Chase Bank — Local services in Flagstaff

On December 2, 2022, around 4pm. My long, black haired and brown skinned, Native American Son and I, went to west side Chase Bank in Flagstaff, Az.. This visit was for a quick visit to open up a student account under my account. I have bank with chase and will be switching banks after this experience.

I explained to the teller because there are no Chase Banks in Page, Az., we either have to go to St. George, Utah or Flagstaff Az to do in person banking, both more than 100 miles away from where we live. I stated I opened a student account for my daughter and want to open up a student account for my Son. There were 3 telllers available, and they stated they could not open a student account for us because they do not have authority. Our teller was of Asian descent. So she, teller, stated we can do a walk in appointment and could wait for a personal banker because she did not have authority to open up an account. So we decided to wait about 15 minutes in the lobby.

The teller pointed us at a couple of waiting chairs for us to wait at, so we sat down at the chairs. I told my Son to wait in the bank while I run a quick errand and call me if they call us in. I took about 10 minutes out of the bank and finished my errand in a nearby store. When I came back into the store, the Asian teller had my 15 year old Son’s school identification and temporary paper state ID from June 2022, he had not received the permanent one in the mail yet, several months later too, because of pandemic. The school has not issued a new ID card yet because of the pandemic also, still waiting on it 3 months late.

This Asian lady then started telling my Son he needed either a birth certificate or social security card to open up an account, and the temporary Az. Paper identification was not legitimate. Mind you we were waiting for the personal baker and the teller somehow took it upon herself to start opening an account for my son for himself, which I had already explained to her I was opening account for him, under my account. They never asked for my account. I informed the teller, my son’s is not opening a new account but I am the one opening an account for him, under my name and using my money. The Asian teller went her superior, to a blonde haired lady named Penny, and she came to us in front of everyone, smiling and giggling stated she could not open an account for us because my Son’s state ID is temporary, from June and does not have an expiration date. I stated may we have this in writing or may I record what she stated. “Penny” stated we are not allowed to record and walked off and got the attention of her branch manager. Dark haired lady, I forget her name. Branch manager walked right up to us and stated we could not record and more than welcome to visit another branch to open up an account for my Son elsewhere. I stood up from my seat, and the manager took two, 2, steps back from me, because she was talking down to me, in front of all the other customers. They never verified my account nor verified my identity. This chase branch just focused in on my 15 year old Son’s appearance, long dark hair, dark brown skin and his lack of European features and automatically disregarded us as genuine chase customers. I felt like a criminal and was embarrassed in front of my Son by this bank. I apologized to my Son for how we were treated. I felt ashamed and actually saddened and heartbroken for how chase bank treated me, i have never been treated like this before by chase.

This is a racist bank. The walk in personal banker is Navajo, just so that this bank can use him as an excuse to say they are not racists, I thought. But, underneath those fake smiles, this is a racist bank and I recommend to any brown skinned person looking to bank, bank with your local credit union.

I was embarrassed in front of all the other customers present and I was also put into shame in front my 15 year old Son, by this bank...

I have been with Chase Bank for years and in that time I have been to many branches. I have never had as consistently poor service as at this location. The tellers I have interacted with on the phone or in person have been rude, unhelpful, and unapologetic. I have been trying to join another account into this one to effectively give Chase more of my money and they seem to want to make this as impossible as can be. It’s getting to the point it’s crazy and I’m considering withdrawing all my funds and going elsewhere.

How could they improve? Set up a way to schedule with a banker without having to receive a “call back” that never comes. The online system to schedule is broken so, give ALL tellers the ability to do this. Give the person answering the phone the ability to do this. Do not write down phone numbers. Make sure tellers are aware they are still in the customer service industry. Im not hard to please but they sure seem to be! No one should feel like an inconvenience to an employee just for wanting to handle their business with...

Just trying to notorize my documents.. came in, waited in line like everyone else, when she saw that it was a divorce with two copies.. she told me when I line built up I would have to sit down so she could help them instead.. which inevitably happened and here I am wasting my day because other people are more convenient to help first. That is really not cool. I have a business account at this location too and I can’t believe how bad their reviews and service is at this branch. Back up and she just told me that waiting is the price for free and said “you poor thing” Her nameplate wasn’t...