your gift card I said what I want is you to be upfront with people behind me of the wait. If a simple bagel and lox order is going to take 30 minutes when I had already expressed I was ordering it because it would take or should take no more than a few minutes to prepare. I had 35 minutes to arrive at work 2 minutes away of which I spent 30 of it in your drive through line siping my subpar Luke warm coffee. The bagel that I had to wait until 11:00 to eat was good but that alone will never bring me back to this establishment. Nor will the $$$20.26 price tag. Highway robbery!!! Suggestion Staff properly or reduce your menu for your understaffed...

wifi is pretty solid here, atmosphere nice, espresso roast is on par with starbucks though different in subtle ways and i dont mean this in a good way. this place has been going slowly downhill for a time now

i hate leaving less than 4 star reviews

baked goods generally feel more expensive than other places.

my visits are usually out of convenience or as a place to escape, not b/c coffee or food is that good.. also same way i feel about starbucks, B&N, etc

I really want to leave a lower score after recent visits, today was likely last time for food here. today i got a cold bagel b/c the staff left in the toaster forever while working on another customers order that ordered after me and then tried putting ice cold butter on it. i often feel there is some disconnect with staff, more often than before. wanted an email receipt or text receipt today, never got it :( on a recent visit a few weeks ago i brought in a part of a credit card statement where my charge was $5-$9 higher than typical order, staff unable to find an answer at checkout, was under impression they were going to investigate or escalate, nothing also my concern wasnt even validated by the staff that know me, dont need to be on my side just validate the charge seemed out of line.

today i walked out leaving a bagel and dumping the coffee in trash outside the door, promptly went elsewhere. i have learned in flagstaff not to express dissatisfaction in food or service as it frequently results in a...

I took my son here stating that "it was a great place to go" the attendant asked if I wanted them all of the burritos heated up (I bought 5) and I said yes. The fellow in back of her gave a look of annoyance that he had to heat all of it, so I changed my mind and ask for only two of it to be heated and leave the others cold. I then asked for two hot teas and asked if I can get some sweetners added. She grabbed some sweetener and I kindly asked her "if they had stevia" and she said "they did." I asked her if we could have that instead and she looked kind of hesitant so I asked her "what they normally put in there" and she said "sugar in the raw." I told her, "I would still like stevia in my tea." She still seemed a little hesitant but she finally switched the sugars. Customer service needs work, I feel that if a customer ask for their drink to be prepared a certain way, there should be no hesitation and when preparing food that needs heating the attendants should not look as if that is too much work for them to do. I am no sure if they treat all customers in this manner or if it's because I am Diné. Regardless they need to work on their...